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"The overall staff should be better trained in customer relations,"

"I loved the place. Clean, good air quality (!), safe, convenient (kitchen, washing machine, iron, grocery stores in the building), QUIET, walkable distance to the US embassy and the city park with a river walk. The National Museum of Kazakstan is relatively close. We spent there 4 nights. The only minor issues were the absence of the easily accessible playground and busy elevators. But overall, I highly recommend the place. This is a VERY GOOD DEAL."

"A nice place with a decent breakfast. The water in the pool was green, so we didn't dare go for a swim. The room cleaning left something to be desired."

"Staff offered early check in (as i arrived early) but charged full rate (snd higher than the one i had for next nights) Iron board was bender and fall on me "

"Hotel is dated. Staff not friendly."

"Excellent hotel! Definitely recommend..."

"The entire staff from the front desk, breakfast and at the bar, everyone was over the top. "

"Room was nice. However, pool and spa were shut for at least a week without being informed "