BE VERY CAREFUL!! Owner fraudulently withheld my £100 deposit!!
I booked a 2 night stay at Upton Road Apartments for my partner and I. Upon arrival the host met us to explain the parking procedure. She handed us the apartment keys, car park entrance fob and a paper parking permit to be displayed on my dashboard. She told us to return the keys and fob in the letterbox when we check out, which we did.
A few days later the host contacted me asking for the parking permit, which I no longer had. She explained that if I do not return the permit, I will be charged a replacement fee of £100 - my entire deposit!
Firstly, it is completely unrealistic and frankly ridiculous that a piece of black and white paper, without holograms or any laminating could possibly cost £100 to replace. Its a simple photocopy.
Secondly, the owner made reference to the contract and charges for loss and/or damage. HOWEVER the contract clearly states that a £100 fee will be charged for lost keys or car park fob. There is NO MENTION of returning the permit OR costs incurred for failing to do so.
After going back and forth with the owner, she continuously refused to return my deposit with NO LEGAL GROUNDS OR BINDING CONTRACT.