See all properties

Cape Panwa Hotel

5.0 star property
Luxury resort on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for Cape Panwa Hotel

The Cape Absolute Suite | Private pool
Creator video
Terrace/patio
The Cape Absolute Suite | Living area | 32-inch LCD TV with cable channels, TV, DVD player
2 bars/lounges, cocktail bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Pool
  • 24/7 front desk
  • Gym
The current price is ₹10,599
₹12,581 total
includes taxes & fees
1 Aug - 2 Aug

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Cape Suite

Cape Suite | 1 bedroom, minibar, in-room safe, desk

Cape Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Separate bedroom
Blackout curtains
Separate bath and shower
  • 78 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite Garden View - Annex Wing

1 bedroom, minibar, in-room safe, desk

Junior Suite Garden View - Annex Wing

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Blackout curtains
Separate bath and shower
  • 53 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Pool Villa (2 Bedrooms with Private Pool)

Pool Villa (2 Bedrooms with Private Pool) | View from room

Pool Villa (2 Bedrooms with Private Pool)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Renovated in 2013
  • 105 sq m
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for The Cape Absolute Suite

The Cape Absolute Suite | Private pool

The Cape Absolute Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
  • 530 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite Limited View - Annex Wing

Junior Suite Limited View - Annex Wing | Balcony

Junior Suite Limited View - Annex Wing

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Separate bath and shower
Bidet
  • 53 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Suite

Family Suite | Living area | 32-inch LCD TV with cable channels, TV, DVD player

Family Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
2 bedrooms
2 bathrooms
Hydromassage showerhead
Private bathroom
  • 114 sq m
  • Partial sea view
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Cape Superior Room

Cape Superior Room | 1 bedroom, minibar, in-room safe, desk

Cape Superior Room

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Separate bedroom
Bidet
  • 36 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Suite Sea View - Annex Wing

Junior Suite Sea View - Annex Wing | Beach/ocean view

Junior Suite Sea View - Annex Wing

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Separate bath and shower
Bidet
Hairdryer
  • 53 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Panwa Two Bedroom Pool Villa

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
2 bedrooms
Day bed
Bidet
Hairdryer
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Cape Superior Sea View

Cape Superior Sea View | 1 bedroom, minibar, in-room safe, desk

Cape Superior Sea View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Separate bedroom
Bidet
Hairdryer
Hydromassage showerhead
  • 36 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Suite Sea View

Family Suite Sea View | Living area | 32-inch LCD TV with cable channels, TV, DVD player

Family Suite Sea View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
2 bedrooms
2 bathrooms
Hydromassage showerhead
Private bathroom
  • 114 sq m
  • Sea view
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Panwa Lodge (3 Bedrooms with Private Pool)

Panwa Lodge (3 Bedrooms with Private Pool) | 1 bedroom, minibar, in-room safe, desk

Panwa Lodge (3 Bedrooms with Private Pool)

Highlights

Balcony
Separate dining area
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 154 sq m
  • Sleeps 7
  • 3 Double Beds

View all photos for Cape Suite Sea View

View from room

Cape Suite Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Separate bedroom
Separate bath and shower
Bidet
Hairdryer
  • 78 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
27, 27/2 Mu 8, Sakdidej Road, Wichit, Phuket, 83000

What's nearby

  • Phuket Aquarium - 9 min walk - 0.8 km
  • Ao Yon Beach - 3 min drive - 2.3 km
  • Panwa Beach - 5 min drive - 3.5 km
  • Chalong Bay - 9 min drive - 3.5 km
  • Rawai Beach - 30 min drive - 20.3 km

Getting around

  • Phuket (HKT-Phuket Intl.) - 66 min drive

Restaurants

  • ‪Tu Bar Sri Panwa - ‬10 min walk
  • ‪Baba Nest - ‬16 min walk
  • ‪Baba Poolclub Phuket Restaurant - ‬15 min walk
  • ‪The Habita, Sri panwa - ‬12 min walk
  • ‪The Junction - ‬14 min walk

About this property

Cape Panwa Hotel

Luxury resort near Phuket Aquarium
Located close to Ao Yon Beach, Cape Panwa Hotel provides a free breakfast buffet, a marina and a nightclub. This resort is a great place to bask in the sun with a private beach, beachfront dining and a beach bar. Treat yourself to a body scrub, a manicure/pedicure or a facial at the on-site spa. At the 10 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Yoga classes are offered at the gym; other things to do include sailing, motor boating and kayaking. In addition to a terrace and a shopping centre on-site, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.
You'll also enjoy perks such as:
  • 2 outdoor pools and a children's pool, with sunloungers and pool umbrellas
  • A round-trip airport shuttle (surcharge), a front desk safe and tour/ticket information
  • A gift shop, luggage storage and a TV in reception
  • Beach umbrellas, wedding services and a 24-hour front desk
Room features
All 205 rooms have comforts such as 24-hour room service and air conditioning, as well as perks such as free WiFi and safes.
Extra amenities include:
  • Bidets, free toiletries and hairdryers
  • 32-inch LCD TVs with cable channels and DVD players
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

