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Reviews of Sandman Hotel Langley

3 out of 5
Sandman Hotel Langley
8855 202 St, Langley, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 402 out of 1003 reviews" "
Rating 8 - Good. 364 out of 1003 reviews" "
Rating 6 - Okay. 126 out of 1003 reviews" "
Rating 4 - Poor. 68 out of 1003 reviews" "
Rating 2 - Terrible. 43 out of 1003 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The manager was extremely helpful.
Stayed 3 nights in May 2024
Response from General Manager on 23 May 2024
Thank you so much for the great review!We look forward to seeing you again soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Thank you for the great review!We hope to see you again soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and quiet, staff were incredibly friendly and helpful!
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Thank you for sharing your review!We are glad you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the highway, safe neighbourhood and walking distance to amenities.
Stayed 1 night in May 2024
Response from General Manager on 16 May 2024
Thank you so much for the wonderful review.We are glad to know you enjoyed our location and look forward to seeing you again soon.

10/10 Excellent

Terry, POWELL RIVER

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love that there is lots of dining and shopping choices nearby. We also like that they are pet friendly
Stayed 1 night in May 2024
Response from General Manager on 14 May 2024
Thank you for taking the time to share your review.We are delighted you enjoyed our location and look forward to welcoming you back not before too long!

8/10 Good

neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights everything from friendly staff nice locations was great. Only negative was shower knobs adjusting it was not great. You can burn your self.
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Thank you for taking the time to share your experience with us.We are delighted you enjoyed your stay, we know the shower knob can be a bit tricky - our friendly staff can certainly assist.We hope to see you again in the near future!

10/10 Excellent

Harveer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Thank you for the wonderful review!We look forward to seeing you again soon.

8/10 Good

Colin

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking for truck & trailer (36’ long total length)
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Thank you for sharing your review on our parking.We hope to see you again soon.

10/10 Excellent

Nashar

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk lady was very sweet!
Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Thank you for the kind note on our team!We look forward to seeing you again soon.

10/10 Excellent

Lynette

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that the hotel was pet friendly.
Stayed 4 nights in Apr 2024
Response from General Manager on 6 May 2024
Thank you for sharing your 5 star review!We look forward to welcoming you and your furry companions back soon.

10/10 Excellent

Nilanka

Liked: Cleanliness, staff & service, property conditions & facilities
It’s beautiful place to stay … no complaints
Stayed 2 nights in May 2024
Response from General Manager on 6 May 2024
Thank you for the wonderful note!We hope to see you again soon.

10/10 Excellent

Barb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the helpfulness from the staff when my husband had a nose bleed. Thank you so much
Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
We are so glad our team was able to assist. We wish your husband well and hope to see you again soon.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable rooms. Good size. Lots to do within walking distance.
Stayed 2 nights in Mar 2024
Response from General Manager on 6 May 2024
Thank you for the review.We are glad you enjoyed our location. We hope to see you again soon.

2/10 Terrible

Ahmad

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from General Manager on 6 May 2024
We are disappointed you did not enjoy your time with us.We hope a future visit will exceed your expectations.

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Thank you for taking the time to share your review.We hope to see you again soon.

6/10 Okay

Brendon, Okotoks

Business traveller
Liked: Cleanliness, staff & service
Average stay. Beds are worn and in need of upgrading.
Stayed 4 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Thank you for sharing your feedback.We will certainly review and ensure that we are providing the best experience.

10/10 Excellent

Pam

Stayed 1 night in Apr 2024
Response from General Manager on 13 May 2024
Thank you for the great review!We hope to see you again soon.

10/10 Excellent

Harsimran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean room. Enjoyed the stay.
Stayed 4 nights in Mar 2024
Response from General Manager on 19 Apr 2024
Thank you for the wonderful review!We look forward to seeing you again soon.

10/10 Excellent

Alison

Travelled with partner
The room was updated. All of the staff were really welcoming. The hotel was clean and inviting. The hotel was walking distance to a lot of restaurants, a drug store and a grocer store. We had a great stay.
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Thank you for sharing your feedback! We are delighted you enjoyed your stay and look forward to seeing you again soon.

6/10 Okay

Dusty

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The hotel was average at best, we had stayed there several time in the past 5 years or so. The room was not a good room at all as it was small and the bed did not even seem like a queen, we think it was a double bed. Also, there were spider webs in some of the corners of the room which would also indicate not very clean. I think because we booked it through Expedia they gave us a lessor room then if we had booked it by ourselves.
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Thank you for taking the time to share your experience.We are disappointed to learn that your most recent stay with us fell below your expectations. We did have you reserved in a standard queen room this stay, however some of our other room types are a bit larger and may be a better fit for future stay. We certainly will share your concerns with our team. We hope to see you again and exceed your expectations of the Sandman Hotel Langley.

8/10 Good

Amanda

Stayed 1 night in Mar 2024
Response from General Manager on 6 May 2024
Thank you for taking the time to share your review.We hope to welcome you back note before too long.

6/10 Okay

Steven

Travelled with family
Liked: Property conditions & facilities
nice place
Stayed 3 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Thank you for taking the time to share your review.We hope to see you again soon!

