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"Hotel was decent, nothing special. Breakfast was ok - not fresh for sure. I was there for 1 week and it was the same everyday, I could tell it wasn't fresh. Only fresh thing was the guy making egg omelette. Surprisingly hardly anybody at the hotel spoke English. Very difficult to communicate, I didn't expect it as you would expect a high end hotel to. I personally wouldn't pay all that money to come here again, would rather pay less/half and go elsewhere. It was my 1st time in China/Shanghai. If I had of known it would be been like that then I would have rather stayed elsewhere and saved some money. As I've mentioned it wasn't anything special."

"The room was very clean. Cleaning staff have great customer service. 10/10"

"I caught cold when I arrived the hotel. The staff there were very kind and efficient. Their robot was very helpful delivering medications I ordered online. Fast and reliable. I like the white congee and pickles there. Nice hotel."

"Big and spacious clean room! Staff replies quite promptly on WeChat.. just that our food deliveries may take some time to reach our room.. otherwise all is good! Excellent service overall!"

"Always stay here in business it's been getting better and better lately. Bar closed for labour day weekend was the only drawback."

"My room was nice but HOT! I called and asked them to fix the air conditioning. It took three calls before someone came. After they looked at it, they said give it time and it will get cooler. It never did. I called customer service no less than seven times before I could get someone to respond. They said they would bring me a fan. Somehow they forgot. After 30 minutes I called again. I asked to speak with the manager who after a while apologized and 15 minutes later brought a fan to the room. All I did was blow around hot air. Breakfast was also disappointing. The coffee machines did not offer simple brewed coffee. The toaster was broken. The bacon was raw, the eggs were cold. Very disappointing experience. I made the manager aware of all of my situations and he said thank you sorry for the inconvenience. No explanation, no discount, just more disappointment.."

"From the front door to checkout , me and my parents had a beautiful experience! I stayed in a Regents Club room with a beautiful city view. Room Service was amazing, and delicious! I loved Afternoon Tea and Happy Hour with amazing selections that I still think about. Location is top tier, if you truly wanted to, you could walk to some local restaurants or even have a pleasant walk to the mall. The Three Towers are around the corner! Back to the customer service experience: from remembering my parent’s drink order to being delivered tea and looking at the pearl tower change colors at night! Emma and Nicole were very kind and super cool! Even Emma helped me with my Chinese! My room was spotless every single time! All my items were organized and the housekeeping staff were funny and kind! I enjoyed being able to order from the restaurant straight to my room. The check-in was smooth and the hotel smelled amazing! Concierge was beyond helpful and I don’t even think I ever waited long for anything. I would definitely stay here again!! Also there’s at least 5 malls in a walking distance and the aquarium was Wonderful. I loved the location of this hotel! Thank you kindly for an amazing and memorable experience! 最好的酒店"