Quintana Roo Waterpark Holidays

Overall good experience. The hotel was very clean and the staff was amazing. Everyone was very friendly and hardworking. Housekeeping did a wonderful job, the entertainment staff worked hard to make sure everyone was having a good time and the food staff were also very friendly and attentive. The resort itself could use a few updates. We had a few room issues that should be fixed, like a broken toilet lid and handle. The shower door was also strange because it opened into the shower, which made it awkward to use. The hurricane shutters on our room windows rattled the entire time we were there from the wind off the ocean. We also didn't realize this was a members resort, so we were disappointed that not all amenities were avaliable to us. That would have been nice to know before booking. We spent about 90 minutes listening to a sales presentation about becoming a member, because we were promised 2 free massages in the hotel, a cenotes tour, and 3 free nights on a future stay. However, the only thing we actually received were the massages and a coupon for a photo on the beach that we didn't get to use. We met several long time members of the resort and they were all great people that we enjoyed hanging out with.

My spouse and I stayed for 5 nights in April we had a great stay, all the staff was friendly and helpful! The food was good, the bar staff was very attentive!

Clean room, friendly staff

This resort is a great place to relax and unwind! The activities planned by the entertainment team were amazing. Special thanks to Jimmy and Peter for being the best entertainers:)

Overall good experience. The hotel was very clean and the staff was amazing. Everyone was very friendly and hardworking. Housekeeping did a wonderful job, the entertainment staff worked hard to make sure everyone was having a good time and the food staff were also very friendly and attentive. The resort itself could use a few updates. We had a few room issues that should be fixed, like a broken toilet lid and handle. The shower door was also strange because it opened into the shower, which made it awkward to use. The hurricane shutters on our room windows rattled the entire time we were there from the wind off the ocean. We also didn't realize this was a members resort, so we were disappointed that not all amenities were avaliable to us. That would have been nice to know before booking. We spent about 90 minutes listening to a sales presentation about becoming a member, because we were promised 2 free massages in the hotel, a cenotes tour, and 3 free nights on a future stay. However, the only thing we actually received were the massages and a coupon for a photo on the beach that we didn't get to use. We met several long time members of the resort and they were all great people that we enjoyed hanging out with.

My spouse and I stayed for 5 nights in April we had a great stay, all the staff was friendly and helpful! The food was good, the bar staff was very attentive!

Clean room, friendly staff