Stay was OK, service a little haphazard and slow in the restaurant, particularly in the evening, due, I believe, to not enough staff being employed there, a problem which the hotel management should be able to resolve easily.
We were also concerned that we had been advised that a cab fare to the O2 should have been in the region of £15-18 pounds, whereas the taxi ordered by staff at the hotel cost us £25 in cash; although the driver was very pleasant there was no meter, no automated payment, and cash only - it transpired that there was some sort of relationship between the hotel and the company used.
On leaving we asked the hotel if they could call us a black cab, but they were “unable” to do so, suggesting Uber instead. We decided to walk to East India DLR station 5 minutes away.
Finally, on returning home I found that I had mislaid my umbrella and thought that I might have left it in the hotel room. I emailed the hotel reception to ask if they had found it ….no response.