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Reviews of Sofitel London St James

5 out of 5
Sofitel London St James
6 Waterloo Place, London, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 784 out of 1001 reviews" "
Rating 8 - Good. 166 out of 1001 reviews" "
Rating 6 - Okay. 35 out of 1001 reviews" "
Rating 4 - Poor. 9 out of 1001 reviews" "
Rating 2 - Terrible. 7 out of 1001 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect hotel in a perfect place with amazing people. What a wonderful experience!
Stayed 6 nights in Dec 2023
Response from Marie-Paule Nowlis, General Manager on 3 Jan 2024
Bonjour,Thank you for sharing your kind review.We're thrilled to hear that you found our hotel to be perfect and our team amazing, reflecting the high standards we strive for at Sofitel London St James.It would be a pleasure to welcome you back. Best wishes for 2024,Marie-Paule Nowlis, General Manager

10/10 Excellent

DIEGO, LAREDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Dec 2023
Response from Marie-Paule Nowlis, Directora general on 14 Dec 2023
Querido Diego,Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Será muy grato volver a tener la oportunidad de darle la bienvenida. Saludos cordiales,Marie-Paule Nowlis, Directora general

6/10 Okay

Ehab, Scottsdale

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Marie-Paule Nowlis, General Manager on 8 Dec 2023
Bonjour,Thank you for taking the time to provide us with your feedback.We are sorry we fell short in meeting all your expectations.We would welcome your suggestions on how we could have improved your experience.Sincere apologiesMarie-Paule Nowlis, General Manager

10/10 Excellent

Karen, North Baldwin

Stayed 2 nights in Nov 2023
Response from Marie-Paule Nowlis, General Manager on 19 Dec 2023
Bonjour,Thank you for sharing your opinion of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on future occasions.Best wishes and merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Marie-Paule Nowlis, General Manager on 21 Nov 2023
Bonjour,We are grateful for the time you took to share your experience with us.We are delighted to hear that you found our service to be impeccable and our hotel's condition to be exemplary. It is heartening to know that the comfort of your room met your expectations and contributed to a memorable stay.We look forward to your next visit.Best regards,Marie-Paule Nowlis, General Manager

10/10 Excellent

Alissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel. Great locations and wonderful hotel. Serve and staff where amazing!
Stayed 2 nights in Oct 2023
Response from Marie-Paule Nowlis, General Manager on 2 Nov 2023
Bonjour,Thank you for this positive review of your recent stay.We are delighted to hear that you appreciated the hotel and found our location perfect for your stay. It is great to know that our service and staff exceeded your expectations, as we always strive to provide exceptional experiences for our guests,We look forward to welcoming you back.Kind regards and merci,

10/10 Excellent

tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t praise this hotel enough. As soon as you walk in, you are welcomed by friendly, helpful staff. The hotel always tries its hardest to ensure that your stay feels special and personal. They remember special details such as why you are staying. My husband and I were going to a football match and the hotel provided a flag and a note thanking us for our stay. Last time we were going to see Ed Sheeran in concert, the hotel surprised our daughters with his latest album on vinyl! I’ve never known another hotel be so thoughtful or kind. They go above and beyond. I love the hotel. The rooms are lovely and the huge bed so soft and comfortable you won’t want to leave it. It’s well placed near Piccadilly. The breakfast is extensive and nothing is too much trouble for the staff. It’s my most favourite hotel in London! Thank you Sofitel, we can’t wait until our next stay.
Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Bonjour,Thank you for sharing your opinion of your stay with us.We are thrilled to hear that our friendly and helpful staff made your stay special and memorable. It's great to know that you appreciated the thoughtful surprises we arranged for you and your family during your visits. Our prime location and comfortable rooms with our exclusive Sofitel MyBed are indeed designed to provide our guests with a luxurious and enjoyable stay.We are also delighted that you enjoyed our extensive breakfast selection and the attentive service provided by our team. Your kind words truly motivate us to continue delivering exceptional experiences to all our guests.We look forward to welcoming you back.Merci,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Louis, one of the restaurant servers, was excellent!
Stayed 8 nights in Oct 2023
Response from Marie-Paule Nowlis, General Manager on 26 Oct 2023
Bonjour,We would like to thank you for rating so highly your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again on future occasions.Best wishes and merci,Marie-Paule Nowlis, General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business location at St. James, London
The only complaint I have is a feel that for 800 pound per night that the room furnishings should have been more upscale. Instead, they were fire wood quality furnishings.
Stayed 3 nights in Oct 2023
Response from Marie-Paule Nowlis, General Manager on 21 Oct 2023
Bonjour.We thank you for taking the time to provide us with your feedback.We are delighted to hear that you found our location in St. James, London to be ideal for your business trip. However, we are sorry to learn that you felt the room furnishings did not meet your expectations. Our rooms were redesigned in 2019 by French interior designer Pierre-Yves Rochon, blending bold British design with contemporary French elegance. Nevertheless, we appreciate your feedback and will take it into consideration for future improvements.We hope to have the opportunity to welcome you back again in the future. Kind regards,Marie-Paule Nowlis, General Manager

