Outdoor pool, pool loungers

Reviews of Shangri-La Vancouver

5 out of 5
Shangri-La Vancouver
1128 West Georgia Street, Vancouver, BC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 835 out of 1008 reviews" "
Rating 8 - Good. 119 out of 1008 reviews" "
Rating 6 - Okay. 23 out of 1008 reviews" "
Rating 4 - Poor. 16 out of 1008 reviews" "
Rating 2 - Terrible. 15 out of 1008 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely LOVED every minute of our stay with you. We will definitely stay again!
Stayed 3 nights in Mar 2024
Response from Kate Martin on 27 Mar 2024
Dear David,We are truly happy to hear that you loved your stay with us and look forward welcome you back soon!Kind regards,Kate Martin

10/10 Excellent

Bingbing

Everything is beyond expectation. Chris at reception is patient and hospitable. The room is spacious and comfortable. We will definitely come back in our next trip here.
Stayed 2 nights in Mar 2024
Response from Kate Martin on 21 Mar 2024
Dear Bingbing,Thank you for the lovely feedback! We are glad to hear that Criss was able to provide hospitality and you enjoyed our spacious and comfortable room. We look forward welcoming you back soon.Kind regards,Kate Martin

10/10 Excellent

Chai, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like Large room and view, great location pool a bit small
Stayed 6 nights in Mar 2024
Response from Kate Martin on 14 Mar 2024
Dear Chai,Thank you for your feedback and for rating us 5 out of 5. We are happy to hear that you enjoyed our spacious rooms and nice Vancouver view. We hope to see you again soon.Kind regards,Kate Martin

10/10 Excellent

kiril

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer service
Stayed 3 nights in Mar 2024
Response from Kate Martin on 13 Mar 2024
Dear kiril,Thank you for rating us 5 out of 5. We hope to welcome you back again in the future.Kind regards,Kate Martin

10/10 Excellent

Jingting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's one of the best hotels that I've been lived, I will definitely come back, highly recommend.
Stayed 6 nights in Jan 2024
Response from Kate Martin on 13 Mar 2024
Dear Jingting,We are truly humbled by your feedback and glad to know that you enjoyed your stay with us. We hope to welcome you back soon.Kind regards,Kate Martin

10/10 Excellent

Analisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay, great location, wonderful service.
Stayed 3 nights in Feb 2024
Response from Kate Martin on 6 Mar 2024
Dear Analisa,Thank you for rating us 5 out of 5. We hope to have the opportunity to welcome you back at the Shangri-La Vancouver soon.Kind regards,Kate MartinHotel Manager

10/10 Excellent

HE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kate Martin on 27 Mar 2024
Dear HE,Thank you for rating us 10 out of 10. We hope to welcome you back to Shangri-La Vancouver again soon.Kind regards,Kate Martin

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shangri-La Vancouver is a fantastic hotel in downtown Vancouver. Easy walking distance to Stanley Park, English Bay, and Gastown means that you're very close to anything you might want to do in Vancouver. Alberni and Robson streets are home to some of the best places to eat in Van City, so you will never be hungry. Simply a great hotel in a great location.
Stayed 3 nights in Feb 2024
Response from Kate Martin on 27 Feb 2024
Dear Zachary,I want to express my gratitude for taking the time to respond to our survey. Capturing guest feedback is the only true way for us to measure our effectiveness in delivering personalized hospitality from the heart, and to ensure we are maintaining our service standards. We look forward welcoming you back to Shangri-La Vancouver again soon!Kind regards,Kate Martin

10/10 Excellent

savcho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kate Martin on 27 Feb 2024
Dear savcho,Thank you for rating us 5 out of 5. We hope to see you again at the Shangri-La Vancouver.Kind regards,Kate Martin

8/10 Good

Satoru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Kate Martin on 27 Mar 2024
Dear Satoru,Thank you for rating us 10 out of 10. We hope to welcome you back to Shangri-La Vancouver again soon.Kind regards,Kate Martin

10/10 Excellent

Kris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent, the facilities are clean and the restaurant was fantastic!
Stayed 2 nights in Dec 2023
Response from Kate Martin on 26 Jan 2024
Dear Kris,Thank you for the feedback. We are delighted to hear that you enjoyed our clean hotel, excellent service of staff and was able to visit Carlino restaurant. We hope to see you again soon.Kind regards,Kate Martin

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 1 night in Jan 2024
Response from Kate Martin on 24 Jan 2024
Dear Oscar,Thank you for rating us 5 out of 5. We hope to see you again soon.Kind regards,Kate Martin

