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Reviews of The Westin Michigan Avenue Chicago

4.5 out of 5
The Westin Michigan Avenue Chicago
909 North Michigan Ave, Chicago, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 582 out of 1008 reviews" "
Rating 8 - Good. 237 out of 1008 reviews" "
Rating 6 - Okay. 106 out of 1008 reviews" "
Rating 4 - Poor. 39 out of 1008 reviews" "
Rating 2 - Terrible. 44 out of 1008 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Stayed 1 night in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was what was expected !
Stayed 1 night in May 2024
Response from mc on 24 May 2024
I'm glad you have a great stay

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

4/10 Poor

Grace

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property is dated and very worn down. I was shocked that they would allow a Westin to be this shabby. The real issue is that they mention valet parking as an upcharge but never mentioned that it is the only parking option. No self parking... and they don't feel the need to disclose that on the listing and when I mentioned that to the front desk at check in she wasn't interested in having that conversation with us. So, the room was $80 more a day than you plan on and it gets expensive very fast.
Stayed 4 nights in May 2024
Response from mc on 24 May 2024
Thank you for your detailed feedback.

8/10 Good

Khalid

Disliked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Karen Lehann Cole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time in Chicago! This property was located in such a great area and easy walking to all the things we wanted to do...and eat. :)
Stayed 3 nights in May 2024

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to everything
Stayed 4 nights in May 2024

8/10 Good

Caroline

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were lovely, room was clean and comfortable bed. The bath was a little shallow and could have more room for your clothes. The menus in the restaurant didn’t have much choice but the food was nice. Drinks were slightly expensive compared to other places nearby. The area was fantastic, close to the beach and can easily walk to other parts of the loop ect.
Stayed 6 nights in May 2024

10/10 Excellent

DeMarius

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay room was nice and clean
Stayed 1 night in May 2024

2/10 Terrible

Hadi

Stayed 2 nights in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jacquis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and I loved that the hotel is in the center of a lot of things to do and places to eat!
Stayed 2 nights in May 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and great location
Stayed 1 night in Apr 2024

6/10 Okay

John A.

Travelled with family
Liked: Staff & service
nice location for the price but hidden fees.
Stayed 3 nights in Apr 2024

10/10 Excellent

maria

Stayed 2 nights in Apr 2024
Response from mc on 23 May 2024
Thank you for your feedback.

10/10 Excellent

Tom

Stayed 2 nights in Apr 2024
Response from mc on 23 May 2024
I appreciate your feedback.

10/10 Excellent

CESAR ADALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Asha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 super comfy, friendly, helpful staff. Restaurant is good and good drinks.
Stayed 3 nights in Apr 2024

6/10 Okay

susan marie

Travelled with family
Liked: Staff & service
Staff was friendly, the hotel was very dated and a little dingy. Nice location.
Stayed 2 nights in Apr 2024

8/10 Good

Krista

Stayed 3 nights in Apr 2024

10/10 Excellent

Errol L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

ALEXIS

Stayed 2 nights in Apr 2024

10/10 Excellent

Neveen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
April checked us in and she was so sweet. She was well-mannered, always smiling, and so informative! She was so inviting and answered all the questions we had. She was wonderful!
Stayed 1 night in Apr 2024

10/10 Excellent

Joshua

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Alan

Stayed 1 night in Apr 2024

10/10 Excellent

Carla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. However, I was not expecting the $25 resort fee per day. I found it difficult to use since I was staying at the hotel for a conference. Most meals were provided. We only went to the hotel restaurant one evening for dinner.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carmen

Liked: Staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in Apr 2024

6/10 Okay

Elizabeth

Travelled with family
Decent hotel but they have a new mandatory $25 per night destination fee that you’re told about at check-in which is ridiculous and annoying.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Easy walk to shops and sightseeing. Riverwalk is 15 min walk from hotel. Right next to former Hancock building.
Stayed 3 nights in Apr 2024

8/10 Good

LaToya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is expensive
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Regina

Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Stayed 2 nights in Apr 2024

4/10 Poor

Sabrina

Travelled with family, Travelled with group
Stayed 3 nights in Apr 2024

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 3 nights in Apr 2024
Response from mc on 13 Apr 2024
I'm Glad that you liked the location. Thank you for staying with us.

10/10 Excellent

Patricia Faye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from mc on 13 Apr 2024
Thank you for your feedback.

10/10 Excellent

Theresa

Liked: Amenities
Great service!
Stayed 2 nights in Apr 2024
Response from mc on 13 Apr 2024
I appreciate your feedback.

10/10 Excellent

Ivette

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing bad to add
Stayed 1 night in Apr 2024
Response from mc on 13 Apr 2024
Thank you so much for your feedback.

10/10 Excellent

Layla

Liked: Amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from mc on 13 Apr 2024
thank you for considering Westin Michigan Ave in Chicago as your place of stay.

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, beautiful and well n an awesome location. The staff was AMAZING. The only issues were with the room. The room was warm and the air conditioner didn’t cool it down and the beds were too firm for us. Otherwise it was great.
Stayed 1 night in Apr 2024
Response from mc on 13 Apr 2024
I appreciate your detailed feedback.

10/10 Excellent

Saundra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from mc on 13 Apr 2024
Thank you for staying with us.

10/10 Excellent

jill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good stay and convenient. Love it
Stayed 2 nights in Apr 2024
Response from mc on 13 Apr 2024
Thank you for your feedback.

10/10 Excellent

Marlena

Liked: Cleanliness, property conditions & facilities
excellent staff
Stayed 2 nights in Apr 2024
Response from mc on 13 Apr 2024
Thank you for your feedback.

8/10 Good

Clarisa

Stayed 1 night in Mar 2024

8/10 Good

Kalinka

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel has an extraordinary location. The staff is very kind. The facilities are quite old and need some maintenance and remodelling. My overall experience was good.
Stayed 7 nights in Mar 2024

4/10 Poor

Kate

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Lavell

Stayed 1 night in Apr 2024

4/10 Poor

Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Concierge Alfredo was very nice as were the s front desk, and cleaning staff. Hotel is outdated. and poorly maintained. Needs to be cleaner. Several areas were beyond dusty. Floors were not vacuumed. Walls were dirty. I expect so much more from a Westin.
Stayed 3 nights in Mar 2024
Response from MC on 2 Apr 2024
Thank you so much for choosing Westin Michigan Ave. Hoping to welcome you back on your next visit to Chicago