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Reviews of OYO Somerset Hotel Baker Street London

3 out of 5
OYO Somerset Hotel Baker Street London
6 Dorset Square, London, England

Reviews

4.6
Rating 10 - Excellent. 34 out of 882 reviews" "
Rating 8 - Good. 97 out of 882 reviews" "
Rating 6 - Okay. 229 out of 882 reviews" "
Rating 4 - Poor. 256 out of 882 reviews" "
Rating 2 - Terrible. 266 out of 882 reviews" "

5.0/10

Cleanliness

5.6/10

Staff & service

4.0/10

Amenities

4.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

6/10 Okay

Jill

Travelled with group
Disliked: Property conditions & facilities
Hotel was sufficient for sleeping and that’s about it. Place was old and rundown, definitely needed a good paint job. Check-in was not helpful - it was later in the night and person at desk didn’t explain anything, we were told to pay upon check out and given 1 towel when 2 guests were staying. The next morning payment was finally taken as we were unknowingly about to be locked out of our room. We came home late that following night and the front door was locked so we used the doorbell to get in - the person at the front desk scolded us for not using a code provided for the front door - however we were never told about said code or given information about it. Fine place to stay if it’s in budget but don’t expect a stellar hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved staying here.
I don't understand the bad ratings. My room was clean, warm and exactly what I wanted. Right in the heart of everything, as a solo female traveller I never felt unsafe. Everything was always open around and everything was well lit. Was easy to get to two major train stations with my suitcase. There are a lot of stairs and no lift, but the staff were super friendly and helped me with my suitcase to the top floor. They also helped me at 6am when I lost my key card. (thank you 🙏) The building is old, so expect it to not be in tip top shape. But they are actively making repairs. Regardless it's still a nice place to stay. Would absolutely stay again. Exactly what I was looking for.
Stayed 12 nights in Dec 2023

6/10 Okay

kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Barney

Travelled with family
Disliked: Property conditions & facilities, room comfort
Clean, which is good, but decoration half finished. A bit of a building site. Half the slats on the bed had fallen through, barely useable. Location is good though, and friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Heba

Stayed 2 nights in Nov 2023

6/10 Okay

Ingrid

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property needs reburbishment. The communal areas especially the walls need repainting. I had an issue with being given the wrong key but this was sorted out by the very helpful man in reception. There was no soap, shampoo or gel for showering. However the room was nice and the bed very comfortable and the wifi and television worked well.
Stayed 1 night in Nov 2023

2/10 Terrible

Ana

Stayed 2 nights in Nov 2023

10/10 Excellent

Ron

Stayed 1 night in Nov 2023

6/10 Okay

Alice

Stayed 1 night in Oct 2023

6/10 Okay

charlotte

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Mohmedsajid

Stayed 2 nights in Sep 2023

4/10 Poor

Gareth

Disliked: Cleanliness, staff & service, property conditions & facilities
Shabby, falling apart and minimal service
Room wasn’t ready when we arrived and had to wait for 10mins. Appearance of the hotel is very shabby and almost falling apart in places. Entrance lobby was full of building materials. Room had apparently just been cleaned but was dirt and dust everywhere. Very noisy as there was a large gap under the door to our room and this was positioned in the stairwell so we heard all noise from other guests. Also the room began to smell like sewage halfway through the night. I would have left for another hotel if possible!
Stayed 1 night in Sep 2023

2/10 Terrible

Victoria, Nottingham

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you can afford to stay elsewhere, do so. The bathroom was in an appalling state. Pubic hair everywhere, around the toilet seat, all over the floor, around the sink and in the bath. We complained about this and was assured that the cleaners would sort it whilst we were out for the day. On our return, absolutely nothing has been touched in the bathroom. Absolute filth. The rest of the room was just about bearable. The towels and sheets did look clean but the smell in the corridors and in the room was rancid. The window wouldn't stay open and the bathroom didn't have any ventilation. The continental breakfast is packs of custard creams and bourbons and the state of the reception area, where you are supposed to eat the biscuits and make yourself a coffee (with a filthy mug) was also vile. Table, sofas and floors hadn't been cleaned in what looked like years. A good full body disinfecting session is required after staying here. Safe to say, I do not recommend and will certainly never be returning.
Stayed 2 nights in Sep 2023

2/10 Terrible

Holly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrid
Terrible nights stay! It was not remotely clean - the bathroom was a disgrace. There were hairs everywhere, clearly a run down hotel which needs a revamp and a deep clean. Black mould in the bathroom!
Stayed 1 night in Sep 2023

2/10 Terrible

Scott

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
1 night was enough
Really basic room with no toiletries or drink making facilities. Bed was ok, communal areas really rundown, exposed cables and pipes, building/diy things stored in public areas. Convenient location but glad I only stayed 1 night. Staff members I engaged with were both friendly.
Stayed 1 night in Sep 2023

