Search Hotels Near Ariake Garden, Tokyo

"During check-in, a staff member displayed a condescending and dismissive attitude. The interaction felt uncomfortable and unprofessional, and it negatively affected my stay experience. I request this incident be reviewed and addressed appropriately."

"The room was bright, spacious, and kept perfectly clean. The staff was incredibly friendly and welcoming. Our room offered a stunning view of Tokyo Tower, which made our stay even more special. Breakfast was not only delicious but also a delightful start to each day. Getting around was a breeze with easy transportation options. I truly wish I could have stayed a little longer to enjoy it all."

"Loved the location and the room type I stayed in. I would definitely recommend and come back again "

"The rooms are well decorated and spacious. The staff were friendly and helpful. The breakfast was good, and the spa was very nice. The location is also great, right next to the subway station."

"Very convenient location with Tsukiji market across the road, Ginza a short walk away and Plenty of local restaurants and Konbini. Easy access to local buses and the Tokyo metro network "

"Compared to last year, this stay was not a pleasant experience from check-in to check-out. I was here for a work trip, so reliable Wi-Fi was extremely important. Unfortunately, the connection did not work properly and kept cutting off during our team calls. When we informed the front desk, we were told there was nothing they could do. Additionally, the phone in the room rang randomly twice over the weekend at around 7am, which was very frustrating when trying to rest after long working days. Communication was also difficult at times, as the English proficiency of the staff was limited, which made it hard to get messages across. Might be the last time here"

"They were awesome, clean, so nice"

"Most of the staff was friendly. Some laughed at me in the elevator, not sure why. Hotel was doing construction on the second floor, as a result the amenities were less than great. Couldn’t find the pool and spa without wandering around. View was amazing from the area, room view was bland. Overall not worth the price."

"Very disappointing experience at check-out. We called the concierge to request a late check-out and were told it was okay. At no point during the call was any fee mentioned. However, when we checked out, the front desk told us we had to pay 2,000 yen. When we explained that the charge had never been mentioned, the staff member who answered the phone insisted that he had told us, which was simply not true. After some discussion the fee was waived. Only after that did the staff show a small printed note in the check-in folder saying late check-out may incur a 2,000 yen charge — the first time this was pointed out to us. The amount itself is small, but the lack of transparency and the way the staff handled the situation was very disappointing. We have stayed at Mitsui hotels many times when visiting Japan and recommended them to family and friends, but after this experience we will not be staying at this hotel again."