2/10 Terrible

Sheryl

Stayed 2 nights in Apr 2024
Response from General Manager on 6 May 2024
We are disappointed to see we missed the mark on your stay.We hope your future stays will reflect better.

10/10 Excellent

Gurleen

Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
We are delighted you enjoyed your stay with us!We look forward to welcoming you back not before too long.

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Thank you for sharing your review!We hope to see you again soon.

10/10 Excellent

vicki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
eveything was fine except i would have liked a bathtub, there was only a shower and if you wanted a bathtub i had to have a room with 2 double beds instead of a king
Stayed 2 nights in Apr 2024
Response from General Manager on 3 Apr 2024
Thank you for taking the time to share your experience.We do have a limited number of suites available with a king bed that would also offer you a bathtub. We hope in the future to see you again.

10/10 Excellent

Jacqueline, CALGARY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very lovely neighbourhood with genuinely helpful staff.
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for the wonderful review!We hope to see you again soon.

6/10 Okay

Muskanpreet

Coffee station was not properly cleaned.
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for sharing your feedback.This is certainly not the level of service we provide, we certainly look into your concerns.

8/10 Good

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Liked: Cleanliness, amenities
Very nice room
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Thank you for sharing your feedback. We are glad you enjoyed your room and hope to see you again soon.

10/10 Excellent

Terri-Lynn

Stayed 1 night in Mar 2024
Response from General Manager on 8 Apr 2024
Thank you for the positive reviewWe look forward to seeing you again soon.

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price.
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Thank you for the great review!We are glad you enjoyed your stay with us and look forward to welcoming you back again soon.

8/10 Good

Maurice

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at this property. It is Clean and close to lots of dining options. I love it mostly because it is close to the freeway, so easy to find. An excellent stop off point for our long trips to the island.
Stayed 1 night in Feb 2024
Response from General Manager on 11 Mar 2024
Thank you for taking the time to share your experience with us. We are delighted you enjoyed our location close to hwy.1.We look forward to seeing you again not before too long!

6/10 Okay

Julian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Acceptable accommodation for the price. Small room.
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Thank you for taking the time to share your feedback.We are delighted to know you enjoyed your stay, we do have a variety of room types available - including some larger suites that may better meet your need in the future.We look forward to seeing you again soon.

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient right off the highway and easy parking
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Thank you for the great review!We are glad you enjoyed our location and we hope to see you again soon.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Jan 2024
Response from General Manager on 6 Mar 2024
Thank you for taking the time to share your feedback.We look forward to welcoming you back not before too long.

10/10 Excellent

Moulay Hicham

Stayed 1 night in Feb 2024
Response from General Manager on 27 Mar 2024
Thank you for the great review.We hope to see you again in the near future.

10/10 Excellent

Benjamin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Thank you for taking the time to share your rating!We hope to see you again not before too long.

8/10 Good

Nishat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Thank you for sharing your review!We hope to see you again soon.

8/10 Good

Bo

Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Thank you for sharing your review.We hope to see you again soon.

2/10 Terrible

Diane

Travelled with partner
Disliked: Property conditions & facilities
Very small room, sink didn’t drain, dirty carpet
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Thank you for taking the time to share your experience.We are disappointed that your time with us fell short of your expectations. Please rest assured we will review your noted concerns.We hope to see you again to exceed your expectations of the Sandman Hotel Langley.

10/10 Excellent

Nicole

Stayed 1 night in Jan 2024
Response from General Manager on 14 Feb 2024
Thank you for the great review!We look forward to welcoming you back not before too long!

8/10 Good

Deja

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 13 Feb 2024
Thank you for taking the time to share your review.We look forward to seeing you again soon.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024
Response from General Manager on 9 Feb 2024
Thank you for taking the time to share your review.We look forward to welcoming you back not before too long.

8/10 Good

Reshma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and inviting
Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb 2024
Thank you for taking the time to share your review.We hope to welcome you back not before too long.

2/10 Terrible

Simran

Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Thank you for sharing your feedback.We are most disappointed to see your stay with us fell below your expectations. Please connect with us and speak to a Manager on Duty so we may address your concerns.

4/10 Poor

JONGHEE

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Thank you for taking the time to share your rating.It seems we have fallen short on your recent stay.We hope to see you again to exceed your expectations.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Saturday night the hallway and parking lot were very noisy. I would request a room on the opposite side if going again.
Stayed 3 nights in Jan 2024
Response from General Manager on 5 Feb 2024
Thank you for taking the time to share your feedback.We apologize for any inconvenience caused by the noise during your stay. We hope to see you again soon!

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. My only complaint is the bed pillows. They were way to thick and hard.
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Thank you for taking the time to share your feedback.We do have a slightly softer pillow available in your room as well, next time please let our team know and we will be happy to assist to locate it.We look forward to welcoming you back in the near future.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Outstanding staff. Easy parking. Everything you need is within walking distance. Close to the highway. Thank you!
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Thank you for the glowing review!We can't wait to welcome you back to the Sandman Hotel Langley!

10/10 Excellent

Naveen Kumar

Stayed 1 night in Jan 2024
Response from General Manager on 21 Mar 2024
Thank you for the great review!We look forward to welcoming you back soon.