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Reviews of Mason Hotel Shanghai

3 out of 5
Mason Hotel Shanghai
No 935 Huaihai Road, Changning District, Shanghai, Shanghai

Reviews

8.0

Very good

Rating 10 - Excellent. 31 out of 121 reviews" "
Rating 8 - Good. 66 out of 121 reviews" "
Rating 6 - Okay. 19 out of 121 reviews" "
Rating 4 - Poor. 3 out of 121 reviews" "
Rating 2 - Terrible. 2 out of 121 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Yong Wah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall services were good. staffs were friendly. room was clean.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time we've stay at this hotel. The first was manageable, nothing to complain about since the price is reasonable. The 2nd time was much better, since they are upgrading the hotel, slight noises during day time. To our surprise, we got a free upgrade when we request to stay on the same floor as a friend travelling with us. And they managed to let us stay next to each other. Will definitely stay in this hotel again.
Stayed 3 nights in Nov 2019

8/10 Good

Clara

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2019

8/10 Good

Jennifer

Travelled with group
Liked: Property conditions & facilities
Good for a short stay.
Overall my stay was okay. It was a good location - just above a Starbucks and close to shops, restaurants, and bars. However, since it was November (a winter month) they turned the building’s A/C off, but it was still warm outside which made for sticky nights. The check in process was a bit long, but the rooms, etc. were like the online pictures.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
地点很不错,接近几个地铁,交通方便。处于繁华地段和高级商场和饭馆。房间设施除了地毯比较旧以外,其他都不错。
Stayed 4 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
No air conditioning while it was still hot. Bathroom for single room very small.
Stayed 9 nights in Oct 2019
Response from Wang Haiyan on 1 Nov 2019
Thank you for staying in Mason Hotel. Because of the facilities and equipment, the central air-conditioner of the hotel can't switch between cold and warm at will, which makes you feel uncomfortable. We apologize for this. In view of the alternating seasons, the hotel room department has fans and heaters for the use of guests with different needs. Thank you again for your careful comments and waiting for your next coming sincerely.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Wang Haiyan on 1 Nov 2019
Thank you for your encouragement and waiting for your next coming sincerely.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is my absolutely favorite when in Shanghai. It is located on a fabulous Main Street in the French Concession close to everything in that gorgeous area. There are other big name chains but for the price this is fabulous.
Stayed 4 nights in Oct 2019
Response from Wang Haiyan on 1 Nov 2019
Thank you for your encouragement and waiting for your next coming sincerely.

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019
Response from Wang Haiyan on 26 May 2019
Thank you for your encouragement and waiting for your next coming sincerely.

8/10 Good

Oren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
teacher
Everything was fine. I would like some more western foods. They would fry eggs for you but I would have liked some scrambled eggs in the buffet line as well as say some pancakes. They had lots of bacon and toast.
Stayed 3 nights in Apr 2019
Response from wang hai yan on 5 May 2019
Thank you for your suggestion. We will send this information to the relevant departments.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Wang Haiyan on 21 Apr 2019
Thank you for your encouragement and waiting for your next coming sincerely.

8/10 Good

Jeffrey

Stayed 4 nights in Apr 2019
Response from Wang Haiyan on 21 Apr 2019
Thank you for your encouragement and waiting for your next coming sincerely.

10/10 Excellent

Choi Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shanghai stay
Great location but very annoying when next neighbors open and close door.
Stayed 3 nights in Mar 2019
Response from WINDY on 8 Mar 2019
Thank you for your encouragement and waiting for your next coming sincerely.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shanghai at your doorstep!
Staying at the Mason Hotel puts you in the heart of all the Shanghai action. Convenient access to subway, walking, best shopping ever and every type of restaurant to please an international palette. The staff are friendly and speak good English. Starbucks is right outside your door, across the street and another one close by. The rooms were comfortable, clean and very quiet at night. This is our second stay and we will come back!
Stayed 14 nights in Dec 2018
Response from WINDY on 6 Jan 2019
Thank you for your encouragement and waiting for your next coming sincerely.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Pleasantly surprised by the hotel and surrounding area. Conveniently located over a subway station with entrances an easy walk.
Stayed 3 nights in Jul 2018
Response from JOHN on 25 Aug 2018
Thank you for your encouragement and waiting for your next coming sincerely.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Douglas on 28 May 2018
Thank you for your encouragement and waiting for your next coming sincerely.

10/10 Excellent

Andrew, Berkeley, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible location with great price
Right next to Metro, shopping center, food courts right on fashionable Huai Hai Road.
Stayed 2 nights in Apr 2018
Response from Douglas on 16 Apr 2018
Thank you for your encouragement and waiting for your next coming sincerely.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Douglas on 16 Apr 2018
Thank you for your encouragement and waiting for your next coming sincerely.

8/10 Good

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet but with hints of cigarette smell
I enjoyed my stay at this hotel but I was surprised to notice the smell of cigarettes despite it being a nonsmoking hotel. Other than that, it was quiet and peaceful.
Response from Doouglas on 9 Apr 2018
Thank you for your encouragement and waiting for your next coming sincerely.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Douglas on 15 Jan 2018
Thank you for your encouragement and waiting for your next coming sincerely.

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mason Hotel Shanghai Stay on Mon 27, Nov 2017
The hotel sits in a very convenient area. The room is huge and clean.
Stayed 1 night in Nov 2017
Response from Douglas on 15 Jan 2018
Thank you for your encouragement and waiting for your next coming sincerely.