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Marie-Paule Nowlis, General Manager on 15 Oct 2023
Bonjour,We appreciate that you took the time to review your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Best regards and merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Gerhardus

Stayed 3 nights in Sep 2023
Response from Marie-Paule Nowlis, General Manager on 21 Oct 2023
Bonjour,Thank you for sharing this lovely review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to have the pleasure of welcoming you back on your next stay. Merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Sep 2023
Response from Marie-Paule Nowlis, General Manager on 26 Sept 2023
Bonjour,Thank you for sharing your opinion of your stay with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back.Best wishes and Merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Rebecca

Travelled with family
Liked: Amenities
Staff was wonderful, great amenities and a superb location.
Stayed 3 nights in Sep 2023
Response from Manager on 26 Sept 2023
Bonjour,We would like to thank you for this positive review of your recent stay.We are thrilled to hear that our staff made a positive impression on you and that you appreciated the great amenities we offer. It's also fantastic to know that our superb location contributed to your enjoyable stay. We take pride in providing our guests with the best possible experience, and your feedback is a testament to our efforts.We look forward to welcoming you back.Merci,

2/10 Terrible

Anna

Stayed 1 night in Sep 2023
Response from Sally-Ann Jenkinson, |Director of Guest Experience on 20 Sept 2023
Dear Anna,We are so disappointed to hear that your stay did not meet your expectations and would love to know what we could have done to have made your stay more satisfying.Please do not hesitate to contact me directly at the hotel to discuss this matter further. SincerelySally-Ann Jenkinson, Director of Guest Experience

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Marie-Paule Nowlis, General Manager on 4 Sept 2023
Bonjour,We appreciate that you took the time to review your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again on future occasions.Merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

jack a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite hotel in London!
This is our favorite hotel in London. After a full day tour of the Cotswolds we enjoyed a light meal in the restaurant!
Stayed 2 nights in Aug 2023
Response from Manager on 28 Aug 2023
Bonjour,Thank you for such a positive review.We are thrilled to know that we are your favourite hotel in London and that you enjoyed your meal after a full day of sightseeing.We look forward to seeing you again on future occasions.Very best wishes, merci,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Marie-Paule Nowlis, General Manager on 21 Aug 2023
Bonjour,Thank you for this great review.We are pleased that we were able to meet your expectations.We look forward to seeing you again on future occasions.Best wishes and merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Imad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
The best location, quality of rooms, service and staff Thank you all
Stayed 4 nights in Jul 2023
Response from Marie-Paule Nowlis, General Manager on 8 Aug 2023
Bonjour,Thank you for such a positive review.We are grateful for your kind remarks and for highlighting our location. We will be sure to let our team members know how much of an impact they made on your experience.We look forward to seeing you again on future occasions.Best wishes and merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay.
Stayed 3 nights in Aug 2023
Response from Marie-Paule Nowlis, General Manager on 8 Aug 2023
Bonjour,We appreciate that you took the time to review your recent stay.We are pleased that we were able to meet your expectations.We look forward to seeing you again on future occasions.Best wishes and merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Marie-Paule Nowlis, General Manager on 8 Aug 2023
Bonjour,Thank you for this positive review of your recent stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back.Merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Marie-Paule Nowlis, General Manager on 24 Jul 2023
Bonjour,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We look forward to seeing you again on future occasions.Best wishes and merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Jung Hae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location is super and the staff members are very friendly. It was more than satisfactory!
Stayed 7 nights in Jul 2023
Response from Marie-Paule Nowlis, General Manager on 13 Jul 2023
Bonjour,Thank you for sharing your experience at our hotel.We are delighted that you found our location to be excellent and our team members to be very accommodating. We take pride in providing exceptional service to our guests and are glad that your stay was more than satisfactory. Moreover, your positive feedback is really rewarding.We look forward to welcoming you back to our hotel in the future. Merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Marko, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property at the best location.
Stayed 3 nights in Jun 2023
Response from Marie-Paule Nowlis, General Manager on 3 Jul 2023
Bonjour Sir,Thank you for this top rating.We are delighted you found our location ideal for your needs and appreciated the high standards we strive to uphold.We look forward to the pleasure of welcoming you back on a future stay.Best wishes and merci,Marie-Paule Nowlis, General Manager

