Outdoor pool

Reviews of Suites Cancun Center

2.5 out of 5
Suites Cancun Center
Alcatraces 32 S M 22 Mza 10, Cancun, QROO

Reviews

7.0

Good

Rating 10 - Excellent. 27 out of 129 reviews" "
Rating 8 - Good. 42 out of 129 reviews" "
Rating 6 - Okay. 33 out of 129 reviews" "
Rating 4 - Poor. 14 out of 129 reviews" "
Rating 2 - Terrible. 13 out of 129 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Elisabeth

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property needs a serious upgrade of the facilities. In addition, some of the rooms are exposed to very loud music. I had to pay extra to change my room to avoid the music. The staff, however, were friendly and efficient.
Stayed 1 night in Feb 2024

8/10 Good

Abdiel, Cancún 58

Liked: Cleanliness, staff & service
The rooms didn't quite match the glamour of the online photos, they looked simple with no charm. The room was lacking a ceiling fan and missing toiletries for the 1st night. The cleanliness of the room was consistent, with daily housekeeping ensuring fresh linens and a tidy space. Plus, the reliable availability of warm water in the shower was a comforting touch.
Stayed 3 nights in Feb 2024

2/10 Terrible

ABDELHAFID

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad Not recommend
Stayed 1 night in Feb 2024

6/10 Okay

Teresa

Pray for this hotel
Um. It’s not a good look. It looks as though there is a massive group of families 10-15 -living there with young children. Why do I assume that? Only at him would I put my naked foot on a coffee table in the lobby. Actually I wouldn’t even do that because I have too much respect for my home. Would I stay there again? Only if I was on a super budget. Why? -Lobby and hotel filled with residents (loud) -Bed mattress non existent because you could feel the board slats. -Kavia amenities? -Had to leave a $10 US OR ID for remote control and key -It was SUPER CLEAN. Kudos to the housekeeping who work super hard. How they keep them working there with all those families to clean up after - I dunno. - The tv had streaming - internet during the day was unpredictable
Stayed 2 nights in Nov 2023

8/10 Good

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Aug 2023

8/10 Good

Eduardo

Business traveller
Liked: Staff & service
Centrally located. Building is tired, needs thorough cleaning and paint.
Stayed 1 night in Jul 2023

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
I traveled alone for my birthday and I wanted something affordable and close to Parque de Las Palapas. My room was comfortable and the a/c was cold. The ladies at the front desk were really sweet. I only know basic Spanish and I was able to communicate pretty well. The only bad thing that I can say is that there's no fridge in the room, but there's an Oxxo, food stalls, bars, and restaurants right outside and around the corner as well.
Stayed 3 nights in May 2023

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here no even for 1 day
Stayed 1 night in Mar 2023

8/10 Good

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe area, convenient to restaurants and bars
Stayed 1 night in Jan 2023

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the pool room did not have any security lock on door or a safe in the room
Stayed 1 night in Jun 2022
Response from Froylan Alvarez on 29 Jun 2022
Thanks for your comments. We have safe deposit box at the front desk. Every hotel room has an electronic lock that can be locked from the inside. For your valuable objects, you can request your own deposit box at the front desk. Hope you enjoyed your stay

8/10 Good

William

Stayed 1 night in Feb 2022

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite good for the price
Perfectly good choice, low cost, clean, right in downtown area and location pretty near market 28.
Stayed 1 night in Jan 2022

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Good location, but noise and no safe.
Good points are it's good value, clean and in a good location. Bad points are: there is no room safe, even though the listing says there is; it was noisy at night. There's a kitchenette counter in the room and, whilst sitting by it, i cut my knee on the underside edge of the counter. This edge is rather sharp so be careful.
Stayed 1 night in Jan 2022