10/10 Excellent

Steven, Monterey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kate Martin on 15 Jan 2024
Dear Steven,Thank you for rating us 5 out of 5. We hope to welcome you back soon.Kind regards,Kate Martin

10/10 Excellent

Mirai

Stayed 1 night in Jan 2024
Response from Kate Martin on 15 Jan 2024
Dear Mirai,Thank you for rating us 5 out of 5. We hope to welcome you back soon.Kind regards,Kate Martin

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
We had such a pleasant stay at Hotel Shangri-La!! The entire staff was remarkably nice. The only complain we have is the restroom stall in our suite was too small of an area. This space was created for tiny people, clearly. The glass thing that covers the toilet paper bruised my hand so bad from me hitting it every time I had to use the restroom. My husband could barely use the stall because he couldn’t fit between that glass cover and the glass door.
Stayed 6 nights in Jan 2024
Response from Kate Martin on 17 Jan 2024
Dear Monica,Thank you for taking the time in sharing your feedback. We apologize if you felt that our bathroom layout is too small and sincerely hope that your husband's hand is feeling better. Capturing guest feedback is the only true way for us to measure our effectiveness in delivering personalized hospitality from the heart, and to ensure we are maintaining our service standards. We look forward welcoming you back to Shangri-La Vancouver again soon!Kind regards,Kate Martin

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kate Martin on 11 Jan 2024
Dear Federico,Thank you for rating us 5 out of 5. We hope to have the opportunity to welcome you back again soon.Kind regards,Kate Martin

10/10 Excellent

Bimaljit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kate Martin on 8 Jan 2024
Dear Bimaljit,Thank you for rating us 5 out of 5. We look forward welcoming you back to Shangri-La Vancouver soon.Kind regards,Kate Martin

10/10 Excellent

shane, Sunny Isles

Stayed 1 night in Jan 2024
Response from Kate Martin on 30 Jan 2024
Dear Shane,Thank you for rating us 5 out of 5. We hope to welcome you back soon.Kind regards,Kate Martin

10/10 Excellent

Tyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality, feels at home
Stayed 1 night in Dec 2023
Response from Kate Martin on 8 Jan 2024
Dear Tyson,We are delighted to hear that you were able to experience the true hospitality of our team and felt at home during your stay with us. We hope to welcome you back soon.Kind regards,Kate Martin

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has thought of everything to make your stay easy and enjoyable.
Stayed 1 night in Jan 2024
Response from Kate Martin on 11 Jan 2024
Dear Julia,We are truly happy to hear that you had an enjoyable stay with us. We hope to welcome you back at the Shangri-La Vancouver soon.Kind regards,Kate Martin

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel. Great and friendly staffs. Spacious room with comfortable beds and lavish bathroom. We really enjoyed the steam room and had fun in the pool. Walkable to good restaurants and sky train station.
Stayed 3 nights in Dec 2023
Response from Kate Martin on 8 Jan 2024
Dear Tina,We truly appreciate your kind feedback and glad to hear that you enjoyed our spacious rooms, comfortable beds, lavish bathroom and wellness facilities. We hope to welcome you back soon.Kind regards,Kate Martin

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kate Martin on 2 Jan 2024
Dear Zachary,Thank you for raking us 5 out of 5. We look forward welcoming you back at Shangri-La Vancouver!Kind regards,Kate MartinHotel Manager

10/10 Excellent

Jessy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Kate Martin on 2 Jan 2024
Dear Jelly,Thank you for raking us 5 out of 5. We look forward welcoming you back at Shangri-La Vancouver!Kind regards,Kate MartinHotel Manager

10/10 Excellent

IGOR, Federal Way

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kate Martin on 2 Jan 2024
Dear IGOR,Thank you for raking us 5 out of 5. We look forward welcoming you back at Shangri-La Vancouver!Kind regards,Kate MartinHotel Manager

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service
Great helpful staff and excellent location!
Stayed 1 night in Dec 2023
Response from Kate Martin on 2 Jan 2024
Dear Kelly,Thank you for raking us 5 out of 5. We look forward welcoming you back at Shangri-La Vancouver!Kind regards,Kate MartinHotel Manager

10/10 Excellent

KATIE

Stayed 3 nights in Dec 2023
Response from Kate Martin on 2 Jan 2024
Dear KATIE,Thank you for raking us 5 out of 5. We look forward welcoming you back at Shangri-La Vancouver!Kind regards,Kate MartinHotel Manager

10/10 Excellent

Luis

Stayed 3 nights in Dec 2023
Response from Kate Martin on 8 Jan 2024
Dear Luis,Thank you for rating us 5 out of 5. We look forward welcoming you back to Shangri-La Vancouver soon.Kind regards,Kate Martin

