Interior entrance

Reviews of Taj Lands End

5 out of 5
Taj Lands End
Byramji Jeejeebhoy Road, Bandstand, Bandra West, Mumbai, Maharashtra

Reviews

9.2

Wonderful

Rating 10 - Excellent. 699 out of 1000 reviews" "
Rating 8 - Good. 196 out of 1000 reviews" "
Rating 6 - Okay. 63 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kamaljit

Travelled with family
Liked: Amenities
Disliked: Cleanliness
I got food poisoning at the restaurant on the second night. They also charge you extra for a child over 12 when you get there instead of fixing the issue
Stayed 6 nights in Mar 2024

10/10 Excellent

Manju, Dunstable

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Moncrief Aviet on 28 Mar 2024
Dear Guest,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

MANISH

Liked: Property conditions & facilities
Amezing view
Stayed 1 night in Mar 2024
Response from Moncrief Aviet on 26 Mar 2024
Dear Guest,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

6/10 Okay

Abhinav

Liked: Amenities
Normally I stay in other hotels, have stayed in this hotel for first time. Didn’t had good experience.
Stayed 3 nights in Mar 2024
Response from Moncrief Aviet on 25 Mar 2024
Dear GuestGreetings from Taj Lands End, Mumbai!Thank you so much for your feedback received by us further to your stay at Taj Lands End, Mumbai. Please accept my sincere apologies for the inconvenience caused to you during your stay. I have taken up the issue very seriously with the concerned team and corrective measures are being taken to prevent recurrence of the same in future. Your patronage is of utmost importance to us and I do hope this experience will not mar your overall impression of Taj Lands End, Mumbai. Please do let me know if I can be of any assistance at any time. I look forward to welcoming you back with us. With best regards, Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

8/10 Good

Ranjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offers a luxurious experience with a superb location, courteous ground staff, comfortable beds, stunning rooms and bathrooms, excellent toiletries, and an amazing breakfast. However, there are some not so good things. The in-room service is slow and occasionally unresponsive, with frequent issues of calls going unanswered. The food, although expensive, is often of poor taste and quality. And despite providing feedback to the manager, there seemed to be no significant action taken to address concerns. Additionally, as a gold Expedia member, there was no upgrade or special offer provided.
Stayed 1 night in Mar 2024
Response from Moncrief Aviet on 25 Mar 2024
Dear GuestGreetings from Taj Lands End, Mumbai!Thank you so much for your feedback received by us further to your stay at Taj Lands End, Mumbai. Please accept my sincere apologies for the inconvenience caused to you during your stay. I have taken up the issue very seriously with the concerned team and corrective measures are being taken to prevent recurrence of the same in future. Your patronage is of utmost importance to us and I do hope this experience will not mar your overall impression of Taj Lands End, Mumbai. Please do let me know if I can be of any assistance at any time. I look forward to welcoming you back with us. With best regards, Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with lovely staff who are always there to help with anything especially the housekeeping who were efficient with keeping everything fully replenished. Our housekeeper Kajal was great and went above and beyond. The buffet breakfast had a great variety and could also order a la carte items such as Eggs Benedict and French toast on request. The hotel lobby was also a standout for us and was nice to chill after a long day exploring with a drink in the lobby bar and enjoy the live music.
Stayed 4 nights in Feb 2024
Response from Moncrief Aviet on 18 Mar 2024
Dear Guest,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay last month, thanks in large part to the incredible hospitality provided by Devesh. His skillful concoction of cocktails added an extra layer of delight to our experience. Huge thanks to him for making our time truly memorable!
Stayed 5 nights in Feb 2024
Response from Taj Lands End Mumbai on 16 Mar 2024
Dear Guest, Greetings from Taj Lands End, Mumbai! Thank you so much for the feedback you have shared, further to your stay with us. I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards, Moncrief Aviet General Manager - Taj Lands End, Mumbai

