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"Ovesnfront"

"We came for a long weekend thinking this was a 3+ star level place. We were first given a room that when we entered, it smelled very bad and the smoke alarm/detector was covered with plastic and tape. No big deal, we opened the doors to let the room air out. My husband went to talk to the front desk about the alarm being covered. Staff offered a separate room, but I had started putting things away and didn't think it was necessary. Then we went to open the sofa bed and there were no sheets/blankets. The mattress was stained with something. My son attempted to take a shower and we discovered the shower was broken. I went to the front desk to let them know about the sofa bed and shower, and they offered the other room again. We accepted. The second room sofa bed also, did not have sheets. So we went to the front desk a third time. Staff offered to bring sheets/blankets up to us. We stayed the rest of our long weekend, finding random leftover toys/trash etc from what we can only guess was from previous guests. The bathroom cabinet was also damaged in the second room. While manageable, this place is definitely not worth 3 star money. I'd say 1-2 stars given its location to the Kona Nation club, that had a rock concert on Friday night. If they could get a better cleaning service and improve the condition of their rooms, this could be a 2-3 star."

"Nice stay"

"Great experience!"

"top to bottom everything was very very good"

"Beautiful"

"If you think the Tapestry Collection implies a step above the usual accommodations at, say a Hampton Inn, think again. This place was closer to a Tru - very austere and disappointing. I do not believe that Hilton actively evaluates any of its labeled properties for conformance to any minimum standards - except possibly for those it owns directly which are most certainly the higher priced ones."

"The rooms are nice on the 3rd floor. 1st&2nd - the sand dune is in your face. 4th floor outdoor deck is good for stargazing. The pool area is beautifully decorated. The problems - ants in the bathroom and the carpet, no microwave, no iron and the balconies are claustrophic."

"Overall, it was a great and pleasant stay! The property was good, the room was clean, the breakfast spread was decent and the staff members were really friendly and helpful. "