Chinese (Mandarin), English, French, German, Italian, Spanish, Thai

Similar properties

2 outdoor pools, open 7 AM to 7 PM, free pool cabanas, pool umbrellas

Pullman Phuket Panwa Beach Resort

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
8.6 out of 10, Excellent, 645 reviews
The price is ₹8,565
₹10,167 total
includes taxes & fees
16 Jul - 17 Jul
Pullman Phuket Panwa Beach Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free beach shuttle
  • Shopping centre shuttle (surcharge)
  • Onsite parking available only on request
  • Limited on-site parking (max 10 spaces per unit)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 10 restaurants
  • 2 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cafe Andaman
  • Panwa House
  • The Light House Bar
  • The Otter Bar
  • Top of the Reef

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Children's pool
  • Fishing
  • Full-service spa
  • Gym
  • Kayaking
  • Library
  • Motor boating
  • Nightclub
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Shopping centre
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • DVD player
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • 13 buildings
  • 5 floors
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1987
  • Designated smoking areas (fines apply)
  • No plastic drinking straws
  • No plastic water bottles

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Renovations and closures

The property will be renovating from 22 August 2025 to 22 October 2025 (completion date subject to change). The following areas are affected:
  • One of the dining venues

Alternative facilities will be available off-site during the renovation.

During renovations, the resort will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for THB 1800.0 per night.

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: THB 1200.00 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: THB 1200 (one-way), (up to 18 years old)
  • Rollaway bed fee: THB 1800.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cape Panwa Hotel
Hotel Cape Panwa
Cape Panwa Hotel Phuket
Cape Panwa Phuket
Cape Panwa Hotel Wichit
Cape Panwa Hotel Wichit
Cape Panwa Wichit
Resort Cape Panwa Hotel Wichit
Wichit Cape Panwa Hotel Resort
Resort Cape Panwa Hotel
Cape Panwa

Frequently asked questions

Does Cape Panwa Hotel have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Cape Panwa Hotel?

As of 2 Jul 2025, prices found for a 1-night stay for 2 adults at Cape Panwa Hotel on 1 Aug 2025 start from ₹10,599.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cape Panwa Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cape Panwa Hotel?

Limited spots are available.

What time is check-in at Cape Panwa Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Cape Panwa Hotel?

Checkout is at noon.

Does Cape Panwa Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of THB 1200.00 per vehicle applies.

Where is Cape Panwa Hotel located?

Nestled on the beach, this Cape Panwa resort is within 3 mi (5 km) of Phuket Aquarium, Ao Yon Beach and Chalong Bay. Central Festival Phuket Shopping Center and Kata Beach are also within 16 mi (25 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Cape Panwa Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 159 out of 313 reviews
Rating 8 - Good. 104 out of 313 reviews
Rating 6 - Okay. 34 out of 313 reviews
Rating 4 - Poor. 8 out of 313 reviews
Rating 2 - Terrible. 8 out of 313 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
The property has seen better days, but the staff is extremely helpful and will make you feel well taken care of.
Stayed 4 nights in May 2025

10/10 Excellent

Daria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel accommodated all of our requests and upgraded our room because my mom in a poor health and couldn’t walk the stairs, it was greatly appreciated! Nice stuff and service was on point. We will definitely come back to this hotel.
Stayed 13 nights in Apr 2025

10/10 Excellent

lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Rooms are spacious and beautiful. Staff were kind friendly and helpful.
Stayed 5 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Beautiful property, walk along the private beach, clean room, accommodating staff, excellent breakfast buffet
Stayed 3 nights in Dec 2024

10/10 Excellent

teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to be able to do stairs. The breakfast buffet is fabulous, room service & laundry service are excellent and affordable. Staff is extremely efficient and friendly.
Stayed 6 nights in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a luxurious stay. The private beach and numerous dining options made this a very relaxing and wonderful trip. Staff were helpful and kind. Room was spacious and well appointed.
Stayed 2 nights in Jan 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect retreat

Fabulous retreat perfect setting , staff amazing , but drinks and food a bit overpriced especially as they appear to add service charge and tax which we did not see anywhere else on our three weeks travels . That said the location is fab and there are restaurants and 711 nearby . Would definitely visit again and hopefully next year .
Stayed 7 nights in Jan 2025

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great quiet place to stay
Stayed 6 nights in Jun 2024

10/10 Excellent

Pung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with great beach.
Stayed 1 night in May 2024

10/10 Excellent

Dennison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely!
Stayed 5 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place for having vacation!

