Riviera Maya Beach Holidays

Room was always clean

Clean rooms, excellent staff, very good amenities, great food.

Everything was great, the staff are just the best. This was our second time and we definitely will be back

This is a very nice property and I love that you have access to all (3) properties. The staff was really friendly but be warned when you 1st get there they will try to sell you a timeshare. The rooftop pools are nice and not overly crowded.

We loved seeing the wildlife around the resort. The staff were so friendly and helpful. Wasn’t too busy since it was still off season but that was what I liked, it was never crowded. The room was a little dated but comfortable and very spacious. When we called a week before our stay to double check we would get two double beds instead of a king they made sure to put it on our reservation. There were many great choices for pools and we loved the beach area and the adults only pool looking out on the water.

Room was always clean

Clean rooms, excellent staff, very good amenities, great food.

The staff was extremely friendly and helpful; however, this was the most disappointing vacation I have ever had. The food was very disappointing. My stomach hurt most of the time, and there was very little seafood available. Compared to other five-star resorts I have stayed at, the quality of the food was significantly lower, with barely any seafood options. At one restaurant, I was served farm-raised salmon topped with hot jalapeño peppers, which burned my mouth. I only took one bite, as the fish was tasteless to me. The ocean experience was also very distressing. The water was full of jellyfish. On my third day, I ran out of the ocean after several people began screaming because they were being stung. While trying to get out of the water, I fell and injured my knee, which prevented me from swimming for two days. I was also stung several times, and a friend who was with me was stung three times simultaneously. After that, she refused to go back into the ocean. This significantly impacted our vacation. The massage I received at the spa was the worst massage I have ever had. It was extremely painful and stressful. The massage therapist applied excessive pressure and dug deeply into my skin. I regret not getting up and leaving the session. Additionally, the property needs updating, especially near the main area in front of the Hacienda restaurant. For a five-star resort, that area looked somewhat run-down.