2/10 Terrible

Charlene

Stayed 1 night in Aug 2023
Response from Maria on 12 Sept 2023
Hi, Charlene! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Maria

2/10 Terrible

Howie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty,bricks on exterior of building are going to let go
Stayed 7 nights in Apr 2022

10/10 Excellent

Wang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good place, very convenient to underground. If I came London again, I will live here again.
Stayed 7 nights in Apr 2022

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t be booking again.
Won’t be going back there I’m afraid. My first night there and in the night, someone was able to come into my room! I was horrified that someone had access and let themselves in. Looks like it was a mistake and they went to the wrong room, but how can someone have the same key card! The hotel did apologise and changed my room, but was unacceptable. I also hardly saw any staff around, even when I checked out and rang the bell at the desk, no one came so I just left.
Stayed 2 nights in Dec 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better night sleep in the middle of the road
Avoid do not book! Dirty rooms, no warm water so prepare to take take showers, and no lifts. My room was on the 3rd floor and when I got inside the room, there was rubbish in the bins, stains all over the duvet.
Stayed 3 nights in Dec 2021

4/10 Poor

PAUL

Business traveller
Disliked: Property conditions & facilities, room comfort
Poor
The first room I was given was already occupied, so I had to go back down stairs to complain and wait to be allocated another room . The hotel is undergoing renavations and some work was going on until at least 9pm. Parking is on street so you have to pay via the app before the traffic warden does his round.
Stayed 1 night in Dec 2021

6/10 Okay

Andrew

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2021

2/10 Terrible

Rebecca

Stayed 2 nights in Dec 2021

2/10 Terrible

Hassan

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and damp
I booked a single room which I am not too fussed about. The room was very small and dingy. However again I didn’t really mind this. What infuriated me was it was damp and dirty. There was mould patches all over the room. The carpet was ragged and filthy. What made things worse was the mattress had springs coming out of it left right and center. I checked out and left the hotel and asked for an immediate refund DO NOT STAY HERE
Stayed 4 nights in Dec 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and disgusting visit
Toilet was very dirty including toilet bowl which still has faeces etc. There was no hot water to take a bath/shower. Very strong smoking smell in the room. Personnel unhelpful and unable to communicate in English.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stay
Good
Stayed 1 night in Dec 2021

2/10 Terrible

Shamsul

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was like a prison room. Ignoring the size, the mattress was not even worthy of being called a mattress. The springs were digging in my back all night. Had 2hrs sleep. I suppose it was better than sleeping on the street!
Stayed 1 night in Dec 2021

2/10 Terrible

Chloe y

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I’ve seen !
Paid for 3 nights an stayed for 6 hours ! Left hotel after being thrown in to a stinking dirty room that smelt like urine !! No hot water , broken beds , ask for a change of room an told hotel was full , refused a refund for the two nights we didn’t stay there and had to pay for another hotel . Customer service is non existent hotel is nothing like the photos it’s dark an dingy an used by women as the pimp house !!
Stayed 3 nights in Dec 2021

4/10 Poor

Liam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

6/10 Okay

Jessie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
If you are thinking about staying here, then I would suggest maybe keeping it to one night only. I stayed friday-sunday, so this probably didn't help with the noise as obviously people will be staying out later, but guests are banging the doors well into the early hours of the morning. The hotel is also quite old, which is fine, but the floorboards are so squeaky and loud. The guests above were walking around the room at 4am, and it was impossible to sleep through. The double room is quite small, so do keep this in mind if you're somebody who likes a lot of space. The bathroom shower is small, and you can't adjust the height of the head, so the water just goes everywhere. I'm not somebody who would usually complain about a room, especially when it's a budget hotel, but there were so many little things that could quite easily be improved, and they just haven't been. The curtains blocked absolutely no light at all, so I wouldn't stay here during the months when it gets light early. If you don't bring a hairdryer with you, then make sure you ask for one when you check in, as the room didn't have one in there already. It is also worth noting that there is no full length mirror. Obviously this isn't necessary, but it is always nice to know beforehand. It might be considerably better and quieter in the week, as I assume people wouldn't be staying out late. If you do plan to stay, I would request a room that wasn't facing the road, as you can hear the cars go past at night.
Stayed 2 nights in Nov 2021

6/10 Okay

Stuart, Wolverhampton

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs a bit of sorting out but could be nice
Stayed 3 nights in Nov 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay in this hotel.
This is without doubt the worse hotel I’ve ever seen. Filthy dirty, dangerous electrics on show, mould in the bathroom and reeking of cigarette smoke. The curtain pole was not attached and came down on one of our parties head. Other than check-in, no sign of any staff. It’s a shame I can only upload 8 pictures and there’s a lot more.
Stayed 2 nights in Nov 2021

