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"I will NEVER return here! If you are wise, this is a “no-go!” old hotel; bathtub water drip (full stream),housekeeping marked room ready, &it was as far from it, this occurred 3 of my 4 days there. Did not empty trash, bring clean towels, or TOILET TISSUE. No Frig.No microwave. One sink bathroom. No plugs for my electronic devices. No place to hang towels or lay anything in the bathroom. The window seal became the towel rack and makeup hygiene station. The TV did not work. Found out the light switch by the door controlled it, and the light that puts a glare in your face all the time. The bed was less than 2 ft from the door; it did not feel calming.There was a coffee station on the desk, so there was no workspace, and one chair in a double room. No light near the mirror, which made it nearly useless. The Restaurant &I use that term loosely. They did not have most of the food listed on the menu. Food horrible. Food was served cold, and it took a long time to get it, every order, every time! Cold, grainy coffee,repeatedly. The last straw, my breakfast was served with an end piece of bread; hard as a brick &cold. No straw for my Coke! Who runs out of straws? I should have left the first day. I kept thinking things would get better, but they did not! Valet guys were wonderful. Night housekeeper Connie was supper with a good attitude as she took the heat for the day-crew's mess-ups. It's misery cost me over $1254.81 PLUS an additional $200 to park; hotel has Valet parking only!"

"I was there for a conference. The room was clean, and the staff was very friendly. I didn't get a chance to eat breakfast, so I can't comment on that. No issues with parking. The only issue was that I wasn't told there would be a $100 hold on the credit card. Overall, everything was great. I would recommend this hotel."

"Came to the hotel at 10:30 at night only to be told our reservation was canceled. That was not done on our end. Then was told a different story that our rooms were canceled because of a maintenance problem. Absolutely no help in finding us alternate lodging. We were also told that a cancellation notice was sent to us. Again, not true. Never received. Orbitz and this Sonesta owe me an explanation and should make this right with some sort of compensation. "

"The room looked nothing like the picture. It was small. & one of the beds was pushed up against the a/c fan unit."

"Location is good and staff is nice. Hotel is under renovation, so not very comfortable to walk around and cleaness is lacking in common areas. Breakfast is great, good variety of food."

"This is a nice hotel in an excellent location. Everything was good except the check-in. I was treated like an interruption, not a customer. Maybe it was a bad day. When I asked about the parking, I was told that it is handled by a third party - end of discussion. (Parking is a source of confusion and could be handled better.) Other members of the staff were very nice and helpful. The room was clean and had been recently updated."

"This is my second time staying here. The place is very clean. Staff is always friendly. Valet service top notch. The rooms are clean. Beds are very comfortable. Outside pool is very nice. "

"Will not stay here again. The staff was friendly however I was not a fan of the cleanliness. There was something spilled in the floor all throughout the lobby into the elevator. It was still there the next morning when we went to leave as well. Was never cleaned up. There was a musky smell throughout the entire place. In serious need of renovations. Went to find something to drink and all they had available was at the front desk in a cooler that apparently did not work. It was hot… Went to get ice and the ice maker was broke. Went to 3 different floors before I got one that worked. Convenient location and friendly staff but that’s all this place had going for it. "