Family Suite | Private kitchen | Full-sized fridge, microwave, coffee/tea maker, toaster
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Reviews of La Tour Belvedere Apartment Hotel

2.5 out of 5
La Tour Belvedere Apartment Hotel
2175 De Maisonneuve Blvd. West, Montreal, QC

Reviews

7.4

Good

Rating 10 - Excellent. 481 out of 2125 reviews" "
Rating 8 - Good. 836 out of 2125 reviews" "
Rating 6 - Okay. 503 out of 2125 reviews" "
Rating 4 - Poor. 172 out of 2125 reviews" "
Rating 2 - Terrible. 133 out of 2125 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Christine

Travelled with family
Awful
It was horrible our stay never happened as the hotel turned in to apartments and we were not made aware. Even received a confirmation email about our trip the day before check in was supposed to happen. And the staff that were in charge of the hotel/apts were rude and called me a liar.
Stayed 2 nights in Dec 2022

6/10 Okay

Paul

Disliked: Cleanliness
Noisy the not clean
There was nobody at the lobby. I had to call to a phone number to get someone. In this situation, I think they should at least leave a phone available on the counter to call the clerk. In the room, the toilet was dirty like if it hadn’t been cleaned after the last customer. There was hair in the bathroom floor and on a pillow. I was on the 21th floor. There was so much noise coming from another apartment in the evening like if someone was playing drum. At least, it stopped when I got to sleep. The TV didn’t work.
Stayed 1 night in Sep 2022

8/10 Good

Ellen

Liked: Cleanliness, amenities, property conditions & facilities
Room initially not what I had booked. Carpet instead of wood floor, no coffee maker, tv not working, no dishes in cupboard. Young lady at desk realized she had given me wrong room and moved me to correct one. Everything in new room was excellent.
Stayed 3 nights in Sep 2022

2/10 Terrible

Xiao

Stayed 1 night in Aug 2022
Response from Reception on 5 Sept 2022
Thanks you for taking the time to leave a rating. We really appreciate.

6/10 Okay

Amy

Stayed 1 night in Aug 2022

10/10 Excellent

Ming

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Emilie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was advertised with a "queen bed" - what we actually got was a "double bed". The paint in the bathroom ceiling was starting to come off after our shower - they didn't use something specific for water / bathrooms. The railing on the balcony was pretty loose for being on the 15th floor. Overall the size of the room / apartment was decent for the price.
Stayed 1 night in Jul 2022
Response from Reception on 19 Jul 2022
Dear guest We are sorry to hear about your bad experience at La Tour Belvedere, we appreciate your comments and critics of our establishment. Our customer service and satisfaction is our number one priority.

10/10 Excellent

Lucie

Travelled with partner
Liked: Cleanliness
This studio apt/ hotel was amazing! Location near the old forum! Kitchenette supplied all that was needed. A/C was super cold . Great balcony facing the mountain. Thanks .
Stayed 1 night in Jul 2022
Response from Reception on 19 Jul 2022
Dear guest Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours.

6/10 Okay

Aaron

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Good value if you’re not too fuzzy. Bathtub took more than 10 minutes to drain and feet under water by time done showering. Room and towels were not cleaned and Coffee pods not supplied for second morning. A/C very noisy so slept with balcony door open the second night which was fine. Still waiting for the pending $150 deposit to be cleared from my credit card transactions even though we checked out more than 36 hours ago.
Stayed 2 nights in Jun 2022
Response from Reception on 5 Jul 2022
Dear client We are sorry to hear about your bad experience at La Tour Belvedere, we appreciate your comments and critics of our establishment. Our customer service and satisfaction is our number one priority. Best regards

10/10 Excellent

Kathleen

Liked: Amenities
Stayed 1 night in Jun 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness
Not like the pictures
First room we had was not acceptable : water falling from the fan of the bathroom on the toilet continuously, a lot of hair on the floor and sheets, bugs on the bed, etc. We went back to the reception and ask for another room, the receptionist seemed concerned and gave us an upgraded room. That room was ok, more like the pictures, but the air conditioner was not working.
Stayed 1 night in Jun 2022
Response from Reception on 13 Jun 2022
Dear client We are sorry to hear about your bad experience at La Tour Belvedere, we appreciate your comments and critics of our establishment. Our customer service and satisfaction is our number one priority. Best regards

10/10 Excellent

Angela

Stayed 1 night in Jun 2022

8/10 Good

Amy

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
It was a comfortable stay but you get what you paid for
Stayed 3 nights in May 2022
Response from Reception on 2 Jun 2022
Dear client Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. Best regards

8/10 Good

Verified traveller

Travelled with group
Liked: Room comfort
Stayed 2 nights in May 2022
Response from Reception on 24 May 2022
Dear guest Thanks you for taking the time to leave a rating. We really appreciate.