10/10 Excellent

Prashant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable clean and nice ocean view
Stayed 2 nights in Mar 2024
Response from Taj Lands End Mumbai on 14 Mar 2024
Dear Guest, Greetings from Taj Lands End, Mumbai! Thank you so much for the feedback you have shared, further to your stay with us. I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards, Moncrief Aviet General Manager - Taj Lands End, Mumbai l,

8/10 Good

Ruchi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satbir at the concierge desk and Shailesh the driver were brilliant
Stayed 3 nights in Mar 2024
Response from Taj Lands End Mumbai on 14 Mar 2024
Dear Guest, Greetings from Taj Lands End, Mumbai! Thank you so much for the feedback you have shared, further to your stay with us. I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards, Moncrief Aviet General Manager - Taj Lands End, Mumbai

10/10 Excellent

Vineet, Surrey

Stayed 4 nights in Mar 2024
Response from Taj Lands End Mumbai on 14 Mar 2024
Dear Guest, Greetings from Taj Lands End, Mumbai! Thank you so much for the feedback you have shared, further to your stay with us. I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards, Moncrief Aviet General Manager - Taj Lands End, Mumbai

10/10 Excellent

RAJENDER

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff.
Stayed 1 night in Mar 2024
Response from Taj Lands End Mumbai on 14 Mar 2024
Dear Guest, Greetings from Taj Lands End, Mumbai! Thank you so much for the feedback you have shared, further to your stay with us. I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards, Moncrief Aviet General Manager - Taj Lands End, Mumbai

10/10 Excellent

Karan, redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Moncrief Aviet on 2 Mar 2024
Dear Guest,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

Siddharth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the flagship hotel for the Taj for a reason, it is amazing.
Stayed 4 nights in Feb 2024
Response from Taj Lands End Mumbai on 27 Feb 2024
Dear Guest, Greetings from Taj Lands End, Mumbai! Thank you so much for the feedback you have shared, further to your stay with us. I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards, Moncrief Aviet General Manager - Taj Lands End, Mumbai

10/10 Excellent

Asmita, Markham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check in, efficient and accommodating staff at Vista for breakfast. Had a very pleasant stay!
Stayed 5 nights in Feb 2024
Response from Taj Lands End Mumbai on 27 Feb 2024
Dear Guest, Greetings from Taj Lands End, Mumbai! Thank you so much for the feedback you have shared, further to your stay with us. I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards, Moncrief Aviet General Manager - Taj Lands End, Mumbai

10/10 Excellent

Priti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A brilliant, welcoming hotel. The service was exceptional. From reception all the way to housekeeping, everyone was proactive and wanted to make our stay comfortable and easy. Will definitely be going back!
Stayed 7 nights in Feb 2024
Response from Moncrief Aviet on 23 Feb 2024
Dear Guest,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

Raoul

Great!
Stayed 6 nights in Feb 2024
Response from Moncrief Aviet on 23 Feb 2024
Dear Guest,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

Vivek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with very attentive staff. The hotel has very good food option.
Stayed 2 nights in Feb 2024
Response from Taj Lands End Mumbai on 26 Feb 2024
Dear Guest, Greetings from Taj Lands End, Mumbai! Thank you so much for the feedback you have shared, further to your stay with us. I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards, Moncrief Aviet General Manager - Taj Lands End, Mumbai

8/10 Good

Shankar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is unbeatable - easy access to the airport, Worli Sea Link, Linking Road shopping and restaurants, and more. Service is first class. The rooms seemed a little dated though - time for an upgrade! Also, we paid for a club room, and nobody explained the amneties that we could have used - the club room, workout area, and more. We also didn’t need to airport pickup, but the staff was pretty uncooperative about giving us the flexibility to use that service to go somewhere other than the airport.
Stayed 2 nights in Jan 2024
Response from Taj Lands End Mumbai on 7 Feb 2024
Dear Guest Greetings from Taj Lands End, Mumbai! Thank you so much for your feedback received by us further to your stay at Taj Lands End, Mumbai. Please accept my sincere apologies for the inconvenience caused to you during your stay. I have taken up the issue very seriously with the concerned team and corrective measures are being taken to prevent recurrence of the same in future. Your patronage is of utmost importance to us and I do hope this experience will not mar your overall impression of Taj Lands End, Mumbai. Please do let me know if I can be of any assistance at any time. I look forward to welcoming you back with us. With best regards, Moncrief Aviet General Manager - Taj Lands End, Mumbai

