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"A perfect option for Disney."

"great location"

"Great location from Shinjuku station, lots of options for food and drinks around the hotel. Rooms were very clean and good bathroom."

"Custoner service was above and beyond. THEIR basic items in the rooms are things that we sonetimes forget like toothbrushes, combs, hairbrush, toothpaste, cotton buds, hairties and hairbands they stock in rooms. Its amazing. Absolutely loved our stay. We were in walking distnaces to train station for Disneyland and Disneyland at Sea. "

"Disappointing lack of consideration in the handling of the check-in “passport return” at the Disney Welcome Center. We are seniors and to experience the heart-attack moment of high levels of worry anxiety was way more than we anticipated. Not to mention, the extreme inconvenience of tracking down the property to get someone to understand that the passport was not returned by the Disney Welcome Center Sheraton (DWCS) check-in staff. The confusion is with the first DWCS staff taking the passport to make a copy, who never returned to check on us, but kept checking-in other guests. Only to be greeted by the second DWCS staff securing our information, handling the luggage to the hotel, and providing an envelope packet with the property’s keys, breakfast vouchers/information, then sent us off. In the mist, we were extremely “happy” because of the expedite attention and being on-site that we followed her instructions and left to shop/eat without realizing that the passport was not returned in the envelope packet. The property had the passport for 3 whole days and did not leave a message light on one of the room’s 3 telephones, nor did they slip a note under the door asking us to report to the front desk for the passport. The luggage was delivered to the room, so why not the passport? We discovered the missing passport when checking into the Tokyo hotel. Luckily, it wasn’t late evening, so we quickly returned to Tokyo Disneyland in the haze of the work crowd. "

"Rooms are small but functional. Twin beds are hard but comfortable but only one pillow per bed. Amenities include refrigerator, safe, coffee maker, kettle, hair dryer, pajamas. Water pressure in shower is awesome and the aircon is ice cold! There are no USB ports but there are plugs next to each bed. Check-in process is automated but there is a person to help. Hotel entrance is on departures level of Terminal 3. "

"Very professional staff."

"Service at front desk was very good. Staff was very friendly and helpful."

"Excellent "