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
The room itself was tolerable. It was spacious and half-renovated. It had a decent new couch and coffee table. Bed was ver comfortable - no problems sleeping! There were also enough chairs for eating and for using the other table. There was a fully stocked kitchen but it looked at least 20 years old. Washroom had no hand-held shower, but liquid soaps, shampoos and lotions were OK. Poorly-positioned power outlets. Overall, you could still tell that the room had parts and labour that were from the last century. Amenities were in disrepair: the gym had a broken ceiling panel. The pool change rooms were closed and looked un-welcoming as the ceilings were cut open and the walls were broken. The pool also looked like the 1980s. Rooftop was locked and couldn't see it. I understand the labour shortages and unwillingness for people to work during the pandemic but they could have closed the entire area off and we would have understood. Communication about this was non-existent. Only two elevators and they are both quite small for a hotel, which is in a 21-story building shared with local apartments. They also did not say to "simply leave your keycard" to checkout. I had to call to confirm. Price was reasonable, given inflation and the location (3 minute walk to a lively mall and Atwater Station). However, I would probably not stay again if they do not fully upgrade their rooms and renovate their facilities.
Stayed 2 nights in Apr 2022
Response from Reception on 4 May 2022
Dear client Thank you so much for your kind words and we really appreciate you taking the time to share your experience and critics with us. We work hard to meet your expectations. Your satisfaction is our number one priority. Best regards

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I parked under the Forum, across the street for $20 a day. I’ve stayed here many times, excellent value and location. Full kitchen and all rooms have a balcony. It’s my go to place I check first.
Stayed 4 nights in Apr 2022
Response from Reception on 26 Apr 2022
Dear Christine Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours. Best regards

8/10 Good

John

Liked: Amenities, property conditions & facilities
I've stayed here regularly. It's convenient, central and the staff when available are accommodating. It's important to call ahead for check ins and supplementary services.
Stayed 4 nights in Apr 2022
Response from Reception on 18 Apr 2022
Dear client Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours Best regards

8/10 Good

Derek

Liked: Amenities
Stayed 1 night in Apr 2022

6/10 Okay

Rana

Travelled with family, Business traveller
Disliked: Property conditions & facilities
It looked older than the pictures suggested
Stayed 1 night in Mar 2022
Response from Reception on 29 Mar 2022
Thanks you for taking the time to leave a rating. We really appreciate.

2/10 Terrible

Stephan

Stayed 1 night in Mar 2022
Response from Reception on 23 Mar 2022
Thanks you for taking the time to leave a rating. We really appreciate.

8/10 Good

John

Liked: Cleanliness
This is a good property especially for the kitchenettes in all rooms, the pool, the sauna, the balcony, the location, and the rooftop terrace. Covid still limits the usability of some of these features but it's overall good.
Stayed 4 nights in Mar 2022
Response from Reception on 8 Mar 2022
Dear client Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours. Best regards

8/10 Good

van quang

Business traveller
Liked: Cleanliness, room comfort
Good location, downtown, shopping, walkable…
Stayed 3 nights in Feb 2022
Response from Reception on 15 Feb 2022
Dear client Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours. Best regards

10/10 Excellent

Petra

Stayed 1 night in Feb 2022
Response from Reception on 8 Feb 2022
Merci de nous avoir laissé un commentaire. Nous apprécions beaucoup. Thanks you for taking the time to leave a rating. We really appreciate.

8/10 Good

Arthur

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2022

2/10 Terrible

Amrita

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very sketchy, bed bugs, off site parking, notice on the door that there was some type of exterminating being done. Overall would not recommend.
Stayed 1 night in Oct 2021
Response from Reception on 6 Jan 2022
Dear Amrita We are sorry to hear about your bad experience at La Tour Belvedere, we appreciate your comments and critics of our establishment. Our customer service and satisfaction is our number one priority Sincerely

6/10 Okay

Muhammad

Stayed 4 nights in Dec 2021

10/10 Excellent

Gisille

Travelled with family
Liked: Cleanliness, room comfort
Highly recommended
Clean and spacious room. Easy check in and hassle free checkout.
Stayed 1 night in Dec 2021
Response from Reception on 27 Dec 2021
Dear Giselle Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours. Best regards

6/10 Okay

Nancy, Gatineau

Liked: Cleanliness
PROS: Perfect downtown location 1 block for hundreds of restaurants and shopping on St. Catharines St 1 block to theatres and shopping mall with metro station. Studio apartment with small full kitchen, extremely comfortable pillow top bed and sofa bed, safe, balcony. 19th floor view of Mt Royal. Amazing lights at night. Clean unit. Kevin at the front desk was extremely friendly and helpful and went out of his way to make sure everything was okay with my unit. He provided two taxi numbers and helped me get onto hotel's WIFI. He is a great asset to the hotel. CONS Could use more utensils, pillows were very lumpy (always bring my own anyway) All hotel rooms are on either 19 or 20 floor. All lower floors are rented out to full time tenants now. If you don't like heights this is not the place but I must say the night views are spectacular. Although it's not fancy, the size of the unit and the fact that you have a fridge for food and you can do your own cooking is great. With the sofa bed it can accommodate 4 people. Would stay there again. Very reasonable price for a downtown apartment hotel.
Stayed 2 nights in Dec 2021
Response from Reception on 7 Dec 2021
Dear Nancy Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours.

