Search Hotels in Centerra, Phoenix

"This is a new facility so they have a few bugs to work out. It also appears they are understaffed at the time so having immediate service may be a challenge for some things. If you stay for more than three days and want your room cleaned, forget it. They only clean the room every 14 days. If you want a long term stay and do your own cooking, bring your own pots and pans and kitchen knives, they don't supply those. You can purchase some from the front desk, but how much and what is the quality? This place has potential, they just might want to reevaluate their policies on cleaning and amenities. They do supply toiletries so that is nice. Don't expect it to be like a hotel."

"It was ok. Didnt stay in the hotel but only to sleep. Had to ask the front desk for just about everything. Towels, blowdyer, etc "

"They were working on the property upgrades when we were there painting, and construction. But we love this property and the staff is always attentive. "

"Staff is nice, parking is terrible, and the building is weird inside "

"Absolutely disgusting experience. The room had roaches, smelled strongly like urine, and clearly had not been properly cleaned. Several things in the room didn’t even work. It felt dirty and very neglected. No guest should have to deal with bugs, terrible smells, broken amenities. I would never stay here and strongly recommend avoiding this place. "

"This was one of the worst hotel experiences I’ve had. From the moment I checked in, communication with the front desk was extremely difficult. The desk was behind thick bulletproof glass, and the electronic microphone system used to speak through the glass was barely functioning. It was very hard to hear the staff member or have a clear conversation during check-in. The room itself had multiple serious issues. The air conditioning unit was extremely loud and rattling constantly, making it nearly impossible to rest. Even worse, the room was supposed to be non-smoking but smelled strongly of cigarette smoke. It quickly became clear that the guest in the neighboring room was actively smoking, and the smell was coming directly into my room. This created a real health concern. I have asthma, and the smoke odor triggered a flare-up that led to a minor asthma attack. Because of this, I did not feel safe staying in the room overnight. Ultimately, I had to leave and find last-minute accommodations elsewhere, which was stressful and expensive late at night. If a room is advertised as non-smoking, it should actually be smoke-free. Between the loud AC unit, the smoke entering from the neighboring room, and the difficult check-in experience, the stay was completely unacceptable. I hope Hotels.com and the property take these issues seriously so other guests do not experience the same situation."

"Clean rooms. Excellent location!"

"The air conditioning worked well. The staff was nice. The room was not clean. There were stains on the walls, and spots of what appeared to be blood in the bathroom. There was 1 tiny trash can in the room, that was never serviced while we stayed there for 3 nights. The first night, the sink backed up. I told the lady at the desk and she let the maintenance man know, when we returned the second night, it was still plugged and stayed that way until the last night after she had to tell him again and he actually fixed it after saying he did. The pool was ok but the hot tub was NOT hot, freezing cold, actually. There are a lot of people staying there for long term basis and some that seemed to be up to questionable activities. Parking is not ideal since it's not a great neighborhood. Overall, it was a place to sleep after our long days of venturing out, but I will not be staying here again. "

"A wonderful experience overall will be back for sure."