Property entrance

Reviews of Lancaster Gate Hotel

3 out of 5
Lancaster Gate Hotel
66-71 Lancaster Gate, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 382 out of 1012 reviews" "
Rating 8 - Good. 417 out of 1012 reviews" "
Rating 6 - Okay. 143 out of 1012 reviews" "
Rating 4 - Poor. 51 out of 1012 reviews" "
Rating 2 - Terrible. 19 out of 1012 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

ROSALYN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was accessible and convenient to the places we wanted to visit.
Stayed 4 nights in Mar 2024

10/10 Excellent

Cynthia, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lancaster Gate Hotel never disappoints. We had a lovely quiet room with friendly, helpful staff looking after us. Will be back again soon!
Stayed 8 nights in Mar 2024

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect overnight stay with breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Steve

5 star
Stayed 2 nights in Mar 2024

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness
Great location Tired hotel, if you want a fridge you need to ask, if your room does not have one they don’t move them room to room. Overall the hotel needs an update.
Stayed 6 nights in Mar 2024

2/10 Terrible

Catherine

Hotel staff at reception incredibly rude. Card machine was not working but the lady insisted it was my card being rejected. 25 minutes later and no apology at 10.40pm
Stayed 1 night in Mar 2024

10/10 Excellent

Monica

Stayed 2 nights in Mar 2024

6/10 Okay

Byron, VANCOUVER

Travelled with partner
Liked: Staff & service
The plumbing was extremely loud...functional but loud
Stayed 1 night in Feb 2024

8/10 Good

Josh

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda, Pooler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beyond wonderful and close to public transportation. If I visit London again I will stay at the Lancaster Gate Hotel.
Stayed 7 nights in Feb 2024

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the service, and liked the location. The only complaint i have is the toilet doesnt flush if you go right after someone else. But that wasnt a big deal. Overall great experience, would happily stay there again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ann Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay again at this hotel. Very clean, helpful staff. Lovely breakfast- we will be back. Thank you
Stayed 1 night in Feb 2024

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, underground nearby and close to Hyde Park. Nice breakfast too
Stayed 2 nights in Jan 2024

10/10 Excellent

Clayton, Augusta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. Nice location with an easy walk to several tube stations. Please add waffles or pancakes to breakfast.
Stayed 6 nights in Jan 2024

6/10 Okay

Genesis

Stayed 3 nights in Jan 2024

6/10 Okay

Michael

Travelled with partner
Stayed 2 nights in Jan 2024

10/10 Excellent

Heena

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Raynold, Paradera

Stayed 12 nights in Dec 2023

10/10 Excellent

Pat

Stayed 3 nights in Dec 2023

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, staff & service
Staff were lovely but when we booked, the hotel was listed as 'four star', it is not but if you're after something with transport options near by and parks on your doorstep, this is fine. It is clean just tired.
Stayed 3 nights in Dec 2023

10/10 Excellent

emma

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My umpteenth visit
Love this hotel - clean, nice and very convenient.
Stayed 1 night in Dec 2023

8/10 Good

Michael, Liberty

Liked: Cleanliness, staff & service, amenities
Good location. Perfect for my stay. Would have liked a bigger room and more dining in opportunities.

4/10 Poor

Timothy

Travelled with family
Liked: Cleanliness
We have stayed twice in a one week. In the first stay, the room was great, and the bed were appropriate and comfortable. In the second stay we had to carry our luggage up and down two flights of stairs, the room was dark and small and the bed was not a queen size and hard. So first stay would go again, second stay would avoid.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Asuncion

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was fine but the room was below standard for me. It’s a converted office or function room. I don’t feel comfortable being in that room. Elevator was very slow and very busy that its hard to use.
Stayed 1 night in Sep 2023