6/10 Okay

Alexandra

Stayed 2 nights in Jan 2024
Response from Taj Lands End Mumbai on 7 Feb 2024
Dear Guest, Greetings from Taj Lands End, Mumbai! Thank you so much for the feedback you have shared, further to your stay with us. I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards, Moncrief Aviet General Manager - Taj Lands End, Mumbai

10/10 Excellent

Akil

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 11 nights in Jan 2024
Response from Moncrief Aviet on 1 Feb 2024
Dear Guest,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

Nilam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Found staff to be very friendly
Stayed 2 nights in Jan 2024
Response from Moncrief Aviet on 30 Jan 2024
Dear Guest,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

Sandhya

Stayed 7 nights in Jan 2024
Response from Moncrief Aviet on 21 Mar 2024
Dear Guest,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property location wise. Beautiful view of the ocean. Helpful and polite staff. Would highly recommend.
Stayed 3 nights in Jan 2024
Response from Moncrief Aviet on 27 Jan 2024
Dear Ms. Sonia,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

Adarsh

Liked: Cleanliness, staff & service, property conditions & facilities
Really good and comfortable stay
Stayed 1 night in Jan 2024
Response from Moncrief Aviet on 27 Jan 2024
Dear Guest,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

krupa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Taj Lands End Mumbai on 22 Jan 2024
Dear Guest, Greetings from Taj Lands End, Mumbai! Thank you so much for the feedback you have shared, further to your stay with us. I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards, Moncrief Aviet General Manager - Taj Lands End, Mumbai

10/10 Excellent

Karan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Moncrief Aviet on 12 Jan 2024
Dear Mr. Karan, Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

Sanjay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet in the rooms and really friendly and attentive staff.
Stayed 12 nights in Dec 2023
Response from Moncrief Aviet on 8 Jan 2024
Dear Mr. Sanjay,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

2/10 Terrible

Sapna

Stayed 10 nights in Dec 2023
Response from Moncrief Aviet on 8 Jan 2024
Dear Ms. Sapna, Greetings from Taj Lands End, Mumbai!Thank you so much for your feedback received by us further to your stay at Taj Lands End, Mumbai. Please accept my sincere apologies for the inconvenience caused to you during your stay. I have taken up the issue very seriously with the concerned team and corrective measures are being taken to prevent recurrence of the same in future. Your patronage is of utmost importance to us and I do hope this experience will not mar your overall impression of Taj Lands End, Mumbai. Please do let me know if I can be of any assistance at any time. I look forward to welcoming you back with us. With best regards, Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

2/10 Terrible

Jagdish

Stayed 1 night in Dec 2023
Response from Moncrief Aviet on 4 Jan 2024
Dear GuestGreetings from Taj Lands End, Mumbai!Thank you so much for your feedback received by us further to your stay at Taj Lands End, Mumbai. Please accept my sincere apologies for the inconvenience caused to you during your stay. I have taken up the issue very seriously with the concerned team and corrective measures are being taken to prevent recurrence of the same in future. Your patronage is of utmost importance to us and I do hope this experience will not mar your overall impression of Taj Lands End, Mumbai. Please do let me know if I can be of any assistance at any time. I look forward to welcoming you back with us. With best regards, Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

Kunal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Taj properties and service is excellent. This one is a favorite of mine. We visited at Christmas time. The lobby was festive with a huge tree and a gingerbread house. There were holiday lights everywhere, wonderful music. Of course the bag piper topped it all off. Stay here!
Stayed 1 night in Dec 2023
Response from Moncrief Aviet on 30 Dec 2023
Dear Mr. Kunal, Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

Andrea, GLENDORA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Moncrief Aviet on 25 Dec 2023
Dear Ms. Andrea,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