6/10 Okay

Simon

Stayed 2 nights in Dec 2021

8/10 Good

John R. H.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is central, well-managed, clean, and convenient. It's close to transport, shopping, museums, markets and clubs.
Stayed 5 nights in Nov 2021
Response from Reception on 23 Nov 2021
Dear John Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours. See you next time and have a wonderful day

4/10 Poor

Kyle York

Liked: Cleanliness
I ended up never staying at this hotel, because when I arrived to check in, I was told that my reservation has changed to a different hotel without any notice. No phone calls or email to give me any notice. It's possible that COVID restrictions were to blame, or a miscommunication problem occurred. I ended up staying at Hotel Ruby Foo's, which is a nice hotel. Unfortunately, it was on the outskirts of the city, not near downtown like I chose the Belvedere hotel for. So I ended up spending more on transportation around the city. I least the hotel clerks called a taxi to transfer me to Ruby Foo's, which I then had to pay for. So, I'm upset about that. One of several hassles I had to deal with during my time in Montreal during COVID-19. So 3 stars for Ruby Foo's, 2 stars for La Tour Belvedere apartment hotel.
Stayed 7 nights in Oct 2021
Response from Staff La Tour Belvedere on 9 Nov 2021
Hello Kyle, Thank you for your review. You booked your review with a website that was advised about your relocation. We had requested them to advise you, since we didn't have your contact information. We apologize for the inconvenience,but we tried to avoid it as much as we could. Thank you and kind regards

4/10 Poor

CHIHO

Travelled with group
Disliked: Property conditions & facilities
The location is great. Everything is pretty much less than 5 min walk, but my friend and I brought bedbugs from this hotel
Stayed 2 nights in Sep 2021
Response from Reception on 10 Nov 2021
We are sorry to hear about your bad experience at La Tour Belvedere, we appreciate your comments and critics of our establishment. Our customer service and satisfaction is our number one priority.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2021
Response from Reception on 25 Oct 2021
Dear guest We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours.

2/10 Terrible

Emmanuel Roger

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Building and room full of bedbugs.. left in the middle of the first night and cancelled my stay.
Stayed 5 nights in Oct 2021
Response from Management on 26 Oct 2021
Hello Emmanuel, Thank you for your review. As soon as you brought the issue of bugs in your room, the front desk clerk promptly switch your room. The day after we requested the exterminators company to inspect your first room and no bedbugs were found. Their rapport is available in case you would like to verify it. Kind regards

8/10 Good

HAO

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location is good, easy access to shopping and restaurant. Hotel is out of style but you get what you will need in a hotel suite, has a good view for higher levels
Stayed 1 night in Oct 2021
Response from Reception on 21 Oct 2021
Dear client Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours.

10/10 Excellent

Lee

Travelled with group
Liked: Amenities, property conditions & facilities
clean, close to everything
Stayed 1 night in Sep 2021
Response from Reception on 15 Sept 2021
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours.

2/10 Terrible

Hui Li

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Sep 2021

4/10 Poor

Dmitry

Disliked: Amenities, property conditions & facilities
Poorly managed property. Stay away from this place if you don't want to end up with no light in the bathroom for 3 days like I did. I had to ask them twice to fix it and eventually they fixed the light the day before I checked out. When I asked at the reception for the second time to fix the lights, the employee said it was not his problem (!) and suggested that I send an email to some email address asking to fix it. I said I was not supposed to send any emails and it was their responsibility to fix it. At this point the guy became quite edgy and started saying: "Do you want this email or not?" It was clear he wouldn't be helpful so I took the email and wrote a message asking to fix the light ASAP. Some guy showed up in my room without any tools (!), took a knife from the kitchen (!) and unscrewed the switch with it, then said he needed some spare part so he would come the next day. He left the switch unscrewed with live wires sticking out, and leaving all the construction dust and debris on the floor in the bathroom (!). He fixed it when I was about to check out. When I first entered the room, there was no soap, no garbage bins, no coffee machine, no kettle, no plates, no utensils even though they advertise it as an apartment hotel so I had to ask them to bring things. The balcony next to mine had a stack of winter tires and some dirty carton boxes (?). Decide for yourself if that is the place you'd like to stay at in Montreal.
Stayed 5 nights in Sep 2021
Response from Management on 23 Sept 2021
Dear Dmitry We are sorry to hear about your bad experience at La Tour Belvedere, we appreciate your comments and critics of our establishment. Our customer service and satisfaction is our number one priority.

