Search Hotels by Excellence Resorts in Yucatan Peninsula

"It was affordable, very clean and efforts were always being made to maintain the property. Food was mediocre, but there were lots of choices which made up for it. Male bar staff by the pool were not super helpful/ or approachable , but female staff around the pool, on the beach and in housekeeping worked so hard and were nothing short of wonderful. Rosio and Fabi ans well as Abigail in cleaning were exceptional and were a big part of why I feel positively about the resort. "

"We booked a room called Junior Suite Standard. In pictures showed 2 beds or bed and a foldable sofa bed. We assumed that we can choose. When we arrived for our stay at the check in staff said we can only get the one with foldable sofa bed. After we arrived in our room foldable sofa was rusted, none functional. No sheets were given for it either. I tried to set it up and it was broken. We managed to get by during our stay. Was a bit disappointed since we specified it’s for 2 adults and 2 kids. Over all we loved our stay and enjoyed everything els. Staff are friendly and very helpful. Food was amazing. Drinks were great. To be honest i would give it 5 star if the bed wasn’t broken. "

"Ocean was blocked by the roof. Pool did not have enough chairs - had to wake at 6 am to get a chair at all. No chairs on the beach. Pool was clean and entertainment staff around the pool were energetic and fun"

"Originally I was going to get the trending room but, because I’m a VIP through Expedia they upgraded me to the garden view. The view was beautiful!"

"Amazing stay...staff, food, shows, pools, cocktails, room, bathtub, ocean view room, pillow selection."

"Great staff clean room "

"Clean room, staff and amenities."

"Entertainment was good. Staff was very kind and helpful. Food was average at best. "

"This was my second stay at the Hilton Mar Caribe Bay. and the service was excellent. This time the resort appeared much more crowded, and unfortunately the difference showed in the overall experience. Cleanliness around the property was inconsistent, with dishes and trash sometimes left unattended. My room was also not cleaned during the day until I requested it after returning around 3 PM. I paid for an Enclave expecting access to the Chala Lounge and the added privacy and services that come with that upgrade. However, the lounge was frequently closed for private events, which limited access during most of my five-day stay. Because of that, the Enclave upgrade did not provide the benefits I expected. That said, I do want to recognize a few outstanding staff members who made a positive impression: Reyes and Johanna near the pool, and Carlos in the Chala Lounge when it finally reopened toward the end of the trip. Their service was excellent. Overall, the resort is beautiful and the ocean views are wonderful, but during this stay the value of the upgraded room did not match the experience."