Guest beware. Whilst the hotel was lovely from the inside a major fault that is not mentioned at any stage in the booking is the lack of front entrance! The hotel is in the middle of a construction site on olaya. If anybody elderly or kids are staying with you then i advise against staying here. You have to walk through a back entrance which in fact is a hole in the wall. The floor to the entrance is literally wooden planks on top of gravel, there is a steep drop into the construction sight which kids and elderly must be very vigilant about. Lastly it was a nightmare getting ay uber driver or food deliveries to understand how to enter the hotel as like i said it is in a construction site. Upon arrival the hotel refused to acknowledge this flaw and informed us that we are free to book elsewhere but would be fined one nights stay. I attempted to get compensation for my booking via hotels.com and the hotel and this has not been possible.
In short. If you dont have kids or elderly then stay here but unless you are driving expect taxis and food delivery to be a nightmare.
A verified traveller stayed at Boudl AlOlaya
Posted 1 month ago