Everything is good here, especially the private beach and the ocean scene! The food is delicious and clean here, and the service is nice with a quick response. I'd like to come here again.
A small train to beach
Ocean Scene room
Stayed 4 nights in Jun 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent room (junior suite). Nice breakfast.
Stayed 3 nights in Jan 2024

8/10 Good

vivie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the spacious room and the private beach
Stayed 2 nights in Jan 2023

10/10 Excellent

Lubna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cape absolute was amazing, and our butler (chai) was so helpful and friendly. We had an amazing family vacation.
Stayed 7 nights in Feb 2023

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A unique location

A great hotel with its own beach and unique character.
Stayed 6 nights in Jul 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The property and location were beautiful. The distance from even the local shops was inconvenient, and getting to the town centre quite expensive. Considering these factors, having the main bar closed for 2 days each week as the restaurants were, on rotation, it would be a good relax for adults but could be a bit difficult with kids
Stayed 5 nights in Jul 2024

6/10 Okay

Harun Fehmi

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Not for families with small childreen

Only the room met our expectations. The hotel is not stroller friendly, because an elevator dont exist on thr premesis. You have use stairs to go to your room and a cable car to go to the beach, but its difficult to have the stroller with you in the cable car. The beach is full of big and sharp stones so its not child friendly at all. The lunch was terrible, so we decided not to eat dinner at the hotel. We ordered from outside the hotel. The service in general was under our expectations. Many of the staff members didnt understand english. But Kim from the reception was great, she was kind and helpfull. But a lot of the times we unfortenatly feelt that the other receptionmembers was bullied her, espacially the receptionist with russian accent.
Stayed 4 nights in Feb 2025

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the shuttle driver, he was so rude and showed inappropriate behavior, I was about to shout at him the way he treated and my wife. We were walking to the shuttle stop he horned at us, rudely gave a gesture to get on the car and abused us in local language. Ruined our whole wonderful stay at hotel
Stayed 2 nights in Oct 2024

10/10 Excellent

Teeda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful resort with everything you need.

We stayed 3 nights in a junior sea view suite. The view from our room was beautiful. Our room was spacious and clean. We enjoyed going to Too of the Reef for dinner and Otters Bar for drinks, listening to a talented singer/pianist name Ice perform.
Stayed 3 nights in Jan 2023

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would I come again.Yes The room I had Cape Suite, was very modern ,large and comfortable. However the exterior needs some works and refurbishing. The service at the buffet was a bit haphazard and can also be improved.
Stayed 6 nights in Feb 2024

8/10 Good

Mary

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs refurbishment

10/10 Excellent

evgueni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice atmosphere ,very very nice staff whit respect ,food ,beach ,rooms all great! All good if you pay no more that 100 US per night .We visit that place many times ,in pass 12 years .Some time ,during hi season we go different place at Phuket or different country (Vietnam ,Indonesia ,Combodsia ,Malaysia ) Also Hi season you pay more ,and to many peaple there .
Stayed 5 nights in Oct 2022

6/10 Okay

david

Liked: Cleanliness, room comfort
Disliked: Staff & service

Think carefully

I have visited theCape Panwa 7 times over the last 23 years and very little has changed. However certain areas have now fallen way below what weI expected. Service in all areas is so poor that guests have given up eating in the hotel. Breakfast is not a patch on what it used to be and is the same everyday. There is no supervision of staff, clearly no training for new staff even to understand the basics of serving a guest. A few of the remaining long term staff have also given up ( their words not mine) as no one seems to care anymore. The decking around the pool area has been there for over 30+ years and is now so dangerous for all guests. Tiles are missing from the main pool and rust is showing in the pool. There are many other tripping hazards in and around the hotel which have been painted black so you can see them better, especially in the dark. ( Really). The hotel general manager was on site but not once did I see him talk to a member of staff or a guest. What a shame for such a beautiful place to have fallen.
Stayed 7 nights in Mar 2023

6/10 Okay

Valerie

Liked: Cleanliness
Disliked: Amenities
The property itself is beautiful and scenic. We loved the private beach, and the view from breakfast never got old. But the food and service is severely lacking, as well as much of the accommodations becoming outdated and worn. The staff at the front desk are helpful and accomodating, but that's where it ends. Several times there were situations I could have used help, like carrying luggage, but the staff offered no assistance. Room service is also lacking. Due to issues created through language barriers, we were not able to effectively communicate with the staff, which led to several misunderstandings and, once, being hung up on. This also leads me to the food, which was extremely lacking in flavor and variety despite the high cost. For example, there were several breakfasts where there were simply no options to eat other than Western food, like bread pudding, bacon, or beans. Since we were at a resort in Thailand, I really expected many more Thai food options than we ever got. In addition to the poor quality of food, restaurants often had high wait times for food to be served or was forgotten about completely. As an example, we waited nearly 40 minutes on a salad at the Bamboo bar. When we went back later, it was over an hour and it was clear the server simply forgot about the order. Overall, I'm disappointed with our experience at a five-star resort. The grounds were stunning and we loved the Panwa house, but everything else was underwhelming. We will not be back.
Stayed 4 nights in Feb 2023

10/10 Excellent

Le

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025