Downtown Tulum Hotel

Hotel with 2 outdoor swimming pools, near Tulum National Park

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Where to?

Dates

January 2026

7

February 2026

Restaurant - Downtown Tulum Hotel (Tulum)

Deluxe Double Room | Premium bedding, down duvets, in-room safe, free WiFi - Downtown Tulum Hotel (Tulum)

Food court - Downtown Tulum Hotel (Tulum)

Coffee shop - Downtown Tulum Hotel (Tulum)

Consider a stay at Downtown Tulum Hotel and take advantage of 2 poolside bars, a rooftop terrace and a coffee shop/cafe. Treat yourself to a sports massage or other spa services. Stay connected with free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities, such as a garden and a bar.

Excellent

Popular amenities

Pool
Spa
Pet-friendly
Free Wi-Fi
Restaurant
Air-conditioning

Room options

Check availability for these dates

Tonight

Jan 7 - Jan 8

Tomorrow

Jan 8 - Jan 9

All rooms

1 bed

2 beds

Showing 4 of 4 rooms

Deluxe Double Room

Highlights

Air conditioning

Premium bedding

Down duvet

Private bathroom

Minibar

Champagne service

Daily housekeeping

In-room safe

172 sq ft
Sleeps 2
1 King Bed

Comfort Room

Highlights

Air conditioning

Premium bedding

Down duvet

Private bathroom

Minibar

Champagne service

Daily housekeeping

In-room safe

172 sq ft
Sleeps 2
1 Double Bed

Standard Room

Highlights

Air conditioning

Premium bedding

Down duvet

Private bathroom

Champagne service

Daily housekeeping

In-room safe

172 sq ft
Sleeps 2
1 Large Single Bed

Comfort Quadruple Room

Highlights

Air conditioning

Premium bedding

Down duvet

Private bathroom

Champagne service

Daily housekeeping

In-room safe

172 sq ft
Sleeps 4
2 Double Beds

About the area

CENTRO, Tulum, QROO, 77760

What's nearby

Dos Aguas Park - 8 min walk - 0.7 km
Hospital de Tulum - 14 min walk - 1.2 km
Jaguar Park - 19 min walk - 1.6 km
Hunab Lifestyle Center - 19 min walk - 1.6 km
Cenote Calavera - 4 min drive - 2.5 km

Getting around

Tulum Intl. Airport (TQO) - 44 min drive

Restaurants

‪Taqueria Honorio - ‬2 min walk
‪Mestixa - ‬2 min walk
‪Del Cielo - ‬1 min walk
‪Akuma Tiger Sushi - ‬3 min walk
‪Tacos y tortas el tio - ‬1 min walk

About this property

Downtown Tulum Hotel

Upscale hotel near Tulum Mayan Ruins

2 poolside bars, a rooftop terrace and a coffee shop/cafe are just a few of the amenities provided at Downtown Tulum Hotel. Treat yourself to a sports massage or other spa services. Stay connected with free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities, such as a garden and a bar.

Other perks at this hotel include:

2 outdoor pools
Continental breakfast (surcharge), bike hire and a ferry terminal shuttle
Outdoor furniture, a lift and a 24-hour front desk
Coworking spaces, a nature reserve and luggage storage

Room features

All guest rooms at Downtown Tulum Hotel include thoughtful touches, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and safes.

Other amenities include:

Bathrooms with showers and shampoo

Similar properties

Pool
Spa
Parking included
Free Wi-Fi

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available
Ferry terminal shuttle (surcharge)

Food and drink

Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 to 300 for adults and MXN 150 to 300 for children
2 poolside bars
A bar/lounge
A coffee shop/cafe
A restaurant
Private picnics

Restaurants on site

Rooftop

Things to do

2 outdoor pools
Bicycle rentals

Family friendly

2 outdoor pools

Conveniences

24-hour front desk
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Housekeeping (daily)
Proposal/romance packages

Business services

Coworking space

Outdoors

Beach towels
Garden
In a nature reserve
Outdoor furniture
Rooftop terrace

Spa

Deep-tissue massages
Hot stone massages
Sports massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
20 steps to reach entrance
Lift (170 centimetre wide door)
Smooth flooring in room
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk (155 centimetre high)
Wheelchair-accessible restaurant

More

Smoke-free property

Room amenities

Bedroom

Down comforter
Premium bedding

Bathroom

Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Food and drink

Champagne service

More

Air conditioning
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Guests driving to the property should contact this property in advance (e.g. directions)

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 435 per pet, per night

Welcoming dogs and cats only

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

Fee for continental breakfast: approximately MXN 150 to 300 for adults and MXN 150 to 300 for children
Pet fee: MXN 435 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

We should mention

Pool access available from 8:00 AM to 10:00 PM

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Downtown Tulum Hotel Hotel

Downtown Tulum Hotel Tulum

Downtown Tulum Hotel Hotel Tulum

Frequently asked questions

Does Downtown Tulum Hotel have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM to 10:00 PM.

