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"Nice place"

"Everything that caused a two star review: stains everywhere, ripped shower curtain, dirty playpen, broken sink handle, inaccurate description of Mountain View and baby “crib” which was a dirty pack and play. On Expedia it says “Mountain View room” and the pic is cropped above the now current hotel in front of it. The baby crib described was a pack and play. The one first given was so dirty and then was given a different one which was cleaner but still stained. The shower curtain was torn all across the top and they brought a new one to our door but didn’t install it. So I guess that was meaning I was supposed to do it? The sink handle also broke off when turning it on. The floor wasn’t vacuumed well at all while we were staying there. The couch chair, the office chair, the floor, the curtain, all had stains on them. No idea how this hotel had four stars it does not deserve it."

"Exceptional hotel. Well worth the stay. So glad we stayed. Will definitely be back "

"The staff tried hard to fix our situation We booked our final hotel stay after 10 days of traveling close to the Colorado Springs airport and checked in about 7 o’clock. The room had never been cleaned beds needed to be made dirty towels on the floor, etc. the very, very sweet front desk girl attempted to set up another room, but she only had one left a queen bed so they brought a rollaway and another rollaway mattress both in terrible condition attempted to gather as many extra linens as possible also from the stained pile, not dirty just stained clearly the Internet has overbooked this property and the person who owns and runs. It is doing a very poor job. Very unfortunate. We had to check out at 4 AM in order to make our flight so I will be contacting Expedia and Wyndham for a refund."

"Overall I am disappointed in my stay. We were on a multi day trip for my niece because she will be going to Colorado College in the fall and they were hosting some events for new students. One of the main reasons we booked with Doubletree is because the pool and hot tub looked way nicer than other hotels. However after we booked and only a couple days before check-in, we were informed that the pool was undergoing reservations but that it would be finished by the time we got there. When getting there, we found out that was not the case and that the pool wasn't going to be ready until the next evening and that it might take a while to heat up. We weren't happy but it was something that we just had to deal with. So, we went down on our 3rd day there and were met with puddles of water around the pool and hot tub, the hot tub being luke warm and the pool freezing. Had we known about the pool issue, we would have booked elsewhere, maybe even a different Hilton property. I stay at a lot of Hilton properties and it has made me question if I should be looking at other hotels to stay at. Especially when I spent a lot of money on this stay at Hilton."

"Very Clean "

"Woke up to Piles Peak, and beautiful sunrise. Oh and the hotel was great"

"Outdoors area is nice, the rooms weren’t fully sealed under the walls meaning bugs were able to get in. "

"We truly enjoyed the breakfast and dinner at the property. Every staff member was extremely friendly and welcoming. If we ever return to the area we definitely would stay there again "