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"Amazing hotel and service from staff is 5 star. I would love to return at some point"

"What a change from dull 5* corporate hotels. All the expected standards and more but the real difference is this hotel reflects its location. Wonderful stay, highly recommended, especially brunch. Manager of brunch deserves special mention for professionalism. Well done Shanghai-La."

"It was nice stay, the AC was not functioning but Sharyfa & Vishnu supported me to put me in another room with sea view and better AC condition "

"Amazing people Amazing guest attention by all members of the hotel ! Samuelle was exceptional making sure all my questions and needs were answer ! Thx so much Great place great food great rooms !’"

"Relaxing and great services "

"Staff were very friendly and helpful. Excellent food in the restaurant and in room dining as well. Lot of activities to choose from. I wish we could borrow a stroller they didn’t have this option. "

"During my short stay, I was genuinely so happy with the customer service I received especially from Wasim. He was very helpful and hospitable in which he made us feel truly welcomed. "

"We have stayed at the W 6 times now over the last 2 years. The hotel is excellent but its the staff that make it, too many to mention, but Grace, Fred, Constantine, Chetan, and Joynal make our days a dream there! A outstanding customer experience, one million percent recommend and cant wait to be back "

"Great stay."