4/10 Poor

Mona

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Moncrief Aviet on 22 Dec 2023
Dear GuestGreetings from Taj Lands End, Mumbai!Thank you so much for your feedback received by us further to your stay at Taj Lands End, Mumbai. Please accept my sincere apologies for the inconvenience caused to you during your stay. I have taken up the issue very seriously with the concerned team and corrective measures are being taken to prevent recurrence of the same in future. Your patronage is of utmost importance to us and I do hope this experience will not mar your overall impression of Taj Lands End, Mumbai. Please do let me know if I can be of any assistance at any time. I look forward to welcoming you back with us. With best regards, Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

Devanshi utkarsh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Moncrief Aviet on 20 Dec 2023
Dear Guest,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Moncrief Aviet on 20 Dec 2023
Dear Guest,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

GAUTAM

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location. A bit difficult to get public transport though. Great property, a classic old school 5star hotel checks all the right boxes. Nothing lacking. Great staff and overall well maintained. Appreciated the lighting levels in the bathroom. Did not appreciate the backwash in the wc after a flush...
Stayed 1 night in Dec 2023
Response from Moncrief Aviet on 13 Dec 2023
Dear Mr. Gautam,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

Sudhir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Moncrief Aviet on 11 Dec 2023
Dear Mr. Sudhir, Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

2/10 Terrible

Swaminathan S

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Moncrief Aviet on 6 Dec 2023
Dear Guest,Greetings from Taj Lands End, Mumbai!Thank you so much for your feedback received by us further to your stay at Taj Lands End, Mumbai. Please accept my sincere apologies for the inconvenience caused to you during your stay. I have taken up the issue very seriously with the concerned team and corrective measures are being taken to prevent recurrence of the same in future. Your patronage is of utmost importance to us and I do hope this experience will not mar your overall impression of Taj Lands End, Mumbai. Please do let me know if I can be of any assistance at any time. I look forward to welcoming you back with us. With best regards, Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

6/10 Okay

Nita

Travelled with partner
Liked: Property conditions & facilities
Smoking smell in rooms even when it says non smoking area. Not enough hand towels provided, Great restaurants in hotel. Too congested all the time and always traffic in front. Lobbies has strong smell as if they spray something. Cleanliness 8/10
Stayed 3 nights in Nov 2023
Response from Taj Lands End Mumbai on 30 Nov 2023
Dear Ms. Shah,Dear Guest Greetings from Taj Lands End, Mumbai! Thank you so much for your feedback received by us further to your stay at Taj Lands End, Mumbai. Please accept my sincere apologies for the inconvenience caused to you during your stay. I have taken up the issue very seriously with the concerned team and corrective measures are being taken to prevent recurrence of the same in future. Your patronage is of utmost importance to us and I do hope this experience will not mar your overall impression of Taj Lands End, Mumbai. Please do let me know if I can be of any assistance at any time. I look forward to welcoming you back with us. With best regards, Moncrief Aviet General Manager - Taj Lands End, Mumbai

6/10 Okay

Nisha

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Smoke and Mirrors
The hotel has an impressive entrance way and the rooms are pretty. However behind the visuals there were many issues. Type of room, reservations, quality of food and . . .
Stayed 2 nights in Nov 2023
Response from Taj Lands End Mumbai on 30 Nov 2023
Dear Mrs. JaniDear Guest Greetings from Taj Lands End, Mumbai! Thank you so much for your feedback received by us further to your stay at Taj Lands End, Mumbai. Please accept my sincere apologies for the inconvenience caused to you during your stay. I have taken up the issue very seriously with the concerned team and corrective measures are being taken to prevent recurrence of the same in future. Your patronage is of utmost importance to us and I do hope this experience will not mar your overall impression of Taj Lands End, Mumbai. Please do let me know if I can be of any assistance at any time. I look forward to welcoming you back with us. With best regards, Moncrief Aviet General Manager - Taj Lands End, Mumbai

10/10 Excellent

Dr. Mark, Newport Beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay there and all staff was top notch Would recommend this to anyone
Stayed 1 night in Nov 2023
Response from Moncrief Aviet on 25 Nov 2023
Dear Guest,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

