Hispaniola Scuba Diving Holidays

Great customer service

Great food. Great service, fun events and great pool/jacuzzi. It was a fun trip.

Needs more elevators.

There were 6 of us in our group and we did adults only. The check in and check out was amazing. It was so easy. We had a butler who was amazing and made all our meal reservations. The property was clean and the staff was always very polite and helpful. We would highly recommend this property.

Property was nice, but very laid back. It much excitement going on. We had to chase guest services and the concierge all week to get dinners booked, as well as the bus ride back to the airport. If they did call us back, they would call the room rather than cell phone, and they never left a message. Then they would call back, sometimes right before our dinner reservation, to finally confirm it. There were 2 or 3 calls to the room late at night, one after 9:00 pm. You could not book dinner reservations yourself. We kept getting passed from one person to another. The room had problems with the safe and the tv while we were there. Both were resolved. Communication was also a challenge, especially at the pool bar. They could not understand whet we were asking for sometimes. Quality of the drinks was very disappointing. We asked at check in if everything was included, and we were told everything was included except for the spa. We even asked a second time just to confirm. Every night at dinner, there were dinner options that you could upgrade to, but it was at an additional cost. So needlessly to say, all is not included. Same goes for the alcohol. When we complained about that, they tried to offer us a dinner at one of the restaurants that was not included in our package. We had already made dinner plans for the evening. We will not be returning to this facility again. I would not recommend it.

We wanted it to have more traditional food from DR but everything awesome for families

Property was nice, but very laid back. It much excitement going on. We had to chase guest services and the concierge all week to get dinners booked, as well as the bus ride back to the airport. If they did call us back, they would call the room rather than cell phone, and they never left a message. Then they would call back, sometimes right before our dinner reservation, to finally confirm it. There were 2 or 3 calls to the room late at night, one after 9:00 pm. You could not book dinner reservations yourself. We kept getting passed from one person to another. The room had problems with the safe and the tv while we were there. Both were resolved. Communication was also a challenge, especially at the pool bar. They could not understand whet we were asking for sometimes. Quality of the drinks was very disappointing. We asked at check in if everything was included, and we were told everything was included except for the spa. We even asked a second time just to confirm. Every night at dinner, there were dinner options that you could upgrade to, but it was at an additional cost. So needlessly to say, all is not included. Same goes for the alcohol. When we complained about that, they tried to offer us a dinner at one of the restaurants that was not included in our package. We had already made dinner plans for the evening. We will not be returning to this facility again. I would not recommend it.

Overall stay was very nice and looking forward to going again in a few months.

Great customer service

Great food. Great service, fun events and great pool/jacuzzi. It was a fun trip.

Needs more elevators.

Everything was good

Great food. Great service, fun events and great pool/jacuzzi. It was a fun trip.

There were 6 of us in our group and we did adults only. The check in and check out was amazing. It was so easy. We had a butler who was amazing and made all our meal reservations. The property was clean and the staff was always very polite and helpful. We would highly recommend this property.