Thornton Hotels from ₹4,811

"All the staff were friendly and helpful. The room was clean and comfortable with an exceptionally comfortable bed. "

"Parking was fine, breakfast was good with normal selection. Pool was good, they laned it off so you had areas to swim or play. Jacuzzi, steam room and sauna were all over 16 only and good. The down sides were :- no fridge in the room and they only make up rooms after 3 days, so no clean mugs/glasses. You could get tea and coffee from reception to put in the dirty mugs! (I am sure the person who thought of this as a money saving drinks from the same mug constantly for 3 days!) On the whole I can make a bed and if there was a station to swop mugs and glasses for clean ones this would work better. "

"Clean room, friendly staff"

"Very clean. Only criticism . Could do with a disability ramp or lift from front of hotel"

"All good"

"Lovely room, really friendly and helpful staff and great restaurant/ breakfast "

"Great staff , extremely helpful, lovely room "

"Second stay, we had a bad experience firt time due to a dirty room, broken air conditioning, and shower, body wash hair shampoo missing from the bathroom. Rang and spoke to reception before arrival asking for there to checks done. We arrived and got an earlier check in due as the room was ready brilliant, got up to the room nice and clean 👌 brilliant. Unpacked and went out. Got back jumped onto the shower to find no conditioner and very little hair shampoo, rectified next day as we spoke to reception. Air conditioning set to 18 deg but room was hot again raised with reception and given a fan that registers 22 and for the 2 day we where there it never went lower even set at 18 too hot to have a good night's sleep. Apparently all the mattresses where changed last year by gad there hard had to ask for a topper to soften it up to get a better nights sleep due to the back and hip pain in the morning second night was better just too hot. M lounge quality has dropped in the 18 months from the last visit, Jams gone to cheaper brands cerial range dropped breakfast range smaller lack of hash browns. Friday cakes and afternoon tea where stail and then Apparently not available sat or sunday. Disappointed with a return visit, coming home tired, frustrated and fed up that even with a call to raise issues beforehand and apparently ignored 🙁 😔. Lovely position in town "

"Good centrally located hotel, 10 minutes from the station. The room i had was large and well presented but no shampoo or handwash in the bathroom. Staff were accommodating letting a large group leave bags before check in. "