Exterior

Reviews of Pacific Hotel

3 out of 5
Pacific Hotel
108 Sussex Gardens, London, England

Reviews

5.8
Rating 10 - Excellent. 47 out of 933 reviews" "
Rating 8 - Good. 193 out of 933 reviews" "
Rating 6 - Okay. 349 out of 933 reviews" "
Rating 4 - Poor. 223 out of 933 reviews" "
Rating 2 - Terrible. 121 out of 933 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

5.2/10

Property conditions & facilities

Reviews

6/10 Okay

Emma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Presentacion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating
Employee & Staff are nice & kind helpful
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice hotel in the centre of London and close to all public transport. The staff were friendly and they provide a decent cooked breakfast. The only disappointing thing was my room wasn't cleaned before my arrival as the staff manning the reception had to run upstairs to my room to remove rubbish that was left over by the previous occupant. Otherwise it's a good hotel for an overnight stay.
Stayed 1 night in Oct 2019

6/10 Okay

Matthew

Travelled with family
Liked: Staff & service
Stayed 3 nights in Oct 2019

4/10 Poor

Anne

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stairway handrail unsafe No lift Poor greeting as a guest
Stayed 1 night in Sep 2019

6/10 Okay

Ard Oskar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
have friendly stuff and a good location but need some attention for room cleaning and renewing bathroom
Stayed 6 nights in Aug 2019

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed Bugs!!!
Most unprofessional and dirty hotel. The hotel first couldn't find my reservation. When they finally found my reservation I was given a room key to a room that was already occupied. The second room was also occupied by bed bugs. I then went back to the front counter and returned the key and asked for a refund. The front desk employee refused to refund my money.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uninhabitable
Group / family room with 3 beds x 2 nights 1st room substandard with massive dip in mattress & signs of improper cleaning. No shield over bath tub, no handtowels, bath mats. (These are not supplied, and when asked for additional towels, were told that none were available) Bathroom door handle fell off from inside, window is designed not to close. Solicitation and loud noise immediately outside hotel. Second room, after requesting to move appeared cleaner & at least had a shower cubicle albeit in an extremely confined space. Window closes and locks but solicitation and loud noise continued on 2nd night, immediately outside the hotel, in front of of the bedroom. Told reception and asked if i had said anything and told they cannot control what goes on in the street. We have now left, with bitemarks over our bodies from what seems to be an infestation of bedbegs. Breakfast is also poor with a choice of oily fried eggs, bacon & a small spoonful of beans. Toast tea, coffee & juice provided which is ok but more choice on food is needed, particularly at the rate they're asking for. I will not stay here again and neither would I recommend it. Hotels.com & other booking sites ought to examine whether this listing should be present on their sites.
Stayed 2 nights in Aug 2019

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
void this flea pit
Room was tired and scruffy which is sort of ok for the price but clearly their were other residents in the room. A day or two later it was clear I had a dozen or more insect bites.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great, rooms basic but clean, breakfast more than substantial and staff very nice
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Jul 2019

4/10 Poor

Mary

Disliked: Cleanliness, property conditions & facilities, room comfort
Staff are nice and location is good. That’s about it everything else was a nightmare. Bathroom is really small which is not a big deal if only it is clean. They gave us used soap with hair on it. The toilet won’t flush properly. The carpet is dirty, the elevator is broken, the stairs is safety hazard. Worst of all the bed bugs, my daughters legs is full of bed bugs bite, I thought it from mosquitoes since we leave the window open cuz there’s no AC until we saw few bed bugs crawling on the sheets. We left in the morning right away. I will not go back or recommend this hotel to anyone
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Good breakfast. Wifi worked okay. The rooms all had a window.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for everything. Staff friendly and helpful and good value for money
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Very friendly staff, good breakfast. Rooms in need of refurbishment but overall good value for money.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Business traveller
Should note no AC in room 15. A good transit/econo hotel otherwise.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed twice (with only a day between the stays) and had a different room each time. The first was more spacious and quieter. A downside to both was the lack of cupboards. An electric kettle/jug was provided, but no tea, coffee or milk powder. Breakfast was good and served very quickly. The Paddington rail complex was only a few blocks away.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 14 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in/ out, friendly staff, good location, good breakfast
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Good breakfast. Close to Paddington station
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good for one night
Room was really clean, only issue was the stairs and that the mattress needed replacing (some of the springs had come through)
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Apr 2019

