Reception

Reviews of Hotel Residency Andheri

3 out of 5
Hotel Residency Andheri
213/1, Suren Road, Gundavali, Andheri (E), Mumbai, Maharashtra

Reviews

7.6

Good

Rating 10 - Excellent. 72 out of 265 reviews" "
Rating 8 - Good. 112 out of 265 reviews" "
Rating 6 - Okay. 40 out of 265 reviews" "
Rating 4 - Poor. 21 out of 265 reviews" "
Rating 2 - Terrible. 20 out of 265 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Riyaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Feb 2024

8/10 Good

Baldev, Derby

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Harish

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience 😞
Overall it’s very bad experience. Stained bedspreads and wrinkled (it don’t look fresh) at toilet no water pressure. A/c noise and not working properly.
Stayed 1 night in Oct 2023

8/10 Good

Sunil

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Decent hotel near to Eastern express way
Enitre hotel is renovated, compared to pre-Covid days. Rooms and bathrooms are clean.
Stayed 1 night in Sep 2023

10/10 Excellent

Matthew

Liked: Staff & service, property conditions & facilities, room comfort
Solid place close to the airport.
Solid hotel stay close to the airport. Not the easiest to get Ubers there at some points in the evening, but the property itself was in decent shape with more improvements happening daily. I was pretty low maintenance, but staff was helpful when needed. Would consider staying here again.
Stayed 6 nights in Mar 2023

10/10 Excellent

Manoj

Stayed 3 nights in Oct 2022

8/10 Good

Chandra B

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Kalpesh

Travelled with family and small children
Liked: Cleanliness, staff & service
staff are friendly rooms are decently big only issue tiles on the floor get slippery after shower and chances to slip is high . they should consider rougher tiles for toilet and bath area
Stayed 3 nights in Jul 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Kunal

Liked: Staff & service
Disliked: Property conditions & facilities
The property needs a renewal of its rooms. Amenities are good but maintenance is poor. Bye. KB
Stayed 1 night in May 2022

8/10 Good

JAY

Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

PRABIR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable stay.
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel close to airport. very good and pleasant staff. Only downside is the noise at night from inconsiderate residents slamming doors,
Stayed 7 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, my family enjoyed here. Stayed 4 times in one month.
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Wifi was very weak, google maps could not be loaded or yelp for that matter. Shower was flooding with water. There was no bar fridge or drinking water facilities.
Stayed 1 night in Feb 2020

8/10 Good

Bhupen, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property to stay with good customer service too
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here many times, always return
Well situated right on WEH Metro and close to airport and Andheri station this is easy to get to if you're happy staying away from SoBo. I have stayed here many times. Love the vibe of Central Bombay and the convenience of the location. Very clean comfortable hotel. Good value. Service good. Rooms simple but comfortable, nice spacious bathroom. Delicious breakfast. Lots of people staying here on business.
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Customer service needs improvement. Hotel and rooms are clean.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Average
This was our second stay. We thoroughly enjoyed last time but by now hotel condition has deteriorated. Mosquito in the room that bit me on entrance. Mosquito in dining area. Again got bit. Musty smell in the dining area. But people very helpful. Good service and care
Stayed 1 night in Nov 2019

4/10 Poor

Jawwad

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not a pleasant stay.
I stayed at the hotel on Nov 26 2019. I was impressed with the cleanliness of the lobby and the room. And fairly quick check in. But there were many negatives: there was no hot water when i needed to shower very early morning before catching an early flight. I had requested a wake up call and no one called. They say they have a shuttle to the airport but its not free. It cost me Rs 500 for a short drive to the airport. Not a pleasant stay.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
No place for driver fresh up.toilet for driver very bad.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Not going back
After four years in a row staying here for my annual stay in Mumbai, I left after a night having two more paid for already. Hot water not working, it was mentioned as an afterthought after finishing my check in. I arrived really late and had an early morning conference, so I went down to the lobby with two concerns: the room was not as the one I booked and I have stayed in all my previous times and the wifi was not stable enough for my morning conference call. The gentleman in the front desk (I believe he is pretty new there) disregarded my concerns and didn't answer my most basic question: was there a way for me to use a wire to connect in the morning? (I know there is) He sent someone to reboot the router and insisted that is all they could do. My connection dropped during the conference 3 times in 40 minutes, I booked my stay at another hotel right away. I think expecting to have your concerns heard and addressed properly is a very low bar for a hotel. I am sad that I won't be staying there any more, I am a huge fan of their food and some of the staff, but when you travel for work you need a hotel that is responsive to your issues in a professional manner.
Stayed 3 nights in Nov 2019