10/10 Excellent

Sijin

Stayed 1 night in Nov 2023
Response from Kate Martin on 2 Jan 2024
Dear Sijin,Thank you for raking us 5 out of 5. We look forward welcoming you back at Shangri-La Vancouver!Kind regards,Kate MartinHotel Manager

10/10 Excellent

Edmund, Seattle

Stayed 1 night in Nov 2023
Response from Kate Martin on 2 Jan 2024
Dear Edmund,Thank you for raking us 5 out of 5. We look forward welcoming you back at Shangri-La Vancouver!Kind regards,Kate MartinHotel Manager

10/10 Excellent

Lrn

Stayed 1 night in Nov 2023
Response from Kate Martin on 2 Jan 2024
Dear Lrn,Thank you for raking us 5 out of 5. We look forward welcoming you back at Shangri-La Vancouver!Kind regards,Kate MartinHotel Manager

10/10 Excellent

Wasim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful layout of the bedroom and designs only issue was the heating/cool alittle complicated other than that everythat was amazing
Stayed 2 nights in Nov 2023
Response from Kate Martin on 21 Nov 2023
Dear Wasim,Thank you for taking the time in sharing your feedback. We are delighted to hear that you enjoyed the beautiful layout of our bedrooms and look forward welcoming you back soon.Kind regards,Kate Martin

10/10 Excellent

Colette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. I just wish they had more vegan options would have been nice to have dinner in the restaurant.
Stayed 1 night in Nov 2023
Response from Kate Martin on 21 Nov 2023
Dear Colette,Thank you for the lovely feedback. We are truly happy to hear that you had a perfect stay, we will definitely pass on your feedback with Carlino team to ensure that they revisit their vegan options in the menu.Kind regards,Kate Martin

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kate Martin on 13 Nov 2023
Dear Sarah,Thank you for rating us 5 out of 5. We hope to welcome you back at the Shangri-La Vancouver soon!Kind regards,Kate Martin

10/10 Excellent

Lee-Ann

Stayed 1 night in Nov 2023
Response from Kate Martin on 2 Jan 2024
Dear Lee-Ann,Thank you for raking us 5 out of 5. We look forward welcoming you back at Shangri-La Vancouver!Kind regards,Kate MartinHotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Stayed 4 nights in Oct 2023
Response from Kate Martin on 13 Nov 2023
Thank you for rating us 8 stars. We hope to welcome you back at the Shangri-La Vancouver soon!Kind regards,Kate Martin

10/10 Excellent

shauna lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel and very clean. You could hear the street noise but that is very minor. We stayed in a king room with a balcony and the room was very nice. The only downside was no plug ins by the bed and the room has carpet.
Stayed 2 nights in Oct 2023
Response from Kate Martin on 23 Oct 2023
Dear shauna lee,Thank you for taking the time in sharing your feedback. We apologize for the minor street noise from your room but sincerely glad to hear that you enjoyed our nice and very clean room. We hope to see you again soon.Kind regards,Kate Martin

10/10 Excellent

cihan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Vancouver
The best hotel in Vancouver and the best hotel chain in the world!! The rooms are very nice, quiet and comfortable. The pillow selection must be the best - the menu in the drawer under the telephone by the bed side - they have the side sleeper, pretty much no other hotel has. The location is amazing, walking distance to pretty much everything
Stayed 4 nights in Oct 2023
Response from Kate Martin on 23 Oct 2023
Dear cihan,What a lovely feedback! We are glad to hear that you enjoyed your stay with us and truly humbled by your kind words. We hope to have the opportunity to welcome you back soon.Kind regards,Kate Martin

10/10 Excellent

Chantima

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet hotel. We had a great time staying there
Stayed 3 nights in Oct 2023
Response from Kate Martin on 13 Nov 2023
Dear Chantima,We greatly appreciate the time and effort taken to share this kind feedback. It is our goal to provide personalized hospitality from the moment you step into our hotel to ensure you feel comfortable. We hope we have an opportunity to welcome you back to Shangri-La Vancouver again soon.Kind regards,Kate Martin, Hotel Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel-Amazing Employees
From the moment we arrived we felt pampered. Valet parking attendents were friendly, very efficient and we didn't have to go to the main lobby to check-in as there was a check-in desk as soon as your walked into the hotel after leaving our car with the valet. Check-in was fast and not only did we get a room upgrade to celebrate our 40th wedding anniversary, we received 4 upgrades. We also received a bottle of champagne (Prosecco) and some Nanaimo bars in our room to celebrate. Such a great touch and so much appreciated. We found every single person who worked at the Shangri-la to be people focused and focused on ensuring our stay was meeting, if not exceeding our expectations. They exceeded our expectations in all cases but one, the restaurant Carlino. Carlion is a Michelin recommended restaurant so we had reserved a table for our celebartion. We were seated promptly, our server was duly attentive. He recommended wine and the pasta special for our entree. We shared a salad to start and it was delicious. The pasta special however was terrible. Neither of us liked it all. Our server said we could order something different which we did. Our second entrees, were only just okay. Very disappointing. We would not eat at Carlino again. The hotel is fantastic and we do highly recommend it.
Stayed 2 nights in Oct 2023
Response from Kate Martin on 19 Oct 2023
Dear Linda,Thank you for taking the time in sharing your feedback. We are glad to hear that you and your husband had a lovely 40th anniversary stay with us and that our team was able to make it extra special. We are sorry to hear that your dining experience at Carlino restaurant was less favorable. Please know that we will be sharing this with their management team to ensure that experiences as such are prevented in the future. We hope to welcome you back soon.Kind regards,Kate Martin

