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excellent quality achieved during our 3rd visit; Food- good choice & quality; very comfortable; very clean; Excellent staff across all the hotel

I stayed at this hotel with my daughter for a week just before Christmas. It was ABSOLUTELY FANTASTIC. The hotel is lovely. We stayed as RedLevel guests. The RedLevel experience is superb. The staff are very welcoming and extremely helpful. Beautiful hotel room. Spacious, clean and lovely bathroom. The facilities at the hotel are excellent. The terrace for breakfast is beautiful overlooking the ocean. The RedLevel bar is a lovely experience in the evening sitting outside. The grounds are...

We spent a week in this new, tastefully designed hotel. The highlight for us was the ‘chill area’ with its architectural awnings, white curtains and comfortable loungers. The only downside, in our opinion, was Puerto del Carmen itself which is very commercialised. However there are some restaurants with nice views overlooking the port. We hired a car for three days - at a very reasonable price organised by the hotel - so we enjoyed exploring the island and finding unspoiled beaches and coves for...

From the first moment of our arrival to the minute we left, the staff were phenomenal and really made this feel like a special holiday! They really could not do enough for us! Beautiful hotel, beautiful little town and an amazing holiday!

It is always difficult to decide if you have made the right choice of hotel based on the online information available.Therefore,we decided on a short trial run for 4 days to see how things worked out and were not disappointed. The hotel arranged a transfer from the airport and we were taken care of right from arrival. Check-in was friendly and hassle free. Hotel services and room functions were demonstrated and explained personally. We had booked a standard room. It was comfortable and more...

Our trip to this hotel was brilliant. The staff are fantastic, the food selection is brilliant and very tasty, the rooms are excellent, overall a fantastic 10 / 10 stay and highly recommended. Thank you!

We booked a last minute short stay and after seeing all the positive reviews chose this place. Only ten minutes from the airport via motorway, we were greeted at the hotel driveway entrance by a very welcoming gentleman who was part of the concierge team who directed the taxi to the hotel reception and made us immediately feel welcome and at ease. On arriving at the hotel entrance the other members of his team took our bags and we checked in at reception, where we had the pleasant surprise of...

This is the third time we have stayed at this hotel and this time we stayed longer because we like it. This time let me concentrate on the little things The room looked nice with nice proper tumblers and ,new this visit , tea and coffee in the room, nice fittings, hot water in vast supply.. Packets of tea and coffee replenished every day unlike some where one "ration" has to last the stay. Sit down in the dining section to a clean tablecloth and...

Mogan is the most beautiful little village , and the Hotel cordial mogan playa was a dream . Everything you need is there , from facilities to food to entertainment to staff it had it all . I will definetly be returning back at least once a year for the amazing sunshine and blissful surroundings . Highly recommended .

Overall myself and my girlfriend enjoyed a brilliant stay at this hotel, all the staff are extremely helpful and friendly. Our room had a decent view but wanted an upgrade spoke with reception and gave us a few to choose from with a price of course but well worth it as we got a fantastic panaramic view. If your taking a taxi to the airport I'd buy a ticket from reception as it's a fixed cost of €26... also complimentary room after checkout helps if you have a evening flight home but want to...

When looking for hotels to stay, this hotel stood out. It's modern and artistic design was the attraction, as well as the glowing reviews online. On arrival, even the taxi driver gasped. Our check in was relaxed, with a glass of wine by the courteous staff, followed by a tour of the facilities and then to the room. Our week was relaxed, revitalising and exactly what we needed. There is the wellness suite/ gym which is inclusive, as well as the amazing Siam spa (well worth it!) the hotel has its...

From the moment we arrived we were made to feel that we were staying in a 5* hotel. We were greeted with cava upon arrival and the staff accommodated our needs.

Well travelled and this is up there with the best i have ever stayed. Everyone is friendly and the place is clean and beautiful Couldn't rate it high enough. Breakfast is a typical one you would get in spain (3 star). 5 stars overall from me.

Excellent facilities, great food. Visited numerous times & always love it. Recommend the Spa, best to upgrade to a suite with sea view if you can. The hotel is placed halfway between the town centre & Rubicon Marina on the walkway by the sea which gives you the option to turn left or right for a stroll or different restaurants to compliment those at the hotel & to provide additional variety.

Service is on point, really amazing staff. Lorena at reception was very helpful. Rooms are nice and spacious. Pool staff were so nice, especially Ginscar. Breakfast could be better, the sausages were very oily and the hollandaise sauce on the eggs royal was not hollandaise, expect better from the Ritz. Housekeeping didn’t clean our room on the second day sadly, think there might have been a confusion when we asked them to come back later.

Exception hotel and grounds. Immaculately clean. Given time of year, Christmas, staff very professional and friendly. Only complaint I had was with security at the lighthouse end. Not consistent with their approach. Felt we were targeted while others walked through no questions asked. Would recommend this hotel

Absolutely loved this hotel, location, food, entertainment all brilliant but above all the staff were amazing 5*

Really big spacious rooms, lots of storage, fridge, very large wardrobe. Also generous sized balcony with clothes rack for drying.pool area done really well- patio stone which is cleaned every day, large comfy pool loungers, lots of palm trees and vegetation.