4/10 Poor

Chirag

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel with multiple issues!
There are good and bad points: Good: 1) Breakfast staff was very prompt and helpful 2) Club room was nice size 3) The breakfast food overall was nice (could do with bit more variety) 4) one of the managers that was there when we signed in was very politie and friendly (Wish he was there to help when all the issues started one after another) 5) some staff very hardworking and friendly - Thanks for service Bad: 1) customers were complaining about many different things 2) The hotel doesn't provide all that is listed that you get in hotel 3) we ended up having to use buckets to bath as hot water wasn't available for shower 4) Lunch food was disappointing especially Bhindi wasnt cooked properly snd was a bit raw. 5) my sister had rashes due to bed bugs / insect in her bed 6) the other manager wasn't really Capable of resolving any issues and admitted that he knew about the issues 7) There were no slippers and bathrobes and they know this but still Hotels.com, Bookings.com etc still mention these amenities even though customers don't benefit from it. This is false advertising and misleading when booking. 8) They charges another customer for a shaving kit and not me for the dental kit. Something isn't right here at this hotel. 9) Got told to operate tv from the box as remote only worked for volume then after complaining they sent someone to fix it. 10) Room key stop working I took family ranging from ages of 1&half years of age to 90 years of age.
Stayed 3 nights in Oct 2019

8/10 Good

Varadaraj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Service
Very closer toThe Airport . Brake fast was very good and the service is very attractive. Rooms ok
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Courtesy. Good food. Clean place. Convenient location near train station and restaurants.
Stayed 5 nights in Oct 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Tebogo

Liked: Room comfort
Disliked: Cleanliness
Breakfast setup could improve
Stayed 2 nights in Aug 2019

10/10 Excellent

JAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT STAY
NICE
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay , courteous staff , overall good stay
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis of comfort & quiet amidst a noisy Andheri
It is indeed a well maintained & quite professionally run Hotel. Staff at the Restaurant, Room Service, Security were outstanding. This hotel will definitely be the choice for our next Mumbai visit. On the downside, WIFI was terrible.
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveller

Business traveller
I dint stayed in the hotel still I was charged and I want my refund . Please return it to my account .
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Subbiah

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Stayed 3 nights in Dec 2018

10/10 Excellent

NIRANJAN, Andheri E, IN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a star hotel located where we needed. The service and hospitality is exceptional. They serve sumptuous breakfast with many options.
Stayed 9 nights in Dec 2018

2/10 Terrible

Vanessa

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid
No where near as good as their hotel in the city. Very dirty bathroom cracked tiles water ran every where, mouldy blinds. Noisy ticking clock in room, very noisy location, noisy aircon Overall not worth the money had an early flight but didn't get much sleep
Stayed 1 night in Nov 2018

8/10 Good

Mark, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Westen Express Highway Metro
Nice tidy hotel, everything you need without being over flash. Great price. Very convenient for getting around as it is close to WEH metro. Also easy taxi/auto rick to airport.
Stayed 2 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good Location of Hotel, Co-operative hotel staff, Nice and clean Room, Delicious Food.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good standard and reliable
Good standard for the price paid. Location is a negative due to one way system in the locality. Otherwise a reliable and good hotel.
Stayed 2 nights in Sep 2018

10/10 Excellent

Rajesh

Amazing.
Stayed 9 nights in Aug 2018

2/10 Terrible

Narayan

Disliked: Cleanliness, property conditions & facilities, room comfort
A forgettable staying experience
Rooms were horrible,water all over the floor from the ac and bathroom condition was pathetic.only good thing was that the workers were nice and the restaurant food and service was very nice
Stayed 2 nights in Aug 2018

10/10 Excellent

Satish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018