2/10 Terrible

Julia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No kettle, no cups, no glasses, no soap, inefficient windows so very noisy traffic noise throughout the night, terribly uncomfortable beds, probably worst hotel I’ve ever stayed in London.
Stayed 2 nights in Nov 2021

2/10 Terrible

KENAGESWARAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay of my life
It was one of the worst hotel I’ve ever been to. The room did not have heater, the shower was not hot, the floor looked like it could break anytime and the entire room smelled like paint. The chairs and bed was also dusty. I requested to change room and as I walked in to the room, someone was sleeping in the room. Way to pricey for such a terrible hotel. Will never ever come back here
Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
For the price, hotal very run down a
Stayed 2 nights in Nov 2021

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
London
Nice clean room, bigger than one I booked,great location for what I needed.staff friendly
Stayed 2 nights in Oct 2021

6/10 Okay

reginald, godalming

Disliked: Staff & service, property conditions & facilities
I thought my room was acceptable although worth no more than £60 per night so overpriced for me . The location of the hotel was good with excellent close by travel connections to all of London . I only had one interaction with a staff member on arrival at the Hotel and did not see anyone else for the full three nights on staying here and very odd as well no fellow guests were seen around the building in that time . The Hotel is very much a work in progress with renovation taking place .
Stayed 3 nights in Sep 2021

2/10 Terrible

Laura

Stayed 1 night in Sep 2021

2/10 Terrible

Tsz Hin Jeffrey

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Cheshta on 6 May 2021
Hi, Tsz Hin Jeffrey! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Jacob

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021

2/10 Terrible

Ewa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was really bad
Stayed 1 night in May 2021
Response from Leo on 6 May 2021
Hi, Ewa! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

6/10 Okay

steve

Business traveller
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2021
Response from Leo on 2 May 2021
Hi, Steve! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Alex

2/10 Terrible

Natasja

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all cost
The place is in a state of dispair! Started with no reply when arriving, having to phone. Boxes piled next entry staircase. Peeling wallpaper, holes in walls, water leaks, no curtains to windows. Fire break glass peeling from wall and secured with tape. Ironing clutter on stairs, dirty bathroom, guests screaming and slamming doors. Remote control batteries secured with tape. Worse place ever! Tried to contact hotels.com via chat, but no advisor available sat night
Stayed 1 night in Apr 2021
Response from Karen on 27 Apr 2021
This is not the experience we would like you to have, Natasja! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Karen

6/10 Okay

Gita

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location
Staff was polite and helpful. Bed linen and towel were fresh and clean. Hotel needs a lot of TLC and good dusting. Very thin walls and creaking floors - whomever was walking in the above room at 4am, it felt like same room. View from room's window of inside roof area is unappealing, could do with some tidying up and couple vasons of plants. Good effort for thinking about enviroment, however, please wash dirty linen bag in a bathroom bin. ☀️Little things matter. ☀️ However, for the same rate, location and being unallergic to dust, I would stay again.
Stayed 1 night in Mar 2021
Response from Joe on 30 Mar 2021
Sincere Apologies, Gita! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Joe

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Leo on 21 Mar 2021
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

6/10 Okay

amber

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
My luggage is so heavy
Stayed 1 night in Feb 2021
Response from Bryce on 21 Feb 2021
Hi, Amber. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Bryce

2/10 Terrible

Deborah

Stayed 1 night in Feb 2021
Response from Leo on 4 Mar 2021
Hi, Deborah! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Alex

6/10 Okay

Christopher

Business traveller
Disliked: Cleanliness, property conditions & facilities
In Great Need of Much Love and Attention
I came to the city as I had a medical appointment in Marylebone that required me to stay the night but London had, two days previous, been entered into Tier Four COVID restrictions. For that reason I don't wish to judge this hotel too harshly as I do not know the economic impact the virus has had on business nor the effect on staffing etc. Saying that, this hotel was in quite a state of disrepair. We arrived to a dark lobby full of boxes and but one staff member manning reception. The walls were full of holes and/or half-painted as if in the middle of a refurbishment and all looked rather tatty. The room was very small which, didn't bother me and overlooked a noisy street but this is London and I very much didn't mind that either. However, the room wasn't very clean at all and like the rest of the hotel was in dire need of a great deal of TLC. I would be very interested to see this hotel again in the future as, if it is indeed being refurbished and feeling the effects of the virus, it has a great deal of potential to have then become something nice. It benefits from a lovely, central location and is in a nice area with many amenities nearby.
Stayed 1 night in Dec 2020
Response from David on 24 Dec 2020
Hi, Christopher! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, David!

6/10 Okay

Samuel

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Not clean.
Stayed 1 night in Oct 2020
Response from Bella on 19 Oct 2020
Sorry for the inconvenience, Samuel! Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Bella!