"Gorgeous hotel,perfect location,outstanding staff!"
My wife and I stayed at the Monument Hotel for 7 nights in late March 2017. At this time, the hotel had been open for about 1 year. I'm very selective about my hotel experiences when traveling, and I have only praise for the staff and facilities at the Monument Hotel!
I'll start with the check-in. We arrived around noon, and, like most places, normal check-in starts at 3pm. As we had been on an international flight for over 10 hours, we were tired, hungry, and dirty. The staff did an excellent job having our room ready within an hour of us having arrived.
Next, I'll comment about the room. The room was exactly as described in the website and we found the amenities to be very modern. The bathroom is amazing! By the third day, I figured out the floor was heated (what a treat!). Many outlets, some offering USB chargers, made it easy to keep all our devices charged without struggling with a hundred adapters. When we did need an adapter, the staff helped us find one that fit our unusual plug. They provide daily treats and restock the non-alcoholic portion of the mini-bar daily. We would take the snacks with us on our daily excursions.
What about the food? The restaurants are amazing. We didn't make it the Lasarte restaurant, as reservations need to be made months in advance. The other restaurant, Oria, provides an excellent daily breakfast and we had one dinner during our stay as well. The food is simply amazing. AMAZING!
And the location is PERFECT!
Traveller from Philadephia, PA