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"I think providing excellent customer service makes a long way. Every staff I get in touch or reach out to shown me how great this hotel was. And I truly appreciate the room. Spacious, clean and comfortable!"

"36 F American solo traveler first time in Hong Kong for 5 days. I loved it! To start, I was planning on having them hold my luggage from 6am to check in time , but they accommodated my early arrival without an extra free which was kind and certainly not required. It was really great to immediately check in. Cleanliness - don’t expect pristine but it’s also not trashy or dirty. It’s budget but good budget. The housekeeper was also very kind and lovey every day I say her. Location - about 7 min walk to the train station, no hills. And there is an ATM, 7/11(to reload your octopus card with cash), and a coffee shop /laundromat (super helpful and cute) literally across the street. It’s perfect. I only packed a carry on and had no issue doing laundry. Also on a cool, but sad street if you care about animals because there are a lot of shark fins. But a historic road for the region. Breakfast starts at 630am (not 4am like their sign says. And the Starbucks isn’t open very early by American standards, but there are a few options, including a McDonald’s a few mins away. I was pleasantly surprised to see someone greeting us at the main entry/ground level every day. Made me feel a little safer that no randos will walk in without being noticed. Lastly the bed is laughably hard lol but I know rock hard beds are common in some countries and honestly, it didn’t keep me up. Would definitely stay again. "

"Excellent service.Friendly staffs."

"Great location, very helpful and friendly"

"staff is friendly and helpful"

"The hotel was beautiful and the staff, over the top !! Great location too. "

"Excellent location and customer service. Clean room."

"the best hotel in Hong kong"

"Friendly service. Staff were very quick to resolve our problems and the room feel very homely. "