4/10 Poor

robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Cheap but not very cheerful
Rather old and run down. Feels like a dingy motel overall. Old, rusting snack vending machine and … Beds so soft and old as to give me a bad back! 1.Hot water failed (was fixed). 2. Wifi weak in room (was attended to). 3. Room Electronic key card kept failing (was attended to several times) 4. Super old super noisy AC units are like jet planes taking off and can’t be turned down only off or on! 5. Taps and toilet seats bolts literally have rust on them. 6 Very noisy at night next to ‘party hostel’ next door; was woken up on 3 consecutive nights. 7. Old wooden pool lounger literally snapped in half - staff didn’t notice ? The price is cheap but see above. And the pool in central courtyard is pleasant.
Stayed 3 nights in Jan 2022
Response from Gerencia on 29 Jan 2022
We are trying to improve our service and our facilities, thanks for sharing your experience. If in the future you decide to stay with us again, you would find a different place. We are not a motel, and we tried to helped you while you stayed with us.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Oscar

Stayed 1 night in Jan 2022

2/10 Terrible

Joe

Travelled with family
Liked: Cleanliness
There was no parking available even though parking is listed in the amenities so we ended up having to park far away. The hotel blamed Expedia for listing the wrong information… The beds were extremely hard and uncomfortable preventing us from getting any rest. We checked out after 1 night because our stay was horrible. Prior to checking out 2 day early, we contacted Expedia letting them know the circumstances and they told us they’d contact the hotel to see if we could get refunded for the second night but then they said that since no one at the front desk spoke English that a Spanish speaking rep would be contacting the hotel. Upon checking out, we told the person at the front desk about our bad experience and that Expedia would be contacting them to enquire about a refund and she told us that it would not be a problem. A few days later, Expedia emails me to say the hotel refuses to refund… Do not stay at this hotel if you have a rental car and if you’re in need of a comfortable bed.
Stayed 2 nights in Dec 2021

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and easy access to many areas down town
Stayed 4 nights in Dec 2021
Response from Gerencia on 3 Jan 2022
Gracias por sus comentarios, esperamos verle pronto

10/10 Excellent

Yacelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvimos una Noche y realmente nos gusto mucho por la cercanía al Parque de las Palapas. La persona que nos atendió en recepción fue muy amable y servicial. El cuarto bastante amplio y limpio. Solamente el colchón de las camas un poco desgastado pero por el precio yo no esperaba algo mas. Definitivamente mi familia y yo volveríamos a hospedarnos sin ningún problema.
Stayed 1 night in Dec 2021
Response from Gerencia on 3 Jan 2022
Gracias por sus comentarios, los tomaremos en cuenta para mejorar. Esperamos verle pronto

8/10 Good

Malgorzata, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Just steps from the Mercado 28. Close to ADO bus stop. Pleasant stay. Thanks
Stayed 1 night in Dec 2020
Response from Gerencia on 5 Jan 2021
Thanks for your comments. We hope to see you soon

10/10 Excellent

Arwood, Florida

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Best location in cancun its in the middle of everything.Only downside is theres no microwave in the room but you can add a fridge if you like.Regardless you will find everything you need right outside the hotel
Stayed 6 nights in Oct 2019

4/10 Poor

ANDREW

Disliked: Cleanliness, property conditions & facilities
Well worn downt
Well worn and poorly maintained hotel. Ancient and very noisy AC. Not super clean. Needs refurbishment - not great value given the price
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Need more towels, bathroom rug for shower. Ice machine would be nice.
Stayed 8 nights in Mar 2019

8/10 Good

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 409
room 409 was amazing - not all rooms are the same...
Stayed 2 nights in Jan 2019

10/10 Excellent

bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Cancun
This was a very good experience. Great location for us and easy to park. The reception was very friendly and check in was fast. The room was quite decent and clean. I loved the refreshing swim in the pool at 10:00 pm. Very quiet in the night. Only a short walk to Plaza Las Palapas which is one of my favorite places in the evening.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Basic for downtown Cancun
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to lots of very good restaurants. Large market across the street
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is near everything. I visit cancun frecuently and I always stay at this property
Stayed 5 nights in Nov 2018
Response from Froylan Alvarez on 3 Dec 2018
Thank you for staying with us. We hope to see you soon.