6/10 Okay

Marc

Stayed 4 nights in Jun 2023
Response from Sally-Ann Jenkinson, Director of Guest Experience on 20 Jul 2023
Bonjour,Thank you for taking the time to review our hotel.We appreciate that you chose to stay with us but would have liked to have met all your requirements.We would be interested in learning how we could enhance your experience for your next stay.We look forward to hearing from you.Sally-Ann Jenkinson, Director of Guest Experience

10/10 Excellent

Sonal

Stayed 4 nights in Jun 2023
Response from Marie-Paule Nowlis, General Manager on 18 Jul 2023
Bonjour,Thank you for this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to have the pleasure of seeing you again in the future. Kind regards and merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Rekenya

Stayed 4 nights in Jun 2023
Response from Marie-Paule Nowlis, General Manager on 13 Jul 2023
Dear Guest,Thank you for this positive review of your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on many more occasions.Kind regards,Marie-Paule Nowlis, General Manager

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service
Very comfortable room, CLEAN, stayed cool, and was quiet! Breakfast was fantastic too! Staff was always on point! The lights on the back wall didn’t always work but that wasn’t important to us.
Stayed 3 nights in Jun 2023
Response from Marie-Paule Nowlis, General Manager on 16 Jun 2023
Dear Guest,Thank you for taking the time to share your experience at our hotel.It's great to know that our breakfast offerings met your expectations and that our team provided excellent service throughout your stay.It's a pleasure to know you had an undisturbed night's sleep and found your room a tranquil and cool space to relax after a long day in the unusually warm weather we have been having recently.We apologise for any inconvenience with the light and we are glad it didn't take away from your overall satisfaction with your stay.We look forward to welcoming you back in the future.Merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing hotel! The staff was amazing and went above and beyond to provide excellent service. The location of the hotel was perfect - walkable to attractions, parks, great restaurants and shopping. Highly recommend Sofitel to anyone traveling to London!
Stayed 4 nights in May 2023
Response from Marie-Paule Nowlis, General Manager on 1 Jun 2023
Bonjour,We would like to thank you for this positive review of your recent stay.It is wonderful to receive your kind review of your recent stay with us. Thank you very much for acknowledging the excellent service provided by our team members. We strive to ensure that each and every guest has the best experience possible, and your positive feedback is really rewarding.Furthermore, we’re thrilled to hear that our location was ideal for your requirements in London.We look forward to welcoming you back.Merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look forward to coming back
This is our second time at Sofitel Saint James. And in the same suite. The service is excellent. The people are extremely nice. The location is fantastic. We look forward to coming back
Stayed 3 nights in May 2023
Response from Marie-Paule Nowlis, General Manager on 27 May 2023
Bonjour,We appreciate that you have shared your opinion of your stay with us.We are grateful for your kind remarks and for highlighting our location. We will be sure to let our team members know how much of an impact they made on your experience.We look forward to having the pleasure of welcoming you back. Many thanks again and Merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

