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"Very nice staff and service "

"We stayed as a couple at mandarin oriental and the ritz. The ritz was more than twice the price, however there was a different. The location is supreme, apart of IFC mall and above the lujiazui metro station. Also the views are supreme throughout the hotel. Breakfast was better, including the view from breakfast but also slightly more choices for food and drinks. The service was better in that there was English speaking staff in all parts of the hotel. Check in was very busy for new years so we didn’t get a tour of the hotel like usual, but check out was very good. Flair bar is exceptional. The negative is that it is expensive vs some of the other options, however the views and location make it worth it. Base king Room was nicer and bigger than the base king room at the mandarin oriental. "

"Thank you for your great service. Special thanks to Annie Ding."

"Stayed six nights in a Twin Star Suite and got a corner room with a fantastic view of the river and city. The staff were extremely helpful and friendly. Breakfast was excellent, with a wide range of options—from fresh pastries to a build-your-own congee station. We also received two complimentary laundry items per day, which was very convenient. Overall, it was a great stay, and I would highly recommend it to both first-time visitors and seasoned travelers."

"Room could be cleaner"

"Room is spacious. Housekeepinh service is good. No complaints"

"Beautiful hotel in the Heart of the Shopping District "