4/10 Poor

Myriam

Disliked: Cleanliness
Very old room. Dirty : hair in the bath, dirty on the floor, the kitchen was not well clean as well. Very disapointed
Stayed 1 night in Sep 2021
Response from Reception on 13 Sept 2021
Dear Myriam We are sorry to hear about your bad experience at La Tour Belvedere, we appreciate your comments and critics of our establishment. Our customer service and satisfaction is our number one priority.

6/10 Okay

Brian

Liked: Cleanliness, amenities
Room was spacious and suitable for our needs. Great location. Bed was comfortable. Pullout bed was very uncomfortable- the springs were at the surface. The toilet wasn’t working and we had to fix it ourselves as got no support from the front desk.
Stayed 4 nights in Aug 2021
Response from Reception on 13 Sept 2021
Dear Brian We are sorry to hear about your bad experience at La Tour Belvedere, we appreciate your comments and critics of our establishment. Our customer service and satisfaction is our number one priority.

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Still recommended due to its excellent location and great value, but..... ...not as highly as many previous visits. Like other hotels and restaurants, they are clearly having staffing problems. The front desk is often unmanned and when you try to dial the front desk from your room, your call will often go unanswered. All the furniture has been removed from the lobby. I was actually thrown out to wander the hot streets when I arrived before the 4 PM check-in time. It's good the hotel takes social distancing seriously, but this mistaken policy needs to change. There is nothing wrong with having one or two chairs in the lobby far apart and requiring guests to wear masks. Also, the front door is locked 24/7. The only way to gain admittance is at check-in to call -- a huge issue for those of us without cellphones. Again, this policy needs to change. At the very least, guests should be warned/
Stayed 2 nights in Aug 2021
Response from Reception on 13 Sept 2021
Dear Daniel We are sorry to hear about your bad experience at La Tour Belvedere, we appreciate your comments and critics of our establishment. Our customer service and satisfaction is our number one priority.

4/10 Poor

Ken

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The Pros: Bed was comfortable and location was close to many shops and restaurants. The Cons: The apartment was old and kinda gross. Carpet was nasty, had to wear shoes all the time. It's one of those places that works, but you're glad to be done with it. Definitely not worth the money we paid...
Stayed 1 night in Aug 2021
Response from The Front Desk on 30 Aug 2021
Sorry for the negative experience. We will work hard to meet your expectation.

10/10 Excellent

Petra

Liked: Room comfort
Stayed 1 night in Jul 2021
Response from The front desk on 1 Aug 2021
Nous vous remercions de votre gentil commentaire, nous apprécions vraiment le fait que vous aillez pris le temps de répondre. Sachez que toutes nos équipes donnent leur maximum pour satisfaire nos clients. Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s very clean and comfy also the guy who speak with us is very friendly and accommodating.
Stayed 1 night in Jul 2021
Response from The front desk on 26 Jul 2021
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
It is in good location. Staff is very helpful.
Stayed 4 nights in Jul 2021
Response from Staff La Tour Belvedere on 21 Jul 2021
Hello! Thank you for your review! We appreciate it! Safe travels

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love La tour Belvedere ! I’ve stayed here 4 times over the past 5 years and will be back again !!
Stayed 2 nights in Jul 2021

8/10 Good

Lisa

Stayed 2 nights in Jul 2021
Response from Front desk on 15 Jul 2021
Nous vous remercions de votre gentil commentaire, nous apprécions vraiment le fait que vous aillez pris le temps de répondre. Sachez que toutes nos équipes donnent leur maximum pour satisfaire nos clients. Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours.

2/10 Terrible

Hisham

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 4 nights in Jun 2021
Response from Front desk on 15 Jul 2021
Nous vous remercions de votre gentil commentaire, nous apprécions vraiment le fait que vous aillez pris le temps de répondre. Sachez que toutes nos équipes donnent leur maximum pour satisfaire nos clients. Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. We work hard to meet expectations like yours.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Great location. room not clean: dirty towel in sink, only one towel for two people, air conditioner did not work adequately, bathtub stained and chipped.
Stayed 3 nights in May 2021
Response from La tour belvedere on 3 Jun 2021
Dear client, We are sorry to hear about your bad experience at la tour belvedere, we appreciate your comments and critics of our establishment. Our customer service and satisfaction is our number one priority.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Front desk on 20 Mar 2021
Thanks you for taking the time to leave a rating. We really appreciate.