1.The room go mouldly smell everywhere,never spread away
2.The desk have spider web under.
3.The pillow and bed are very dirty
4.The square nearby are really loud and we can not even sleep
5.No elevator,not even a waiters help us carry our huge luggage.
6.We booked the hotel for 4 nights,after 1 night stay,we want to find an another hotel , but it is can not be changed& refunded , it is really crazy ... .No body apologize and we got nobody's attention
Lived in this such bad hotel we have to leave at 7:00AM,back at 11:00,just to avoid the Mouldly smell and and spider web.As a group of tourist come to Cancun,we feel tired,And we still had to sleep on dirty pillow and bed.