my wife was to book into hotel at 2pm,as i was arriving from australia 7pm.she was unable to get into room as we were told, there was no room.
when i arrived , i sorted the room out, the management stated we were the first to book a room from expedia.
we waited another hour for the apartment to be cleaned,they were very apologetic and gave us free drink and snacks whilst waiting
after the initial hassle,great apartment and good stay
I have stayed many times at this Hotel and it is consistently fabulous. The hotel is quaint, with larger than normal rooms, always well kept and clean. The staff are the absolute best. You cannot go wrong with this hotel anytime.
Hotel is conveniently located for many of Manila's tourist attractions. The room had the benefit of kitchen facilities, though the supply voltage seemed low causing the stove to struggle to get up to a sensible temperature for cooking.
I shared the room with a mouse for the last three days that the staff seemed quite disinterested in doing anything about.
In other respects the hotel was a pleasant stay - the door staff in particular were very helpful in getting taxis and giving advice.