Is Downtown Tulum Hotel pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of MXN 435 per pet, per night.

How much is parking at Downtown Tulum Hotel?

Downtown Tulum Hotel doesn't offer parking.

What time is check-in at Downtown Tulum Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Downtown Tulum Hotel?

Checkout is at noon.

Where is Downtown Tulum Hotel located?

Located in Tulum City Center, this hotel is 0.4 mi (0.6 km) from Dos Aguas Park and 2.1 mi (3.5 km) from Tulum Mayan Ruins. Hospital de Tulum and Hunab Lifestyle Center are also within 1 mile (2 km).

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Downtown Tulum Hotel Reviews

8.8

Excellent

9.2

Cleanliness

8.4

Amenities

10

Staff & service

9.4

Eco-friendliness

8.4

Property conditions & facilities

10/10 Excellent

Sergiu

4 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff: 5* Room: 5* Noise: 3* Noisy however, you are in the party area of the city, so tjis should be expected

Stayed 1 night in Jan 2026

10/10 Excellent

irene

6 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 excellent Walking distance to ADO station Walking distance to super AKI taxi station

Stayed 4 nights in Aug 2025

6/10 Okay

YuChieh

8 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel itself is pretty good—the room is clean and has basically everything you need. However, the music from the rooftop is VERY loud and goes on until midnight, making it impossible to sleep. The hotel does provide earplugs, but with that volume, they’re basically useless. If you’re a light sleeper, I would not recommend this place. Also, I think the owner should consider including this information in the hotel description.

Stayed 1 night in Sep 2025

2/10 Terrible

Nicola

3 Jan 2026

Disliked: Cleanliness, amenities

During my stay at Downtown Tulum Hotel (31/12/25–03/01/26), I experienced multiple serious issues. The booked Comfort Room had no hot water, towels provided were dirty, and no hairdryer was available. After repeated complaints, I was involuntarily downgraded to a Standard Room, where the water was only lukewarm. Very loud rooftop music at night made it impossible to rest, and the staff showed little willingness to effectively resolve the problems. A security deposit was also requested at check-in without prior disclosure. Due to the lack of essential services and overall discomfort for the entire stay, I have formally requested a full refund through Expedia.

Stayed 3 nights in Dec 2025

6/10 Okay

Elvira

11 Mar 2025

Liked: Cleanliness, staff & service

Excellent customer service, but there is a problem: very loud music until like 3:00 in the morning. There is a music club on the top floor. It’s very hard to sleep before this music club closes.

Stayed 6 nights in Mar 2025

6/10 Okay

Ronald

25 Dec 2025

Liked: Cleanliness

Solo pasé una noche, pero No había agua para ducharse en nuestra estadía, no había TV, nos cobran un 500 pesos de depósito que lo reembolsan al final cuando hacemos en check out, hay bastante ruido por que en la tercera planta hay como un bar, es muy centro de Tulum queda todo cerca, pero No fue la mejor experiencia.

Stayed 1 night in Dec 2025

10/10 Excellent

Juan

29 Aug 2025

Excelente lugar y servicio

Stayed 1 night in Aug 2025

10/10 Excellent

Juan

28 Jul 2025

Liked: Cleanliness, amenities

Jesús y el equipo nos atendieron muy bien El lugar está muy bonito y tiene muy buena calidad los alimentos

Stayed 2 nights in Jul 2025

8/10 Good

RENE JAIME

26 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

no parking. no estacionamiento. faltan basurero en el cuarto.

Stayed 3 nights in Jul 2025

10/10 Excellent

Michael

3 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy bueno, y muy tranquilo instalación y servicio 10/10 está súper céntrico y tienes todo al rededor del hotel , si estás buscando hotel que lo tenga todo. Este es una buena opción

Stayed 1 night in Apr 2025