4/10 Poor

Disappointing., New York

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Rooms clean. Friendly staff. No views from room. No fridge when paid extra for one. Would not stay again.
Stayed 5 nights in Oct 2018
Response from Gerencia Reservaciones on 8 Nov 2018
I feel sorry for your inconvenience, we don't have any record of an extra payment for your room. I hope we could see you againg to change your impression.

8/10 Good

Rob

Liked: Cleanliness, property conditions & facilities, room comfort
very good location next to the park and many local restaurants. Also many bus routes pass nearby.
Stayed 7 nights in Jul 2018
Response from Froylan Alvarez on 3 Aug 2018
Thank you,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Decent stay
The pool area is nice. Beds are a bit hard. You can find a lot of places to eat near the hotel. The ADO bus station is really close.
Response from Froylan Alvarez on 1 May 2018
Thanks for your comments. I hope to see you soon again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Cheap and convenient but noisy
Pretty close to the bus station, but also directly next to an outdoor performance area which has extremely loud music all night. Would not recommend if you want a good night's sleep.
Stayed 1 night in Mar 2018
Response from Gerencia Reservaciones on 5 Apr 2018
I am sorry for any inconvenience you may had while stayed with us. Hope to see you soon again

10/10 Excellent

Arword

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its the perfect hotel if you came to get a feel of real mexican cultural.Its in the perfect spot
Response from Gerencia Reservaciones on 5 Apr 2018
Thank you, Hope to see you soon again

6/10 Okay

burton

Liked: Staff & service
Disliked: Room comfort
basic
good stay this is a very modest hotel in the downtown near the park - staff mostly spanish speaking only - if you are looking for just the basics this is good - near ado bus station for easy ride to airport
Stayed 14 nights in Feb 2018
Response from Froylan on 21 Mar 2018
Thank you. Your comments help us to improve our service.

10/10 Excellent

LESLIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay anytime
Great area, great location. Fabulous pool area
Stayed 2 nights in Jan 2018
Response from Froylan on 23 Feb 2018
Thanks for your comments!!!! We hope to see you soon !!!!

10/10 Excellent

LESLIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great local hotel
Better lighting in the room would be nice. Bulbs were low voltage. Pool is a great courtyard area with plenty of seating and lounging areas. Would definitely recommend.
Stayed 1 night in Jan 2018
Response from Gerencia on 30 Jan 2018
We appreciate your comments, these help us to improve. We hope to see you again soon.

10/10 Excellent

Deya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Single mother of 3 was saved by this amazing hotel
My first out of the country experience for me and my children. Really appreciated the staff was great, had absolutely no problem requesting towels or pillows. Also location was conveniences, one block away from the bus stop. Theres a carnival in front of the hotel, and all the stands for food open at 8am. They close at 11 p.m..
Stayed 7 nights in Jan 2018
Response from Gerencia on 30 Jan 2018
We appreciate your comments, these help us to improve. We hope to see you again soon.

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
A brilliant location.
We enjoyed staying here, mainly because of the great location of the hotel. The hotel itself is okay - it is generally fairly basic but relatively comfortable, clean and affordable. But the location is great. There are lots of great local restaurants around and the area is abuzz with both locals and tourists. The hotel is directly opposite a park where there is a fair/market every night with lots of entertainment, music, food and a great atmosphere. The only down side of this is that it can make the hotel fairly noisy and difficult to find parking.
Stayed 2 nights in Jan 2018
Response from Gerencia on 30 Jan 2018
We appreciate your comments, these help us to improve. We hope to see you again soon.

6/10 Okay

Karen

Liked: Staff & service
Disliked: Cleanliness
Location was great, room not so good..
Service was great! However our room’s bathroom smell pretty bad even though it was cleaned. We weren’t sure what it was. Location was great though.. like two blocks away from the bus stop, artesanal shopping park, restaurants, etc.
Stayed 3 nights in Jan 2018
Response from Gerencia on 30 Jan 2018
We appreciate your comments, these help us to improve. We hope to see you again soon.