jean-claude

Liked: Cleanliness, staff & service, property conditions & facilities
Superb location for London
Stayed 5 nights in May 2023
Response from Marie-Paule Nowlis, General Manager on 17 May 2023
Bonjour,Thank you for this great review.We are delighted that everything met your expectations during your stay with us and our location was ideal for your requirements.We look forward to seeing you again on future occasions.Merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all around. Best service I’ve ever received at a hotel.
Stayed 2 nights in May 2023
Response from Marie-Paule Nowlis, General Manager on 16 May 2023
Bonjour,Thank you for this positive review of your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again on future occasions.Best wishes and merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Giuseppe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is one of my favourite hotels. The location is perfect and the staff are amazing. Joe the Conceirge stands out for his kindness and willingness to go over and above.
Stayed 4 nights in May 2023
Response from Marie-Paule Nowlis, General Manager on 16 May 2023
Bonjour,Thank you for this great review.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations and especially Joe our Head Concierge.We look forward to seeing you again on future occasions.Best wishes and merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and helpful staff at front desk, and breakfast restaurant. Room kept clean. Food at breakfast delicious.
Stayed 4 nights in May 2023
Response from Marie-Paule Nowlis, General Manager on 16 May 2023
Bonjour,Thank you for your review.It is a pleasure to know you had a very comfortable stay with us and our team appreciates your kind words as we work hard to deliver an exceptional guest experience. Your positive feedback acts as motivation for our team members to continue providing excellent service.Furthermore, we’re happy to know our high standards met your expectations.We look forward to seeing you again on future occasions.Best wishes and merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel, great location
Luxury hotel. Staff were amazing and couldn’t have done enough. Great location. Would highly recommend
Stayed 1 night in Apr 2023
Response from Marie-Paule Nowlis, General Manager on 16 Apr 2023
Bonjour,Thank you for such a positive review.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We look forward to seeing you again on future occasions.Best wishes and merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Marie-Paule Nowlis, General Manager on 4 May 2023
Bonjour,We appreciate that you took the time to review your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again on future occasions.Best wishes and merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Alexandre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel with great staff all around especially at Wild Honey restaurant
Stayed 4 nights in Apr 2023
Response from Marie-Paule Nowlis, General Manager on 13 Apr 2023
Bonjour,Thank you for this great review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.Merci, we hope that we will have the opportunity to see you again.Kind regards,Marie-Paule Nowlis, General Manager

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was honestly the nicest hotel I've ever stayed in. My room was perfect, the location is incredible, I ate at the amazing on-site restaurant and the spa was exactly what I needed after a long day exploring the city.
Stayed 2 nights in Apr 2023
Response from Marie-Paule Nowlis, General Manager on 13 Apr 2023
Bonjour,We would like to thank you for this positive review of your recent stay.We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back.Merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Olga

Liked: Staff & service, amenities, property conditions & facilities
Amazing, friendly and helpful people! I will return.
Stayed 7 nights in Mar 2023
Response from Marie-Paule Nowlis, General Manager on 4 Apr 2023
Bonjour,We would like to thank you for this positive review of your recent stay.It is always rewarding for our team to be complimented by a guest and we are pleased that you received the courteous and professional service expected.We look forward to welcoming you back.Merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Peter

Stayed 1 night in Apr 2023
Response from Marie-Paule Nowlis, General Manager on 3 Apr 2023
Bonjour Peter,Thank you for this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you again on many more occasions.Best wishes and merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Steven

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property with a great staff. Food was above avg and the drinks at the bar are exceptional. Great stay!
Stayed 7 nights in Mar 2023
Response from Marie-Paule Nowlis, General Manager on 3 Apr 2023
Bonjour,We appreciate that you took the time to review your recent stay.We are pleased to know that you had a wonderful stay with us, and appreciate your kind comments about our team.Furthermore, it is rewarding to know that your dining experience met your expectations.We look forward to seeing you again on future occasions.Best wishes and merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Jenna N

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING
Stayed 4 nights in Mar 2023
Response from Marie-Paule Nowlis, General Manager on 13 Mar 2023
Bonjour,Thank you for sharing your opinion of your stay with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue providing memorable experiences to our guests.We look forward to welcoming you back in the future.Merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment the taxi dropped us and we were greeted the experience was 5 stars.
Stayed 2 nights in Feb 2023
Response from Marie-Paule Nowlis, General Manager on 3 Mar 2023
Bonjour,Thank you for this positive review.We strive to create a memorable experience for every guest and are delighted that you had such an enjoyable experience with us. Your mention of our dedicated team members will encourage us to continue upholding our high standards.It would be a pleasure to welcome you back again in the future. Merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Zvi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Sally-Ann Jenkinson, Director of Guest Experience on 30 Dec 2022
Bonjour,Thank you for this perfect rating.We're pleased that your stay with us was all you expected.It would be a pleasure to welcome you back again in the future.Sally-Ann Jenkinson, Director of Guest Experience