Abdul Razek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay
Stayed 2 nights in Nov 2023
Response from Moncrief Aviet on 24 Nov 2023
Dear Mr. Razek,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

Dr. Mark, Newport Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 4 nights in Nov 2023
Response from Moncrief Aviet on 20 Nov 2023
Dear Dr. Mark, Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

Kavalinder, Santa Clara

Liked: Cleanliness, staff & service, amenities
The business center people were great - they mailed our package so easily
Stayed 3 nights in Nov 2023
Response from Moncrief Aviet on 11 Nov 2023
Dear Guest,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, amazing staff and great food. I enjoyed my stay and will love to visit again.
Stayed 2 nights in Oct 2023
Response from Moncrief Aviet on 1 Nov 2023
Dear Ms. Anita, Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

4/10 Poor

Simran

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Moncrief Aviet on 27 Oct 2023
Dear Guest,Greetings from Taj Lands End, Mumbai!Thank you so much for your feedback received by us further to your stay at Taj Palace, New Delhi. Please accept my sincere apologies for the inconvenience caused to you during your stay. I have taken up the issue very seriously with the concerned team and corrective measures are being taken to prevent recurrence of the same in future. Your patronage is of utmost importance to us and I do hope this experience will not mar your overall impression of Taj Palace, New Delhi. Please do let me know if I can be of any assistance at any time. I look forward to welcoming you back with us. With best regards, Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Moncrief Aviet on 27 Oct 2023
Dear Christopher,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

8/10 Good

Rose

Travelled with family
Liked: Staff & service, amenities
Have stayed at lands end pre Covid many times. Sad to see the bathrooms in the rooms in bad condition. Corners are rotten n molding.Bathrrom fixtures are rusted The day of arrival was the worst. the linen on the beds were balling and bathrooms were dirty I complained to house keeping who sorted the linens and ensured that hygiene and cleanliness was taken are of the rest of the stay bathrooms need renovation. Butler services are not the same, very slow I guess the hotel was busy.
Stayed 3 nights in Oct 2023
Response from Moncrief Aviet on 27 Oct 2023
Dear Rose, Greetings from Taj Lands End, Mumbai!Thank you so much for your feedback received by us further to your stay at Taj Palace, New Delhi. Please accept my sincere apologies for the inconvenience caused to you during your stay. I have taken up the issue very seriously with the concerned team and corrective measures are being taken to prevent recurrence of the same in future. Your patronage is of utmost importance to us and I do hope this experience will not mar your overall impression of Taj Palace, New Delhi. Please do let me know if I can be of any assistance at any time. I look forward to welcoming you back with us. With best regards, Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Moncrief Aviet on 27 Oct 2023
Dear Amanda,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

10/10 Excellent

Muhibba

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Moncrief Aviet on 27 Oct 2023
Dear Muhibba,Greetings from Taj Lands End, Mumbai!Thank you so much for the feedback you have shared, further to your stay with us.I have shared your feedback with all my colleagues at the hotel and the entire team looks forward to your next visit to our hotel. Please do let me know if I can be of any assistance to you. With best regards,Moncrief AvietGeneral Manager - Taj Lands End, Mumbai

6/10 Okay

Manoj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Request for sustainability
Always love Taj service. However, not happy with focus on single-use toiletries.
Stayed 1 night in Oct 2023
Response from Moncrief Aviet on 27 Oct 2023
Dear Manoj, Greetings from Taj Lands End, Mumbai!Thank you so much for your feedback received by us further to your stay at Taj Palace, New Delhi. Please accept my sincere apologies for the inconvenience caused to you during your stay. I have taken up the issue very seriously with the concerned team and corrective measures are being taken to prevent recurrence of the same in future. Your patronage is of utmost importance to us and I do hope this experience will not mar your overall impression of Taj Palace, New Delhi. Please do let me know if I can be of any assistance at any time. I look forward to welcoming you back with us. With best regards, Moncrief AvietGeneral Manager - Taj Lands End, Mumbai