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"Absolutely terrible. I rented the 'comfort cottage'. When we arrived we were met at the front desk with no staff But instead there was a sign stating we needed to text a number and they would text back a our room number and a code to use to unlock that room. There were other people there as flabbergasted as I was. They told me they booked two rooms, but only got on and it wasn't the one they had chosen. They also told me it took 30 minutes to hear back about their room after texting the number. Because if this, I immediately called the number and after listening to an automated message I spoke to a man who simply asked me how long ago I texted for the room number. I explained what I saw in the lobby and I wanted to code to get into my room. I then received my room number to find out it is a room with two beds on the second floor - a tall stair case with NO elevator. I am traveling with my 80 year old mom who has ambulatory issues and that is why I rented the comfort cottage. When I look into the room and realized what was going on, I left immediately to call the guy again to let him know this is definitely not what I booked. He told me since I already checked in and walked into the room there was nothing he could do. I need to call Expedia. So I called and they told me the hotels policy was if I cancel the nights I was supposed to stay there they only refund 1/2 of the cost. I reiterated how the hotel fraudulently advertised their rooms & Expedia offered me a $25 gift card!!"

"Room was very nice. Nice layout and very comfortable. Camellia Street Grill is nearby... food was fantastic, we sat right near the water. Better than some high-end restaurants but bring cash! The town of Everglades City is like an old "frontier town"... crab boats and fishing, but the natural beauty was incredible. 10,000 Island tour was excellent with numerous dolphins around the boat."

"Warmly greeted at check-in desk. Charming lobby and restroom. Rooms neat and clean with everything you need."

"Staff was super nice. Room was clean. Air conditioning worked great. Bathroom was nice and looked like it had been semi-recently remodeled. Area of town looked safe. The only reason I didn't give it 5 stars is because the bathroom window wouldn't lock and that made me nervous someone could break in. I didn't discover this until 11pm when it was too late to call. "

"Parking was safe and easy"

"Such a beautiful, cozy and relaxing stay! "

"Very nice staff. Cash only was less than ideal but managed. Room was not in great condition. Clean but the TV didn’t work and the flood lights on the signage in front shined into the windows. Very accommodating folks and great people but not a modern operation by any stretch of the imagination. "