10/10 Excellent

Ximeng

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very serene experience. Staff were supperb. Close to attractions, easy to go to various attratctions via public transit. Beautiful architecture both the hotel itself and the surroundings.
Stayed 3 nights in Oct 2023
Response from Kate Martin on 16 Oct 2023
Dear Ximeng,Thank you for your feedback. We are glad to hear that you were assisted by our amazing team and enjoyed our nice location. We hope to see you again soon.Kind regards,Kate Martin

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities
Really helpful staff.
Stayed 4 nights in Oct 2023
Response from Kate Martin on 16 Oct 2023
Dear Eugenia,Thank you for the feedback! We are glad to hear that our team was able to help you with your requests during your stay with us. We hope to welcome you back soon.Kind regards,Kate Martin

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Kate Martin on 16 Oct 2023
Dear Marianne,Thank you for rating us 5 out of 5. We hope to see you again at the Shangri-La Vancouver soon.Kind regards,Kate Martin

10/10 Excellent

Pierre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel overall. Very well located for a downtown vacation as the one we had. Friendly staff.
Stayed 3 nights in Oct 2023
Response from Kate Martin on 13 Oct 2023
Dear Juris,Thank you for the feedback. We are happy to hear that you enjoyed our downtown location and friendly staff. We hope to see you gain soon.Kind regards,Kate Martin

10/10 Excellent

Zi Wei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Oct 2023
Response from Kate Martin on 12 Oct 2023
Dear Zi Wei,Thank you for rating us 5 out of 5. We hope to see you again soon.Kind regards,Kate Martin

10/10 Excellent

Anoushka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was staff was great and friendly. I truly enjoyed my stay here.
Stayed 2 nights in Oct 2023
Response from Kate Martin on 13 Oct 2023
Dear Anoushka,Thank you for the feedback. We are happy to hear that you enjoyed our friendly staff. We hope to see you gain soon.Kind regards,Kate Martin

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is where I stay when visiting Vancouver, they are such a wonderful low-key luxury hotel with exceptional staff
Stayed 2 nights in Oct 2023
Response from Kate Martin on 13 Nov 2023
Dear Allison,Thank you very much for the time and effort you took to share this kind feedback. Personalized hospitality is our number one priority, and I am glad to hear that you experienced the best our team has to offer. Be assured that I will share your very kind review with the entire team. We look forward to welcoming you back very soon.Kind regards,

10/10 Excellent

Clifford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Rooms and really convenient location
Stayed 2 nights in Oct 2023
Response from Kate Martin on 13 Oct 2023
Dear Juris,Thank you for the feedback. We are happy to hear that you enjoyed our beautifully appointed rooms and downtown location. We hope to see you gain soon.Kind regards,Kate Martin

10/10 Excellent

Aminda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Upgrade room has fantastic view
Stayed 1 night in Oct 2023
Response from Kate Martin on 13 Oct 2023
Dear Juris,Thank you for the feedback. We are happy to hear that you enjoyed our great location. We hope to see you gain soon.Kind regards,Kate Martin

10/10 Excellent

Juris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was upgraded to a beautiful suite. I enjoyed soaking in the bath and hanging out the balcony .
Stayed 2 nights in Oct 2023
Response from Kate Martin on 13 Oct 2023
Dear Juris,Thank you for the feedback. We are happy to hear that you enjoyed our beautiful suite with deep soaking bath and spacious balcony. We hope to see you gain soon.Kind regards,Kate Martin

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with lots of room amenities.
Stayed 1 night in Oct 2023
Response from Kate Martin on 5 Oct 2023
Dear Alicia,We are happy to hear that you enjoyed our beautiful property and room amenities. We hope to welcome you back soon.Kind regards,Kate Martin