8/10 Good

Phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and location is excellent.
My view wasn’t that great. Bed was a little uncomfortable although I think it was just me. I couldn’t settle on the pillows either. Everything else was fantastic!
Stayed 1 night in Dec 2022
Response from Marie-Paule Nowlis, General Manager on 14 Dec 2022
Bonjour,Thank you for taking the time to review our hotel.It is rewarding to hear that our location was convenient for you.However, we are sorry that the room view was not up to your expectations and regret you did not inform us at the time as we would have been very happy to try and find an alternative, subject to availability, please do let us know your preferences for next time.As you mention, we understand that unfortunately, the comfort of a bed and pillow is a very personal issue. Nonetheless, please let us know of such concerns in the future, so our team can do their best to find an appropriate solution.We hope to have the pleasure of seeing you again in the future. Best wishes and Merci,Marie-Paule Nowlis, General Manager

6/10 Okay

Sherrie

Travelled with family
Liked: Cleanliness, staff & service
This property is in the best location. The room was good but not for what I paid. The bed was not comfortable and had a dip on either side from wear, needs replacing. For 799.00 pounds per night my expectations are higher. Service was very good, staff also amazing.
Stayed 2 nights in Dec 2022
Response from Sally-Ann Jenkinson, Director of Guest Experience on 14 Dec 2022
Bonjour,Thank you very much for your feedback.It is rewarding to hear that our location was convenient for you and that your room was to your satisfaction.However, we regret to learn of an issue with your bed, and please rest assured that we will look into the matter; please accept our apologies for any inconvenience and please accept a complimentary room upgrade on your next stay.Your kind mention of our team's professional service is greatly appreciated and inspires us to continue with our efforts to provide excellent service to all our guests.We look forward to the pleasure of seeing you again. Merci and best wishes,Sally-Ann Jenkinson, Director of Guest Experience

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at the hotel. It was my wife's birthday and we were welcomed with champagne and a card for my wife. Staff are there to make sure you are comfortable and your needs are taken care of. I would recommend the Sofitel. BUT: What the hotel can improve on is the cost of their drinks and breakfast. £20 for a cocktail is too much given the competition in the area. I can go to a nice restaurant and have the same drink for £10 . We went to a highly recommended Italian and spent £180 for 4 people. Their cocktails were about £11. The hotel lost my business because they are overpriced and it is the west end. Likewise £32 for a full English breakfast is again far too much given the choice around I went for a 5 minute walk from the hotel and had a full English for £12 in an upmarket restaurant (not a cafe). They need to reconsider the pricing of the food and drinks. That way they will see more clients eat in.
Stayed 2 nights in Nov 2022
Response from Marie-Paule Nowlis, General Manager on 18 Nov 2022
Bonjour,Thank you for taking the time to review our hotel.We are delighted you had an enjoyable stay and we hope we were able to help make your wife's birthday a memorable one. We are sorry that you were not entirely satisfied. We try hard to keep our prices competitive for the quality provided, however, we have noted your comments for our consideration. Thank you for your feedback.We look forward to welcoming you back. Merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
It was truly amazing! First class hotel in the centre of Mayfair the staff are truly wonderful and attentive. Hotel offers such value and quality of the rooms. It’s in walking distance of everything from Buckingham Palace, Houses of Parliament and Fortnum and Masons what more can you want !
Stayed 1 night in Oct 2022
Response from Marie-Paule Nowlis, General Manager on 24 Oct 2022
Bonjour,We appreciate that you took the time to review your recent stay.We are delighted that you had such an enjoyable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We are happy to know that your room met your expectations and that you found our location perfect for visiting the city.We look forward to seeing you again on future occasions.Best wishes and merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

Jean francois, Blainville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything !!
Stayed 3 nights in Oct 2022
Response from Marie-Paule Nowlis, General Manager on 11 Oct 2022
Bonjour,Thank you for this positive review of your stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.We look forward to seeing you again on future occasions.Best wishes and merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

PATRICIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 3 nights in Oct 2022
Response from Marie-Paule Nowlis, General Manager on 10 Oct 2022
Bonjour,Thank you for reviewing your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to having the pleasure of welcoming you back. Many thanks again and Merci,Marie-Paule Nowlis, General Manager

10/10 Excellent

R

Stayed 2 nights in Oct 2022
Response from Marie-Paule Nowlis, General Manager on 7 Oct 2022
Bonjour,Thanks for this great rating.We are glad your stay was perfect.We look forward to the pleasure of seeing you again in the future. Kind regards and merci,Marie-Paule Nowlis, General Manager