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"Great stay "

"No breakfast. Pool cloudy. Check in was late. Room not very clean. "

"This hotel is utilized by folks as extended stay so some of the folks staying there are living there full time. The rooms are suites with full size refrigerators and kitchens. The bed was only a full - thought we'd be getting a king. The pillows provided were lumpy messes. The towels were thin and rough. The place charges extra for housekeeping or for additional towels. No complimentary breakfast or coffee. No Ice machines. However, the staff who was working the night we were there was very nice and helpful. My partner had sprained his ankle, and she provided us with extra towels without charging and another pillow so he could prop it up. She offered her own ice pack when I mentioned going out to get ice (as there are no ice machines in the hotel). I did not take her up on it, but it was very kind of her to offer. Overall the hotel left much to be desired, but the staff was good. Hotels are expensive in Grand Rapids, so for one night it was fine, but I probably wouldn't stay here again."

"Front desk staff was excellent Fantastic hot breakfast buffet"

"Overall this was a great stay! The room was clean and the location was perfect! We stayed from a Friday to Monday during the Tulip Festival that was in Holland! The location was perfect to Downtown South Haven! Everything that we needed was close by making the trip smooth! The breakfast was good but small (eggs, waffles, cereal, muffins & bagels) was perfect for us though! Would definitely stay again"

"Lovely people and delicious breakfast…. Hotel older needs upgrades"

"I will never use Expedia again. When I got there my reservation was wrong & I didn’t have a room. Grateful they found me a room. My updated reservation was cancelled but my original reservation was still reserved. It was just the opposite of the change I made online w/Expedia, yet your confirmation emails were correct"

"Very nice hotel with wonderful facilities, clean room, and very friendly and helpful staff."

"The location was excellent and I think that is what you pay a lot for. The Hotel itself is tired and in need of renovations. The first room we were in, the toilet was not working and the staff did respond quickly and put us in another room with a working toilet. The continental breakfast was very scant and although breakfast sandwiches were mentioned by staff on checking in, other than toast, bagels and peanut butter and jam, nothing else. No hot portion like eggs or bacon or sausage. The bed was extremely comfortable though and had a good night sleep. And as I said, the location right downtown and walking distance to all downtown activities, amenities and restaurants and pubs. Plenty of parking at the hotel. If not for the location though, I wouldn’t pay more than half the price of what I actually paid for this hotel. "