8/10 Good

Gary, Sacramento, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in quiet neighborhood with parks.
I stayed two days over Christmas. The hotel is right across from a small square where there were vendors every night and some trampolines and other small rides for kids. But the room was quiet. Everything worked and it was clean. There is a kitchen sink and small counter, which was nice. There was some noise from the central area when guest came and left, but not too bad.
Stayed 2 nights in Dec 2017
Response from Froylan Alvarez on 28 Dec 2017
Thanks for your comments, they help us to improve our services. We hope to see you soon again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good value, very safe
The hotel was a bit of a distance from the airport, but not a huge issue. I was surprised to see armed guards outside because the are looked safe. The next morning, I realized that there was some sort of convention in the area and there were about 50 police officers staying at the hotel. I felt very safe. The room was clean and it was a short walk to the ADO bus station. On the way to the station, there were places to grab some authentic food.
Response from General Manager on 22 Feb 2017
Thanks for your comments. We try harder to improve our service. Hope to see you soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Nice hotel in center of town and for the price hotel was ok
Response from Thank you. on 22 Feb 2017
Thanks for your comments. We'll improve our service and hope to see you soon.

6/10 Okay

BLG, Al

Disliked: Cleanliness, property conditions & facilities, room comfort
hotel downtown Central
this hotel is just ok, central to the park and lots of small restaurants. Safe, very safe, probably the safest hotel in all of Cancun. The Federales are stationed there, There is always Federales around. They are friendly and the hotel is clean. It is very inexpensive. Beds are not comfortable.The shower is always the same "warm" temp. Limited towels without having to ask for another one. No wash cloths at all. Certainly no waste of any product like the bigger fancy high dollar hotels in the hotel zone. The very best part of staying there is the park across the little one-way street. Live music every night and children playing riding little-controlled cars having fun with moms and dads. The thing I respected most was the family time. Don't see that much in United States.

8/10 Good

Cesar, California

Liked: Cleanliness
Hotel is ok, about a 20 minute bus ride to beaches
We actually enjoyed our stay here. They didn't offer any amenities but that was ok. Located in central Cancun in front of parque Palapas, a place that is a must if you are in Cancun. It's about a 20 minute bus ride to hotel zone where all the beaches are located. We were really glad that we stayed here and interact with the locals and not in the hotel zone. Food in this area was great and very affordable. I would definitely stay here again

6/10 Okay

Marco, Vancouver, bc

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Small hotel in the city centre
- internet working sometimes in some rooms, - staff does not speak english at all, - furniture and building prety worn - TV in Spanish - no wather boiler or fridge + city Centre but quite + the squere at the front is a local meeting place: nice live music Every night from 7 to 9, street food, families ans kids, vibrant + clean + cheep + small pool, seemed clean but I never used + close to the long distance bus station + two beds (single or queen or mixed) in dach room, so you might reduce the costs for a group Most od people would prefer resort hotels but IF you the one who does Not cere for getto you may appreciate this one. It's rather a budget hotel for locals.

6/10 Okay

Carol M.

Liked: Cleanliness
Airport transit or layover hotel
This hotel is a good place to stay for transit. It is very close to bus station, good price. a good place for a airport layover. The bus to the airport is cheap and the hotel is close to the bus stop.

6/10 Okay

Moorthy C.

Liked: Cleanliness
Disliked: Room comfort
Good Hotel for someone who knows the local language
Good Hotel for someone who knows the local language

2/10 Terrible

John , San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
[nightmares]
1.The room go mouldly smell everywhere,never spread away 2.The desk have spider web under. 3.The pillow and bed are very dirty 4.The square nearby are really loud and we can not even sleep 5.No elevator,not even a waiters help us carry our huge luggage. 6.We booked the hotel for 4 nights,after 1 night stay,we want to find an another hotel , but it is can not be changed& refunded , it is really crazy ... .No body apologize and we got nobody's attention Lived in this such bad hotel we have to leave at 7:00AM,back at 11:00,just to avoid the Mouldly smell and and spider web.As a group of tourist come to Cancun,we feel tired,And we still had to sleep on dirty pillow and bed.