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"Very nice property. Close and convenient to airport. Very friendly and helpful staff. Dinner was excellent."

"Excellent hotel with very helpful staff and a very nice restaurant; close to old town, marina, museums and with its own parking area. Will rebook this hotel the next time we are in Heraklion."

"Staying at the Metropole Urban Hotel in Heraklion was a highlight of our trip. This modern, centrally located hotel was immaculate, well-appointed and comfortable. Our room had a small balcony with gorgeous views of the Cathedral of Agios Minas set on a busy city square lined with restaurant terrasses and loaded with happy families, the children having the time of their lives playing football, hide-n-seek and riding scooters throughout the day and evening. Such an idyllic setting! We were within easy walking distance of shopping and popular attractions such as the Venetian Fortress on the water as well as the extraordinary Archaeological Museum. The staff at Metropole Urban were friendly and professional and the room rate was very reasonable, especially considering the extremely abundant and delicious breakfast that came with it. We would stay here again in a heartbeat and highly recommend it to anyone who wants to have a memorable Heraklion experience."

"Beautiful property right on the beach. Close to restaurants and bakeries. Plunge pool with outdoor tub was a bonus. They have indoor and outdoor gym. Water was complimentary. As we were celebrating our 25th Anniversary, the hotel was very nice to offer us a cake and bottle of wine. Highly recommend this hotel if you are looking for relaxation. "

"Great stay, staff and resort were excellent "

"Our stay was very nice. Thank you very much. Organisation is Perfect! "

"Die Aussicht auf Chania und die vom Hotel gut zu Fuß erreichende Altstadt sind für uns die Kriterien, dass wir bei einem erneuten Besuch von Kreta wieder dieses Hotel buchen werden "

"Fantastic facilities and great options for all ages. Food quality is fantastic and the main restaurant has themed nights to keep it varied. Most of the food is also cooked fresh in open kitchens which is great. The dining area can be a bit noisy but there’s an adults only area which I’m sure would be quieter. Room was fantastic for us. We had 2 adjoining rooms for a family of 5 and had 4 separate sleeping areas. Staff were great although the bar staff were always stretched resulting in long queues. Water park area is fantastic. Kids loved it. The option of an indoor pool in low season also great if the weather is not great. Beach area is amazing and so are the never ending pool options. The kids club looked great although our kids were probably on the older side so didn’t participate. The play park is awesome. Huge climbing frames and crazy golf all within a secured gated area. Having the tennis/sports centre facilities adjacent to the hotel is also a great option with free table tennis within the sports centre building. Only suggestion is to consider table service as no one wants to spend up to 15mins queuing at the bar. Not really giving 5 star vibes. Was nice to see the hotel manager getting table service though… All in all, we’d likely return. "

"We had a great time here. The staff was very helpful. There was construction so parking was tricky but the staff went above and beyond to help us. "