Search Hotels Near Ward Village Shops, Honolulu

"The room smelled like a teenager hid 300 pairs of dirty socks somewhere. Staff were friendly and the location was fine."

"Good"

"Nice"

"Wonderful stay. "

"Our stay at the Ala Moana was amazing! The food was also amazing, but would have loved a little more options. Otherwise, the food options were tasty and limitless. The staff in the cafe were also wonderful, but by far, Heavenly was the most amazing!!! She goes above ans beyond, always with a smile. She's very heavenly, and very unforgetable! As far as the cleaniness of this hotel, we give a 5 star! Our only disappointment is that the hotel advertised and charged for ocean view, but in fact, it was only a glimpse of the occean! House keeping came to clean our room twice, but they never fluff and straightened the bed linen. The only thing that was done for cleaning the room was clean towels and making the bed looked presentable upon entering the room. Overall, This is a beautiful hotel, location is amazing, and you cannot beat the breakfast package! I would consider staying here again if not looking to pay oceanfront price."

"We stayed on the West side, 8th floor and it was amazing. The room was large, staffwere friendly, and pool hours were great. Coffee place in concourse was awesome. Valet parking was easy. Would stay again."

"Unfortunately we had a very unpleasant week. The first couple of days cigarette smoke was coming into our room and eventually got moved to another slightly better room. we then had awfully loud neighbours who seemed to never leave their room but the musi. was so loud it would wake us up at all hours of the night. Admittedly these incidents are beyond the hotel's control; however the way they deal with them is what matters and that's what we had a problem with. Management seem to be never available, nobody is on duty until 7:30 we were told, most staff we encountered at this hotel seemed to not care about anything (except awesome Rachel in the restaurant). There was never any follow up about any complaints, nor explanation as the hotel procedures with guest concerns, even after 6 nights out of seven when security or management was called. Our resort fee, which is silly anyway, was eventually waived but we had to ask for that to be done, not proactively offered. Not a pleasant stay at all, and did not leave feeling like the staff cared at all."

"Yes"

"We absolutely enjoyed our stay !! "