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"The stay was great! The staff was very professional and respectful. "

"This is a luxury hotel. Very swanky but with reasonable rates. The property is in the heart of Shinjuku, so it’s very busy (day and night). If you’re looking for a quiet hotel in a quiet neighborhood, look elsewhere. The staff does an excellent job keeping outsiders from entering the property. The area has lots of eateries and convenience stores. There’s even a Sizzler and Krispy Kreme right outside the building! The rooms were clean and smelled fresh. They are smaller than your typical western hotel, so don’t bring a ton of luggage. You’ll be tripping over it during your entire stay. There’s a bidet with a heated seat (yay), and in a separate room, a gorgeously deep tub. The beds are clean but very firm, so if you have joint issues like myself, you’re going to wake up sore. The pillows are not soft. They seem to be filled with something grainy and heavy. The view was amazing! I was fortunate enough to be on the 25th floor. I was definitely stay again. "

"Excellent cleaning staff Quick but a bit better communication I had Do No Disturb sign up for a few hours They skipped me but should inform of a deadline for cleaning "

"Very good location, near train station, shopping, food, restaurants, convenient stores all within walking distance! Will stay here again the next time around! Plus my sky tree view is perfect!"

"Did not eat breakfast"

"Most of the staff was nice and helpful to us. I forgot one of their names but he was great and helped us out with our luggage transfer! Heard some noises from people next to us a few times but overall it was a quick and comfortable stay."

"Best Hotel service we received our entire Japan trip. Everyone there made us feel at home and we received better service than we did at the Disney Toy Story Hotel. Good job team Hilton Tokyo Bay. "

"We enjoyed our stay at the Keio Plaza Hotel. Great staff, very clean and close to shopping and the Shijuku train station."

"Really enjoyed this place and the ability to adjust the thermostat. The rooms were spacious and we slept three people comfortably. Kind and helpful staff. Also loved all the shopping in the area. "