I don’t know where the 10/10 reviews have come from here.. maybe Expedia need to investigate or even visit? They are either fake or have such low standards.
The location is good with excellent transport and shopping/restaurants. The cleaning was average (we found blueberries beside our bed), but the rest of the clean and turn down was ok.
The place is NOT as it is in the photos. It’s is extremely tired, the carpets are stained and threadbare throughout. The lounge has an air of a nursing home.
We had great issues with the AC.. place was steaming hot (told by night manager that it was set to 33C..). Can back from an evening out to what was a sauna.. AC not working and night manager doesn’t know how it works… had to sleep with the street window open (anyone who knows London, knows how that sounds to sleep to). On discussing with day manager, there is NO AC in the hotel only heating.. any attempt at using AC means the heating is activated… advice: turn all off and open the window for any cooling… this should be removed from the Expedia details. So 3 nights in London using the window as AC… 4 star??
The furniture is very worn, tired and frankly bad. Most drawers can’t open, mirrored cabinets were cracked. The bathroom we had was so small we could wash our hands as sat on the loo and had to skip around furniture to close or open the bathroom door.
All in all, the reviews are questionable, the star rating is rubbish and the service passable.