Search Hotels Near Wear 'm Out Play Centre, Tonbridge

"Bar was a good traditional pub"

"Bed comfy. Room fairly clean but staining on bottom of shower curtain and pencil left on floor in bathroom. No hand soap or shower gel in room. Cold tap no proessure. Shower cold. Breakfast nice, but very small portions on the full english. Rotating toaster not working proeprly as bread gets stuck at back. This was a Best Western Hotel, and was AA 3 Stars. Not sure it would get 3 stars now. Overall, it served it purpose. It had a bar, but didn't serve food in the evening. "

"Overall we had a lovely stay. Only complaint was that we were cold in the evenings…it was less than 10° outside and the bar had air-conditioning on! We got really cold. The restaurant was also cold, so we only ate there the first night. The food was good, spoilt only by my poached eggs being cool the first day, and when I asked for them to be hot the second morning, they were only just warm! Otherwise a lovely breakfast. Shower very good, and plenty of hot water for baths to warm us up!"

"While the hotel itself was good the experience with the staff was awful. We had 10 rooms and many, many issues over 3 days that could/should have been easily avoided. A lack of good CX skills, empathy and willingness to address simple things made for a very poor experience. I would not recommend this hotel unfortunately."

"There were minor issues with the fixtures and fittings in the bathroom but everything was very clean and the shower was great. The mattress wasn't great but that's the only thing that let it down. The kitchen had very basic provision but it was sufficient for breakfast or a simple meal. Its a lovely location and super quiet. the evening bar was very hospitable and there is a really interesting little museum about the place (fascinating). We'll be back."

"We stayed for one night. We were attending a wedding close by and don’t live locally. We needed a bed for the night that was inexpensive, had a good check in time and included breakfast. This hotel ticked all those boxes.We checked-in at 2pm, which is rare for hotels now. Hotel staff were friendly and helpful. We received a personal and lovely welcome with a very swift check-in. The hotel decor is tired and rooms are dated but everything was clean. Beds are comfortable but the pillows were thin and not pleasant to sleep on. We had a TV, a decent shower, (not luxurious but it was hot and powerful), room to put our things and tea/coffee amenities. No aircon but we could open the window. Next morning we had a delicious English breakfast. I have stayed in a lot of 5 star hotels and not all of them have put an English breakfast in front of me as spot on as the Russell Hotel did. It was perfect and delicious! If I find myself in Tunbridge Wells in need of a bed for the night I would stay here without question. Lovely welcome, friendly & helpful staff with a great English breakfast in the morning. What more do you need?! The hotel was in a good location too and had some free parking. A thumbs up from my husband and me!"

"Lovely location and short 15 minute walk from the old town centre. Room was a good size and always love a walk in shower. There are parking spaces which can also be reserved for a small fee."

"Staff went above and beyond only thing not positive was the car park charge, should be free for guests "

"The manager and staff at this hotel go above and beyond. My wife is disabled and travelling can be a challenge. The folks here just go out of the way to make things as easy as they can. The accessible room is large and the bathroom with its roll in shower and shower stool is well designed and functional. Top marks to all the staff."