2/10 Terrible

Gemma

Stayed 1 night in Dec 2023

2/10 Terrible

Allen

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Bed Bugs
Unfortunately we had issues with bed bugs. The hotel confirmed that they were aware of bed bugs but do not actually do anything to rectify this. We were given a new room and advised to keep our suitcases in the bath and keep the heating up high to keep the bed bugs at bay. This did not work offering us new rooms as clearly the bed bugs are in every room as we spent the night scratching still and woke up with bite marks...this was both rooms. After asking for 13 hours they finally gave us some spray to kill bed bugs for our luggage to be able to take our things home. The hotel also gave our key to our room to a random stranger who came into our room through the night, very scary being woken up with a random man looking over you in your bedroom.
Stayed 4 nights in Dec 2023
Response from The Hotel Management on 13 Dec 2023
Dear Allen, Thank you for taking the time to share your feedback about your recent stay with us. We are very sorry to read about your concerns regarding the first room you have been checked in. We take seriously those type of claims and this was not indicative of the usual experience that we wish for our valued guests.Our Team proceeded with a legal Health and Safety procedure and moved you to another room straight away, we never advise any type of recommendations or provide any products until a specialised team inspects the rooms and states if your claim was to be confirmed or not.We are glad to share that within 24 hours both rooms have been inspected by a specialised external company and both had negative outcome of any presence of bedbugs. Please be reassured that our hotel guarantees daily high cleanliness standards and hopefully your concerns are relieved after we took proper actions to follow up. We can share the certificate with you anytime if you wish - our goal is being transparent with our guests and we do our best to conduct the necessary investigations as soon as possible. We thank you for your patience while we completed this process.We hope to have the opportunity to welcome you back in the future to provide a better experience with us.Kind Regards,

8/10 Good

Anica

Stayed 4 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

james

Stayed 1 night in Nov 2023

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For been a high end hotel had no fridge or many more amenities were missing
Stayed 3 nights in Nov 2023

6/10 Okay

Stuart

Travelled with family
Disliked: Staff & service
The property was dated and need of an uplift.There was maintenance being carried out and no signs advising or apologies for inconvenience. The staff at the front desk were not the friendliest and could do with schooling in customer service. The breakfast hower was the highlight, the breakfast concierge was lovely and the quality of breakfast and variety was top shelf.
Stayed 5 nights in Nov 2023

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Ruyam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, In a decent neighborhood with friendly staff. Furniture in the rooms is a bit dated but otherwise no issues. Would stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to Hyde park and the bus stop and underground are a short walk away. The staff at the hotel are friendly and helpful. The hotel is spotlessly clean and bright . The only downside I found was we were given a very small room . I suppose if I’d asked they may have moved us but because we were out most of the time I never bothered . We have stayed at the hotel a few times and would stay again .
Stayed 3 nights in Nov 2023

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good and close to central line stations, however Lancaster Gate seems to regularly shut at the weekend. Staff were very friendly and helpfull. Room fittings were worn and broken. Bed comfortable. Heating worked well but noisy.
Stayed 1 night in Nov 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Margaret

Stayed 2 nights in Nov 2023

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel friendly helpful staff.
Stayed 3 nights in Nov 2023

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy checkin and checkout. Good breakfast and service was good. Rate was fair for London and the room was excellent.
Stayed 1 night in Nov 2023

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities
I was really glad my group chose these hotel. It was an excellent place with wonderful and helpful staff. I have to mentón Athina at the restaurant and the people in the front desk.
Stayed 5 nights in Nov 2023

10/10 Excellent

Ahmed, Winterthur l

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing about this hotel , location , staff , room , cleaning ..the only thing I can recommend is they need to change the toilet equipments it’s really old .
Stayed 3 nights in Nov 2023

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an excellent hotel for a stay in London. The staff were polite, efficient and knowledgeable about the area. The outside is looking a little tired hence the review of good not excellent on property condition.
Stayed 2 nights in Nov 2023

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the good service, location and cleaniness I didn't like the stairs in all halls are not good for handicapped people
Stayed 5 nights in Nov 2023

4/10 Poor

Richard

Liked: Cleanliness
Disliked: Property conditions & facilities
Noisy....and shower didn't work.
Hard to beat the hotel for location but getting a bit tired in some areas which may have explained the maintenance and hammers drilling at 0920 in the morning. Also the shower did not work, just cold water. We mentioned it on the first day of our two day stay and phoned reception on the second only to be told it wasn't a quick fix.
Stayed 2 nights in Nov 2023

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel in a fantastic area of London
A nice hotel with a great breakfast selection. Perfect location.
Stayed 1 night in Nov 2023

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel everything we needed for one night and was close and easy access to Royal Albert Hall
Stayed 1 night in Nov 2023

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023