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"I checked in late and exhausted. The staff member that checked me in was super friendly and kind. He asked my preference for floor and near or away from the elevator. The location of this hotel is very convenient for visiting my children at Pitt and CMU. "

"The breakfast menu was very basic, but the food had excellent flavor and the staff was very friendly and quick to clean up."

"good"

"Room was run down/old. Shower head was coming out of the wall and couldnt get the water hot. The phone in the room was making a loud buzzing noise so I just disconnected the cord. Rest of venue and area was super.l, staff was friendly. Room was clean. Easy access.to a late.checkout that was needed."

"Staff were nice and the rooms are clean. "

"Perfect place to stay downtown !! Walking distance to everything! Wonderful staff! Highly recommend! "

"We have stayed at this location multiple times, and honestly I was very disappointed during this stay. The rooms and bathrooms were dingy, dated and not as clean as I would like- dirty towels were left behind from previous guests, the phones appeared dirty and one didn’t even work when I attempted to call the front desk to report that a plastic bag of our clothing was missing. I think that it was mistaken for trash and taken by the housekeeper- I spoke to 2 different front desk staff- but was never contacted by the head of housekeeping as promised. Neither staff seemed concerned about my missing clothing despite me explaining that it contained a sentimental item of clothing - a man’s royal blue polo shirt with “Pitt” insignia- as we were in town to attend our daughter’s graduation. The breakfast was fair, but the coffee machine was complicated and we had to stand in line for several minutes to get coffee. There didn’t seem to be enough staff to handle the crowd. On the brighter side- the parking was ample and the beds were very comfortable. "