London Romantic Holidays

Location. Clean. Forecast heatwave, a/c in initial room not working Despite IHG, 4 nite stay, 3rd stay in year, transfer room run down, in housekeeping wing. At least quiet since few guest rooms there. Phone not working, informed desk at 9:30 am. Return 5pm, not repaired. BUT wonderful maintenance gentleman to room w/in 5 minutes. Replaced. 5 am fire alarms on 23rd. Initially sent back up stairs to rooms. 'False alarms." Kept screaching. Then full alarms....exited to street area. Standing in sleep clothing 50 minutes. Told nothing. One fire truck, 5-6 firefighters in lobby. Not even offer of free Starbucks at 6am re-entry. NO WORDS OF APOLOGY! NO COMPENSATION. That time of am typical to prep for early am flights.

Amazing stay, location perfect would definitely come back!

This hotel has the best location , that would give it a 5 stars review . Walking distance to major attractions and easy access to both buses and underground . What takes the 5 stars away from it is the immediate need of renovations . There is no air conditioning , the rooms are very dated , and the general ambience of the hotel looks in need of some TLC. London was particularly hot during our stay and the hotel felt like a sauna inside . Their solution is to give you a fan for the room ! Overall, stay here for the location , be aware of the not air conditioning situation !

Staff was lovely and was sent a complimentary bottle of champagne. Very close to Royal Albert Hall and Hyde Park and museums. Felt very safe and would stay there again :)

I will use this hotel again.

Amazing stay, location perfect would definitely come back!

This hotel has the best location , that would give it a 5 stars review . Walking distance to major attractions and easy access to both buses and underground . What takes the 5 stars away from it is the immediate need of renovations . There is no air conditioning , the rooms are very dated , and the general ambience of the hotel looks in need of some TLC. London was particularly hot during our stay and the hotel felt like a sauna inside . Their solution is to give you a fan for the room ! Overall, stay here for the location , be aware of the not air conditioning situation !

Staff was lovely and was sent a complimentary bottle of champagne. Very close to Royal Albert Hall and Hyde Park and museums. Felt very safe and would stay there again :)

Location. Clean. Forecast heatwave, a/c in initial room not working Despite IHG, 4 nite stay, 3rd stay in year, transfer room run down, in housekeeping wing. At least quiet since few guest rooms there. Phone not working, informed desk at 9:30 am. Return 5pm, not repaired. BUT wonderful maintenance gentleman to room w/in 5 minutes. Replaced. 5 am fire alarms on 23rd. Initially sent back up stairs to rooms. 'False alarms." Kept screaching. Then full alarms....exited to street area. Standing in sleep clothing 50 minutes. Told nothing. One fire truck, 5-6 firefighters in lobby. Not even offer of free Starbucks at 6am re-entry. NO WORDS OF APOLOGY! NO COMPENSATION. That time of am typical to prep for early am flights.