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"Before i booked with this hotel it didn't state that they're garage parking was only big enough for admaller veichles. I drove from calgary to Toronto, on the way there was a highway closure due to a snow storm which made it impossible to make it in time for my first night booking which i was charged for. Once I arrived they mentioned my suv wouldn't fit in there parking garage, but they had limited parking spaces outside the hotel which were already full. I had to then find parking on my own and ended up parking on the road with other veichles later to find out that you weren't suppose to park there so i got a ticket. After finally getting into my room first thing i wanted to do was take a hot shower the hot water wasn't working and they said they'll send the maintenence guy. Once he came he didn't fix the issue and i said to leave it as i was exhausted and said I'd talk to reception about switching rooms in the morning. The balcony door was broken and wasn't closing properly as well. Elevators take forever as the hotel is full of families, which is understandable but still very frustrating. Won't be booking again."