4/10 Poor

Bareen

A Friday night
A bit run down and cold. Lifts are old and small and very slow. Needs repainting
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Allapattu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Sandra, Vista, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous staff. They made me feel at home. Clean towels and maid service were great!
Stayed 14 nights in Jan 2019

2/10 Terrible

Dawid

Disliked: Cleanliness, property conditions & facilities, room comfort
Bedbugs & cold. Unacceptable.
Bedbugs, cold, old furniture (as in - falling apart), dirty walls. Been to cheap hotels but this is unacceptable. Due to cold and no proper duvet (had a combination of two dirty-ish blankets and a bed sheet for duvet) had terrible sleep which abruptly ended upon discovering bed bugs. Left pretty much immediately. Also - dirty walls in need of paint, toilet had a dim light and no heating at all, basement room with damp walls. To place should be shut down.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was ok’ish’, comfort limited due to room being very small. Floor was creaky and uneven. However breakfast was good although the same everyday. In general acceptable for the price. Will go back
Stayed 4 nights in Jan 2019

4/10 Poor

K

Disliked: Property conditions & facilities, room comfort
The walls are very thin so you can hear everything that's going on. Bed had not a proper duvet but only a sheet and a blanket. Bathroom extremely small. The breakfast wasn't cooked when ordered but prepared. However the room was very cheap so you get what you pay for.
Stayed 1 night in Jan 2019

6/10 Okay

zsolt

Liked: Staff & service
Stayed 1 night in Jan 2019

8/10 Good

Emran

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and easy to get to. Clean spacious room at a good price.
Stayed 1 night in Dec 2018

6/10 Okay

Devapriya

Liked: Cleanliness
Value for money
Good value for money. A bit crammed room but good breakfast.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness
Conveniently located close to Paddington station and many restaurants. Had items missing in the room.
Stayed 8 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel was in great location room was ok but could do with a lick of paint! Window in bathroom could do with a thorough clean.
Stayed 1 night in Nov 2018

10/10 Excellent

Peter

I enjoyed my stay. It was great value for what I paid. It was a friendly atmosphere. Excellent breakfast. The room was basic and clean, but that was all I needed. The bed was comfortable. The only thing missing was some sachets of tea & coffee beside the room kettle ! Good bathroom.
Stayed 1 night in Nov 2018

4/10 Poor

Sam, Scotland

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good location, clean but room not comfortable. There were little amenities. Could feel bed springs and hear neighbours next door. No heating or fan in the bathroom. Funny thing is there was a kettle but no tea bags or coffee. There was a chair but no table! Only a side night table too low to use with the chair. Need to improve bedding and furniture.
Stayed 3 nights in Nov 2018

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

2/10 Terrible

Verified traveller

Stayed 5 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2018

4/10 Poor

Philipp, Luzern

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
- Stay here, if you wanna feel like James Bond! (The room was bugged). - Be here like Indiana Jones! It had no toilet paper in the room so it was like being in a jungle as well. I ordered toilet paper at the reception for my selfie and this staff was actually friendly. - Impress your Kidds and say you’re Bob the builder! The shower nearly crashed down, I informed the staff at my first day, nothing happens. So I fix it.. The plus is the location and the price of this adventure-house. Cheers!
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Value for money
The hotel is well situated and is well priced - Staff were friendly and helpful
Stayed 1 night in Sep 2018

6/10 Okay

Morten Kjeld

Poor WiFi
Stayed 2 nights in Sep 2018