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"Room was not vacuumed, bed spread had stains and the main door lock did not work. The toilet in the bathroom looked as if it hadn't been cleaned in a long time."

"I was greeted with 2 fire trucks & lots of people at the front of the building just hanging out. Out of exhaustion & in an emergency due to me had been driving for 15 hrs, I checked in & was told something was going on with the elevator but everything would be good. Another guest stated that the elevator was on fire, & it was a great day for us all because we all would be getting huge discounts as she just did. I asked the attendant did I need to rebook elsewhere? She stated “NO”, everything is all good, the elevator was having issues. I then told the attendant that I had just previously had a surgery on my knee, & I could not climb many stairs. She told me that the only room they had available was on the second floor. So I took the room out of exhaustion & I limited choices. Walking to the room, through smoke filled halls & closed hall entry doors the room was just not as the photos gave from initial booking. We opened the door to a nice sized chunk of ceramic tile cracked at the entryway as we entered the room. The carpet in the room was so dirty by the time I left my socks were filthy as if I had been walking outside. The toilet leaned from side to side when sitting. Cigarette burn on the toilet. The toiletries that was supposed to be provided the body wash etc empty and the teas were not provided I had to call down to receive them. Wall heater was making a cracking sound but we needed the heat Bathroom was disgustingly moldy, smelt OLD in room. Towel rack was broken"

"Should start breakfast earlier on Saturdays."

"No laundry service "

"The hotel was comfortable and a good choice. Only problem is when I called the person I spoke to was rude and hung up on me as I was asking a follow up question. Besides that, my experience was good. The breakfast was pretty good."

"Sheets had stains, burns and hair. Towels looked dingy. "

"Room needed repair-no drain plugs in sinks or tub, bathroom sink & vanity stained & gross needs to be replaced as no amount of cleaning will improve it, tub faucet not secure on wall & shower spout would not go down, much of baseboard not attached to wall, floors were not clean, toilet seat very loose. Breakfast was coffee, tea, a few pre-packaged muffins & granola bars, instant oatmeal with no milk that was on a small credenza at the front door across from customer service counter. That’s all. No fruit, no yogurt, no juice and no tables or chairs to sit. Staff provided good service & were nice. Owner needs to do better. Won’t stay here again."

"Breakfast was good, but we had bed bugs. My wife was bit 15 times on the middle of the night. Brought to front desk attention and saod manager would call. Never got a call. Now we are washing and drying everything we took with us to try and make sure we didnt bring any home with us. "

"The room was very clean and comfortable. The staff super accommodating. The entrance is poorly marked and the parking lot entrance is in need of repair. Our stay was perfect for what we needed- comfortable bed and nice clean bathroom 😊 they even had some snacks available at the front desk!"