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"Clean, comfortable restaurant area and lounge and pleasant staff."

"We loved everything about the Gainsborough, the staff were very helpful, the Spa was brilliant, the room was clean and today, also the maid was very polite and helpful. We were also upgraded to the Gainsborough suite as we mentioned it was our 25th anniversary so this was a plenty surprise, the hotel went above and beyond as they laid on a complementary fridge of drinks, a bottle of wine and a big box of Bath cheeses. Truly wonderful stay - thank you we come again."

"Hotel was superb, Lucy was absolute amazing. Location was excellent. Breakfast was great too."

"Was excellent great customer service Definitely will be back again "

"Great room and fantastic hotel. Best place to stay in Bristol!"

"Rooms where spotless and lovely hotel"

"The building and grounds is steeped in history and is absolutely beautiful. The staff were beyond friendly and helpful in so many ways I can't even begin to tell you as there wouldn't be enough room here! We were upgraded as it was my husbands 40th birthday, which was a lovely surprise, and there was a birthday card and big bar of chocolate waiting in our room (which had premium brands of tea, coffee, hot chocolate, biscuits etc etc). We had the pool and sauna etc to ourselves on the first use and was quiet on the second and was a really lovely way to relax after a day exploring the Cotswolds. Dinner in the main restaurant and atrium bar was delicious (dined in restaurant twice and atrium once). A thoroughly enjoyable break and birthday celebration for my husband who was blown away by the whole thing (it was kept a secret til the moment we pulled up, which certainly gave the wow factor I had hoped for!)"

"Pleasant welcome from professional staff and a very comfortable experience."

"Room was spotless and huge, staff were excellent. A great hotel"