10/10 Excellent

Bai, Chicago, Il

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great which is next to my birth place.
Stayed 4 nights in Nov 2017
Response from Douglas on 12 Jan 2018
Thank you for your encouragement and waiting for your next coming sincerely.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great location and good services. Although the hotel is a little old... Will go back:)

6/10 Okay

Anton

Liked: Cleanliness, room comfort
Disliked: Staff & service
clean hotel, reasonable price
I was on a busy business trip, the room is a bit small, but clean and comfortable so it serves the purposes.

6/10 Okay

BOB

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Excellent location to stay.
The hotel location is great with MTR just a short distance walk with 2 supermarkets and restaurants all around the area. Can never go hungry....... The hotel rooms need a face lift to the whole décor and all fittings and toilet is very dated and shocking to find a cockroach crawling in the room. The bed position is wrong as it's too near to the wall column and I tripped over the bed linen drapes a few times as I go by. Poor layout plan by Interior design. The Housekeeping team is very efficient and prompt with service. Hopefully the management will look into their budget to do up the rooms and I will be very delighted to stay again for my next trip.

6/10 Okay

Yi Feng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location but dated hotel
Convient location but the hotel is dated and cleanses isn't perfect.

6/10 Okay

Chunfang

Liked: Cleanliness, staff & service

6/10 Okay

Horace, HK

Disliked: Cleanliness
convenient hotel
nice experience

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean hotel
Good and clean

6/10 Okay

Gary, Brisbane & Shenzhen

Liked: Cleanliness, staff & service, room comfort
Great Location, Small Hotel, French Quarter
Great location on the edge of the French Quarter; close to restaurants, cafes, bars and supermarket, friendly and helpful staff, shopping ubiquitous; small hotel with comfortable rooms and basic amenities commensurate with price. Only 20 metres to the Metro, Shaanxi Rd South for Lines 1 and 10. Very easy to hail taxis outside on Huaihai Middle Rd. Unfortunately I couldn't use the restaurant on the 8th floor as large numbers of people were smoking. This precluded having breakfast there as well. Wonderful restaurant next door with access from the hotel Floor 2; great hairdressing salon in the hotel as well. A modest gym but adequate for 5 days. Internet would not connect but this was due to my laptop VPN and poor IT skills. If you want location rather than luxury, and you can handle cigarette smoke in the restaurant (or seek an alternative like me), this is a good choice. I would stay here again.

2/10 Terrible

never again, Japan

Disliked: Staff & service, room comfort
un-friendly staff
they play too many games, great location and that's the only thing but there are other hotels in the same area.

8/10 Good

Chao, Sinagpore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
it was a pleasant stay, the hotel location is perfect, next to office, train station and may shopping malls. The staffs are kind too. I stayed in the room next to main street so it was a bit noisy.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. will come back again.

6/10 Okay

Verified traveller

Central and Affordable
The Mason hotel is a good hotel to stay in, primarily if you're after location and convenience. It is just outside the Shaanxi Nan Lu subway station, and in the center of Huai Hai Zhong Lu shopping/French concession. The property and service are perfectly fine, but nothing remarkable. If you want to stay somewhere with lots to do within walking distance, it's a good choice.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Careful about wrong map
The map was wrong although the English address was correct.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value room
Great location and 1st class room - clean, good size and friendly staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to shopping, but not many food choices
the hotel had a good location, near shops, which is why we decided to stay here. only trouble is getting food in breakfast time. most shops open at 10am and i only saw a 2 fast food chains and starbucks open before 10!

8/10 Good

Ljubomir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location, nice equipt rooms
It was more than I expected

10/10 Excellent

TOSHIKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
ドライヤーの風量や温風に難あり 室内の照明が暗い
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

サービスと立地は悪くないが、建物が古い、暗い
ロケーションは良い。建物が古く、館内が少し暗い。 水回りも不潔ではないが、古いせいかあまりきれいに見えない。
Stayed 1 night in Oct 2019

8/10 Good

Chin Su

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
住宿押金費用要1000人民幣,比起其他飯店的200人民幣高好多。飯店的環境比想像中安靜,希望櫃檯服務人員能再親切一些。
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Wang Haiyan on 1 Nov 2019
Thank you for your encouragement and waiting for your next coming sincerely.

10/10 Excellent

Yelee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Wang Haiyan on 1 Nov 2019
Thank you for your encouragement and waiting for your next coming sincerely.

8/10 Good

MEGUMI

Stayed 2 nights in Oct 2019

10/10 Excellent

Koichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地がいいのでビジネスにも観光にも便利
リーズナブルかつ好立地で何度も利用しています。 近辺の5つ星ホテルなどと比べても十分問題なし。 wifiのパスワードは部屋に記載はなく、パスポート番号の下4桁になることが多いです。
Stayed 3 nights in Oct 2019
Response from Wang Haiyan on 1 Nov 2019
ご利用ありがとうございます。ご意見ありがとうございました。 翻译

8/10 Good

Ho

Liked: Cleanliness, staff & service, property conditions & facilities
空調可以改變!
Stayed 1 night in Oct 2019
Response from Wang Haiyan on 1 Nov 2019
感谢您入住美臣大酒店,由于设施设备的原因,酒店的中央空调确实不能随意切换冷暖,让您感到不舒适,我们深感歉意,鉴于季节交替期间,酒店客房部备有电风扇和取暖器,以供不同需求的客人使用,再次感谢您的用心点评并期待您的再次光临。

10/10 Excellent

Wai Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點非常方便及附近亦多食市,非常近地鐵站
Stayed 3 nights in Sep 2019
Response from Wang Haiyan on 1 Nov 2019
感谢您入住我们的酒店。非常感谢您的反馈!