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"Nice"

"Great short stay in the center of Almaty during a transfer on Air Astana. Young desk staff were wonderful and helpful. Airport transfer efficient. Room was better than I had expected given the price I paid. Breakfast buffet was excellent if not effusive. Love the local options. Lobby is grand. Location central. A/C struggled during hot spell."

"Very good buffet breakfast. Hotel in quiet area in central Almaty. Good WiFi, kettle TV with English channels."

"I recently stayed at the Novotel City Centre for work, and both the hotel and its location were excellent. Unfortunately, I was overcharged by a taxi driver upon arrival at the airport, who demanded 40,000 KZT for a ride that should have cost only 10,000 KZT. However, a member of the hotel staff, Adil, went above and beyond to assist me. He promptly reviewed the hotel’s CCTV footage, identified the taxi involved, and contacted the taxi company on my behalf. Thanks to his intervention, the driver returned to the hotel and refunded 30,000 KZT directly to reception. Adil’s professionalism, initiative, and dedication to guest service were outstanding, and he should be sincerely congratulated for his efforts. This experience truly restored my faith in customer care."

"Staff are great!"

"A very nice, comfortable hotel. Great breakfast in the restaurant and a nice bar/reataurant in the lobby. The spa is a very nice extra. "

"Lovely hotel and nice breakfast :)"

"Very convenient hotel close to the airport, perfect for layovers. The room was clean, comfortable and good amenities. Staff at the reception were helpful and pleasant. The hotel has a dining hall where I had a very good and juicy ribeye. Not sure about the area around, but overall highly recommended for those in transit"

"Really nice rooms, very friendly service, good location, great views"