Riviera Maya Kid friendly Holidays

We arrived for our 1-week stay, and after waiting a long time to get our room, it was immediately evident that what we were booked for and what we were getting were completely different. It felt like a bait and switch. Our room was outdate, falling apart, had more of a view of the large, loud activity pool than the ocean, and didn't even seem set up for 2 guests - only one side of the sink had towels and a cup, there was no coffee for the coffee maker, no bar items in the "mini bar", etc. We were told that there was a big Members event so they gave all the Members attending room priority and shunted us to a crappy room hoping we wouldn't say anything. The only bright side after hours of dealing with this mess, was that one of the managers agreed to let us cancel for a full refund - we booked another property, got in a cab, and left. Final note: the bell boy assumed we didn't speak Spanish and worked out a overcharge with the taxi driver that cost us literally twice what I had initially agreed to - then was completely rude to me when I called him out on it... we were so anxious at that point to leave that I just sucked it up so we didn't have to wait any longer to get on with our trip. Complete and utter disappointment! p.s. based on this experience, I also cancelled a booking I had made at this property for next April.

We arrived for our 1-week stay, and after waiting a long time to get our room, it was immediately evident that what we were booked for and what we were getting were completely different. It felt like a bait and switch. Our room was outdate, falling apart, had more of a view of the large, loud activity pool than the ocean, and didn't even seem set up for 2 guests - only one side of the sink had towels and a cup, there was no coffee for the coffee maker, no bar items in the "mini bar", etc. We were told that there was a big Members event so they gave all the Members attending room priority and shunted us to a crappy room hoping we wouldn't say anything. The only bright side after hours of dealing with this mess, was that one of the managers agreed to let us cancel for a full refund - we booked another property, got in a cab, and left. Final note: the bell boy assumed we didn't speak Spanish and worked out a overcharge with the taxi driver that cost us literally twice what I had initially agreed to - then was completely rude to me when I called him out on it... we were so anxious at that point to leave that I just sucked it up so we didn't have to wait any longer to get on with our trip. Complete and utter disappointment! p.s. based on this experience, I also cancelled a booking I had made at this property for next April.

We arrived for our 1-week stay, and after waiting a long time to get our room, it was immediately evident that what we were booked for and what we were getting were completely different. It felt like a bait and switch. Our room was outdate, falling apart, had more of a view of the large, loud activity pool than the ocean, and didn't even seem set up for 2 guests - only one side of the sink had towels and a cup, there was no coffee for the coffee maker, no bar items in the "mini bar", etc. We were told that there was a big Members event so they gave all the Members attending room priority and shunted us to a crappy room hoping we wouldn't say anything. The only bright side after hours of dealing with this mess, was that one of the managers agreed to let us cancel for a full refund - we booked another property, got in a cab, and left. Final note: the bell boy assumed we didn't speak Spanish and worked out a overcharge with the taxi driver that cost us literally twice what I had initially agreed to - then was completely rude to me when I called him out on it... we were so anxious at that point to leave that I just sucked it up so we didn't have to wait any longer to get on with our trip. Complete and utter disappointment! p.s. based on this experience, I also cancelled a booking I had made at this property for next April.