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"Yet again, zero gluten free beers or lagers in the bar/restaurant. Why is this??"

"Wonderful to be able to book dog-friendly accomodation in the middle of the city. The staff were wonderful, the room was comfortable and well equipped. We stayed in the Grey suite, which may be unsuitable for people with disabilities due to an internal staircase within the room, however it suited our needs brilliantly and I believe other rooms are more accessible. I would absolutely choose to stay at this hotel again if I was seeking accommodation in the area."

"For the last 2 times we were checked in by a staff member who was not customer service or caring at all!! Very cold and not willing to help in any way. The first time we had 4 suitcases to take to our room and outside the hotel there was an airport trolley. My husband loaded it and as we passed the desk were told we couldn’t take it to the room. We had planned to bring it straight back down stairs. The second time my husband booked the room for me and didn’t realise it was in his name. She wouldn’t let me check in until he’d sent an email. He was already back in the US and luckily he was able to do it. The clerk pointed to me to “sit over there and I’ll get you when I receive the text” I waited for a while then noticed my husband had copied me in as well. I had to let her know. I know this sounds quite trivial but it would never happen in hotels in the US. We will continue to use this hotel as it’s very convenient but are now very wary of the one staff member. We’ve never had any issues before."

"Friendly staff, clean and comfortable rooms. Great breakfast and bar options. Only improvement would be a better shower head :) A lovely stay, thank you."

"Nice pool for the kids but there was a waiting list to get in, good breakfast but we were lucky to get in straight away as a big line started at about 930. Nice staff"

"Stayed with mates for 2 nights. Plenty of room and nice quiet surroundings however just a short walk over the river to get into central Newcastle!"

"was a lovely stay"

"Great hotels "

"Good location. Quite expensive for such a Small room. very hot. No a/c and windows couldn’t be opened. The hairdryer was coated in a sticky substance. I won’t be returning"